Business Profile

Auto Repairs

Monro, Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Monro, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

906 total complaints in the last 3 years.
375 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/19/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Went into the tire shop on April 7th at 300pm to have tires changed over from winter tires to summer tires. After leaving there and cleaning my car on that Saturday April 8th I noticed 3 of my wheels had deep scratches in them in a consistent pattern that was not there when I took the car in. I have make several attempts in contacting the main office and called the tire place. Guy I spoke with was rude and said it wasn’t his problem. But they are definitely from the tire machine they used. Not only that the guy had to have noticed it being that close to the wheel while doing it. Wheels were dirty but not scratched like that.
Business Response
Date: 04/26/2023
This letter is in response to the complaint from **** ******,
#********. I spoke
with Mr. ****** myself regarding the damages that he is alleging we did to his vehicle
at the time of his service, and I sent his information over to our risk management
department for this to be investigated further. The risk department does have his information
and he should be contacted within the next 24 hours by a representative of our
insurance company for this to be investigated thoroughly.Thank you for your time,Theresa G*******Guest Services Manager Monro Inc.
Initial Complaint
Date:04/19/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
ABOUT TWO WEEKS AGO MY DASH LIGHT CAME ON INDICATING AN OPEN GAS CAP.. WENT TO MR TIRE ON A FRIDAY,& THEY TOOK ME IN. BESIDE OPEN GAS CAP, I REQUESTED FOUR NEW TIRES & OIL CHANGE. THE ASSISTANT MANAGER,CHRIST CAME OUT & TOLD ME I HAD GAS LEAKING FROM THE TOP OF MY GAS TANK..I LEFT THE VEHICLE FRIDAY MORNING. . FIVE DAYS LATER I HAD NOT HEARD FROM THEM. I CALLED & WAS TOLD THAT THEY ORDER THE PART AND IT HAD NOT COME IN.. ON THURSDAY CALLED BACK & TOLD THEM I NEEDED THE TRUCK. & WOULD RETURN WHEN PART CAME IN. SATURDAY THEY HAD THE PART & I LEFT MY VEHICLE WITH THEM. BY TUESDAY I PICKED THE TRUCK UP.. I PAID MY BILL ON 28 APRIL. ONE WEEK LATER THE DASH BOARD INDICATED MY GAS CAP WAS OPEN. I CHECKED IT ,IT WAS CLOSED. I CALLED BACK TO MR TIRE & THEY TOOK AN APPOINTMENT FOR FRIDAY . 14 FEBRUARY. I MADE ARRANGEMENT & WENT THERE WITH MY TRUCK. THE PARKING LOT WAS FULL, I WAS ADVISED THEY ONLY HAD ONE MECHANIC.. I LEFT MY VEHCILE BECAUSE I LIVE ALONE AND CAN'T GET TRANSPORTATION. I CALLED ON SEVERAL OCCASION AND NO ONE ANSWERE OR I GOT ,NO ONE IS AVAILABLE. ON TUESDAY , I CALLED SEVERAL TIMES,NO ONE ANSWERE. FINALLY I GOT AN EMPLYOEE WHO COULDN'T TELL ANYTHING ABOUT MY TRUCK. I COMPLAINED & ASKED WHAT DO I HAVE TO DO,COME & GET MY TRUCK. HIS RESPONSE YOU CAN HAVE IT. I THAN ASKED HIM TO HAVE THE MANAGER CALL ME IN HOUR.. TODAY IS WENDNESDAY, 16TH APRIL 2023. I HAVE NOT HEARD FROM ANYONE. SPENT A LOT OF MONEY & WANT THEM TO MAKE GOOD ON THEIR WORK. IS THIS THE WAY MR TIRE SHOULD BE TREATING CLIENTS? PS I SIGNED FOR THE BILL ,THEY TOLD ME THEY REPLACED THE LINE & I NEVER REFUSED ANY REQUEST FOR TRUCK REPAIR.
Business Response
Date: 04/26/2023
This letter is in response to the complaint from ****** *********, #********.            We here at
corporate apologize that the shop was unable to service your vehicle in a timelier
fashion.   I spoke with the store manager
of the location Mr. ********* had his vehicle serviced and he would appreciate
a chance to make this right and have a mechanic look over the vehicle to see
why the light keeps coming on in the vehicle.
They unfortunately were running on a skeleton crew as the store manager
had to attend to a person matter however, he is back to the location now so if
Mr. ********* could call the shop and speak with Bill to set up a time for the vehicle
to be looked over in order for them to find a resolution to this concern the store
would appreciate the opportunity to do so.Thank you for your time,Theresa G*******Guest Services ManagerMonro Inc.
Customer Answer
Date: 04/29/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

Robert Gillispie I HAD LEFT MY VEHICLE AT "THEIR REQUEST" ON FRIDAY. .. SAT,SUN,NO CALLS. ON MONDAY,TUESDAY I CALLED THEM SEVERAL TIMES.NO ANSWERE, COUPLE TIMES I GOT A VOICE MESSAGE. CALLED THEM ON WEDS NO ANSWERE,. I GOT A RIDE TO MR TIRE. ONE MECHANIC,WORKING ON ONE CAR, WITH THE REST OF THE SLOTS FILLED WITH VEHICLES. PARKING LOT WITH A BUNCH OF CARS.. FOUND ONE MANAGER PREMISE.ASKED IF MY VEHICLE WAS DONE. HE REPLIED NO. TOOK MY CAR AFTER THEY HAD IT FOR EIGHT DAYS & WENT TO ANOTHER REPAIR SHOP. BILL INCLUDED CAPLES. FOUND VENT TUBES UNPLUG,.SEE INVOICE.& WRONG CODE. STILL HAVING PROBLEMS. I CALLED MR TIRE FRANCHISED, TERRESA G****** HEADQUARTERS IN NEW YORK & GOT NO RESPONSE. TO DATE SPENT $ 2800 DOLLARS ON VEHICLE WITH RENTALS. WHILE THEIR THE MANAGER SAID I GET YOUR VEHICLE IN THIS AFTERNOON. HOW MUCH DO YOU HAVE TO TAKE. PLEASE CALL ME ###-###-####. THANKS
Business Response
Date: 05/05/2023
This letter is in response to the complaint from ****** *********, #********.            Mr.
********* explained that he had attached an invoice from having the vehicle
looked at elsewhere this has not been attached to the complaint.   If he has not yet done so we would suggest
that he have the vehicle repaired or as it was stated in our previous response,
he can take the vehicle back to the location and speak with the store manager
of that location in order to give them a chance to make this right.Thank you for your time,Theresa G*******Guest Services ManagerMonro Inc.
Initial Complaint
Date:04/19/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On April 2, 2023 Tire Choice (Monro) took my car in for service. They proceeded to drive my car into their garage door, causing appx $2,000 damage to the car. We have contacted Monro (dba Tire Choice") multiple times, and they have yet to reach out to me. In the meantime, my son who drives the car, a service member, is now currently deployed on a ship and cannot be reached. I am writing in his place. Monro will not supply any insurance information. Monro is the second largest auto services company in the USA. Monro will not return calls since April 2nd, with repeated attempts to call their claims dept.
Business Response
Date: 04/26/2023
This letter is in response to the complaint from ****** *******,
#********. To assist
further I would ask that Dennis provide us with the location at which he is
alleging this damage occurred along with the name that can be found on our invoice. Once I have this information, I will be able
to file a claim here from guest services with our risk management department for
this to be investigated further.Thank you for your time,Theresa G*******Guest Services Manager Monro Inc.
Initial Complaint
Date:04/19/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 3/30/23 we arranged an oil change with Tire Choice Naples Fl. Upon return to house we found oil leaking on garage floor. We called 3/31 and Spoke w Mgr Ben H****** He told us to bring it back for repairs and offered a free oil change. The interior of car was dirty with black grease foot prints on tan mats and hand prints as well. We noted this too. We brought the car back on 4/4/23 at 10 am. The car was completed after 12 and I drove it home 5 miles and heard a crash under the car. The engine belly pan had come off and tore up under the car. It was not reinstalled correctly. Icalled Ben innemiately and he said nothing could be done until next week until the owner was back in town, I said that was no excuse, he hung up on me. I immediately called corporate Munro at **** *** **** and spoke to a very helpful Lorraine M***** agent at ext ****. She listened to my complaint and we filed a Customer Com,plaint Issue # ******. I told her that I lost all confidence in this franchise abilities and was going to take the car to the Naples **** dealer immediately. I noticed again oil leaking on the garage floor/ Once at the dealer at 4 pm 4/7 they identified the probles and arranged new parts and service to be made following the Easter weekend. New Belly Pan and new oil change with new plug and washer. I was told they did not replace/lost the washer on the plug and the belly pan was not correctly reinstalled and fell off the car while I was on Interstate 75 Fla. I am asking for a full refund of $1626.13. I have called repeatedly and emailed with zero response. Ms M***** has returned all of my emails and phone calls and has said it has been escalated to Munro Claims but I have had zero response. names Ms M****** gave me in claims (spelling may be wrong but phone ext is correct as I have left repeated messages) Kathrine H***** ext ****** and Justin W***** ext ******. I have spent hours trying to work out this claim but they are avoiding this responsibility. I believe this company is fraudulent, I do not believe this franchise can be recognized as ASE certified, posing safety risks to anyone that does business with them, the Parent Munro I also believe to be dishonest in their business practices and are demonstrating their lack of business reponsibility that they so dishonestly pretend to promote on their front door. How can the BBB ORG. help me with this situation? I will continue to call, email them but my efforts are going nowhere. I have never dealt with such a grossly negligible company of such malfeasance! They are breaking business laws by their deceit and inaction of remedying their mistakes. Can you help me. I look forward to your help. If you need any thing else please ask me. The service Mgr at the **** dealer is J*** ******** ***** *** *** ****.
Regards
**** ******
Business Response
Date: 04/24/2023
This letter is in response to the complaint from **** ******,
#********. I have
reached out to our risk management department regarding Mr. ******’s complaint,
and they are letting me know that a representative spoke with Mr. ****** on
April 20, 2023, regarding this matter and it was agreed upon that a refund
would be issued in the amount of $1,472.08.
This check will be cut in this week’s check run and sent out in the mail
to the guest.Thank you for your time,Theresa G*******Guest Services Manager Monro Inc.
Customer Answer
Date: 04/24/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

**** ******

Customer Answer
Date: 04/24/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

**** ******
Initial Complaint
Date:04/17/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I went in to have new tires put on my vehicle I said I wanted to keep the tires they're taking off my vehicle because they still have a lot of tread on them left. Well my vehicle was finished and the tires were placed on I said to Brian (manager) where are my tires I'm not sure. I seen them pulling them from the back of the building outside. They come up with two tires and said the other two must have been stolen. I didn't want to get into a confrontation so I left. He blamed the miscommunication on him and the technician offered nothing to resolve the problem yelled at me in front of other customers and this is all on cameras. I want the $140 back I paid to have my tires installed. There was no mix up on my part it was between him and the technician. There was a gentleman that walked into the store and asked if he could take a rim off the back rack of a store and Brian said sure go back and get it. So he is on camera and Brian is on camera allowing him to go to the back of the building by himself and take whatever he wanted including my tires.
Business Response
Date: 04/26/2023
This letter is in response to the complaint from ****** *******,
#********. To assist
further I would ask that ****** provide us with the location at which he has
services performed on his vehicle for us to assist further with this
matter. Or he can contact our guest
services department at ###-###-####.Thank you for your time,Theresa G*******Guest Services ManagerMonro Inc.
Customer Answer
Date: 05/10/2023
Better Business Bureau:Good afternoon, this is unacceptable I have left Theresa G******* five voicemails and nobody has responded back. I have the time and date stamps it doesn't matter where I bought my tires you installed the tires I have receipts for it and two of my tires were stolen when I was sitting there waiting for my tires to be put on the vehicle that I purchased. I am getting the runaround if you do not see this then something's wrong with this picture here. What more do I have to do.

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

****** *******
Business Response
Date: 05/10/2023
This letter is in response to the complaint from ****** *******, #********. We are
unable to compensate Mr. ******* for the tires he is alleging we stole with out
the pertinent information such as the mileage on the vehicle at the time the
tires were originally put on the vehicle and the cost of the tires at that
time. Thank you for your time,Theresa G*******Guest Services ManagerMonro Inc.
Initial Complaint
Date:04/16/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
4-16-2023 I paid $116 for partial services rendered and price gouging. Adding erroneous fees but not performing everything included in the service. No follow up provided on the supposed inspection they perform and no paperwork to follow up on this. Neglecting the car after partial services rendered such as leaving it unlocked in a public area for a duration >30 minutes. Operator of business provides below par customer service upon every visit.
Business Response
Date: 04/21/2023
This letter is in response to the complaint from **** *****,
#********. I was able
to pull the invoice from ****’s service on April 16, 2023, and I see that the
shop performed an oil change and tire rotation on a 2021 ****** *** ** The guest is alleging we only provided a
partial service on the vehicle and that the shop was Neglectful of the vehicle
while it was in their care. I would ask
that if **** does not feel that the service, we provided was done appropriately
on the vehicle that they take the vehicle to one of our 1300 facilities to have
the service redone under warranty or send documentation from a shop of their
choosing showing that they had the services redone elsewhere and we can review
it at that time. Thank you for your time,Theresa G******* Guest Services Manager Monro Inc.
Customer Answer
Date: 04/25/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

**** *****
Initial Complaint
Date:04/14/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 03/20/2023, I had my 2015 ***** ***** serviced at Mr.tire in Athens Ohio on Columbus road. During this time I had no issues with my cvt transmission the worker put ********* non cvt fluid in my transmission as I was sitting back there watching them work on it. 3/21/2023 my vehicle started vibrating while driving around 25-30mph. I took the vehicle back that day and they informed me that it didn’t matter however when comparing the ********* bottle they had put into my transmission to the found at ******** the bottle states “not for cvt transmission”. I filed a complaint with corporate and took my vehicle to *****. I was assigned a adjuster where the adjuster is saying it’s “his word versus yours.” So they said there isn’t anything they can do about the situation. ***** informed me there is a chemical reaction going on inside and my car currently sits with a puddle of transmission fluid under it at ***** dealership, mind you I had no leaks prior to this… my car has 85k miles… I am going to be seeking legal council over the next few days would be nice if it could be dealt with without attorneys but either way is fine..
Business Response
Date: 04/21/2023
This letter is in response to the complaint from ******* ******, #********.            Due to this
case being handled through our insurance company there would be no action I am able
to take here at customer service.   If
the guest is disputing the findings of our insurance company the matter would
need to be handled with them.   Once our
insurance company has made a determination regarding a claim there is nothing
further we are able to do.Thank you for your time,Theresa G*******Guest Services Manager Monro Inc.
Initial Complaint
Date:04/11/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I went to Monro on 3/10/2023. I asked them to look at a creaking sound coming from the front end of the vehicle. I said I know it's not the tie rods or bearings as I jacked up the car and checked. I said it could be the struts or the bushings may need to be greased. One of the techs took it for a ride and heard the sound. He lifted it up and said I need new struts. I said really I was hoping it was the bushings. He said no its the struts. I said okay I guess we will have to do that then. Well they didn't just order the struts but the whole assembly. I only needed struts as my springs were in great shape. I didn't know this until I got the car back. The whole bill was a little under $1300 which I have attached to this complaint.
On 3/11/2023 I drop the car off early morning and had to bike to work. I get a call a little before 11:00 a.m. saying the car is done. I said I will be there around 3:00p.m. to pick it up. I get there and pay the overly high bill and get everything in my car (bike, ect.) and get ready to leave. Suddenly I turn the wheel a little and I hear the sound again. I thought ok maybe it's just me hearing things. I pull out of the lot and right away I hear the sound again constantly. I turn around and go back and said that didn't fix the problem. I said are you sure it wasn't bushing related. he said no it looked good under the car, and it didn't make the noise when he dropped it. So wait you never test drove it to see if it was fixed? Odd.
He then took the keys and we went for a ride. He heard the sound multiple times. It didn't stop creaking over bumps or turns. We get back and he says the struts just need to settle and the noise will go away. But wait my other struts and springs were settled and I heard the same noise. He then said wait a few days and see what happens. So instead of lifting it again and checking it over I was supposed to wait and try to get in there again on a different day when they had no cars there now. See attached please.
Business Response
Date: 04/14/2023
This letter is in response to the complaint from ***** *****,
#********. To assist
further with this matter, I would ask that Mr. ***** take the vehicle to one of
our other 1300 locations to have the vehicle diagnosed or take the vehicle to a
shop of his choosing to have the vehicle diagnosed and send the documentation
with the diagnosis.Thank you for your time,Theresa G*******Guest Services Manager Monro Inc.
Initial Complaint
Date:04/11/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I took my car in to have work done. When I took my car in it was running and had no check engine light on. When I return to get the car it was not running. Check engine light is on. They had ordered a part to replace. They told me that the new part didn’t work and they put the old part back on. They didn’t fix the issue and my car is in worse shape than when I dropped it off. They didn’t diagnose the problem or even attempt to tell me what was wrong. Basically just gave the keys back to me and left it in my hands. So now my car is in worse shape than when I took it in and is not drivable.
Business Response
Date: 04/14/2023
To assist
further with this matter, I would ask which location Mr. **** was having his
vehicle serviced. Thank you for your time, Theresa G******* Guest Services Manager Monro Inc.
Initial Complaint
Date:04/11/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In November, we took our car for a regular tire change. Once we left on a long trip shortly after, the car started shaking at high speeds. When we returned, we took the car back to them and they said it was because we didn't "ask" for the tires to be rotated and then charged us for new tires since ours were now uneven. Turns out just a few months later that the lasting damage changed the brakes as well as wheelbarrings. This has costs us over 3K to fix all after we asked them to change our tires.
Business Response
Date: 04/14/2023
April 14, 2023

Better Business Bureau
100 Bryant Woods South
Amherst, NY 14228

This letter is in response to the complaint from Tiffany
*****, #19923287.

            To assist
further with this matter, I would ask which location Ms. ***** was having her
vehicle serviced. As well as any
documentation regarding the repairs being done on the vehicle after our
services were performed.

Thank you for your time,

Theresa G*******
Guest Services Manager
Monro Inc.
Customer Answer
Date: 04/24/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I am attaching the 3 invoices from Tire Barn here and the invoice from our other servicer (that corrected the fallout from their poor work). Please let me know if you have any questions. You will see my husband's name on these documents (***** ******) as we both drive and service this car.Thank you,Tiffany

Regards,

******* *****
Business Response
Date: 04/27/2023
This letter is in response to the complaint from ******* *****, #********.            After reviewing
the documentation that the guest has provided Unfortunately there would be
nothing we can do regarding the concern with the vehicle.   According to the documentation the work that
we did was with the Passenger rear wheel bearing however the secondary shop
that the guest took the vehicle to stated that the drivers rear wheel bearing
is where the problem lied with the vehicle.   This would not be something that we did to the vehicle we worked on the opposite
side.Thank you for your time,Theresa G*******Guest Services Manager Monro Inc.

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Monro, Inc. is NOT a BBB Accredited Business.