Complaints

This profile includes complaints for Monro, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Monro, Inc.

  295 Woodcliff Lane Fairport, NY 14450

• 

  Monro, Inc.

  4731 Onondaga BLVD Syracuse, NY 13219

• 

  Monro, Inc.

  3384 Delaware Ave Kenmore, NY 14217

• 

  Monro, Inc.

  7225 Pittsford Palmyra Rd. Fairport, NY 14450

• 

  Monro, Inc.

  1860 Stone Rd. Rochester, NY 14615

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to Monro in Herkimer NY, Feb. 13 for a clunking noise, they brought my 2014 **** ****** in the bay, lifted, and Rubin called me in to look at rear frame bolts and washers, silver colored he said were wrong ones, and see what they could do. Also have oil leak and they'll replace a caliper. The cost of 1727.23 I charged to my credit card, which I've written to the Headquarters on Feb 19 and Feb. 27, no response. On Feb 16 when I heard clunk again, I went to *****'s **** of Nelliston to have it checked, and ***** *** showed me that Monro had welded over the bolts and washers and damaged my vehicle. Over 2200.00 to replace, repair it, couldn't be aligned and was causing wear to inside back tires, which were less than 2 yrs old and I had Monro balance and rotate with previous oil change. I've been a Monro customer for years,Chad them do the 100,000 mile work on it as well. So to find out the head was cracked, losing oil and antifreeze, I was very lucky I drove it to dealership. It was not drivable and over 8 thousand in repairs. I honestly think asking for Feb. 13 th charges to be refunded is justified, I'm so hurt by their nice treatment and horrible work practice. I'm disabled, but I'm a veteran USN as well. Shame on bad American businesses. Thank you and I hope this will change how they provide services for many people.

  Business Response

  Date: 03/07/2023

  This letter is in response to the complaint from ****** ********, #********.            I have had
  a chance to speak with the store manager at our Herkimer location regarding the
  services we provided to Ms. ******** on her 2014 **** ******, and the store
  manager stated that while working on the vehicle they did bring Ms. ******** out
  to the vehicle to show her what they found and they let her know that she
  needed shocks on the vehicle and they also asked who else had worked on the
  vehicle prior to it being brought to them.  Ms. ******** revealed that she had her vehicle at ****** Automotive in
  Mohawk multiple times for a fuel pressure regulator inside the gas tank due to
  it failing.  During this process the gas
  tank needs to be dropped from the vehicle and for this to be done the sub frame
  needs to be removed from the vehicle and our location found that the bolts that
  had been installed into the vehicle were not the correct bolts and this was
  causing the noise that she was hearing, and they suggested that she take her
  vehicle back to ****** for them to address the concern.              While
  working on the vehicle we installed shocks onto the vehicle we did not do any
  service that would have needed the sub frame to be removed from the
  vehicle.  Thank you for your time,Theresa G*******Guest Services ManagerMonro Inc.

  Customer Answer

  Date: 03/09/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [
  
  Regards,
  
  ****** ********
  
  
  
  On Feb.13 I brought my 2014 **** ****** to Monro in Herkimer NY, Rubin had me enter bay and showed me silver bolts and washers that he stated were wrong parts and they'd see what they could do. It should of been correct parts replacing the bolts and washers on sub frame. I heard clunking again on Feb 16th and brought vehicle to *****'s **** of Nelliston. The service manager brought me in to see the welded over bolts on sub frame and said this has to be replaced, it should not have been welded and cannot do alignments, estimate was 2200.00 for sub frame to be replaced. Due to Monros damage by welding over these bolts, I am asking for refund of Feb. 13ths charges of 1727.23 dollars. I no longer have this vehicle as it also had cracked head and no longer drive able, repairs over 8,000.00. ****** garage is a well respected garage with contracts for police vehicles and they did not weld the bolts on sub frame. Thank you. ****** ********

  Business Response

  Date: 03/09/2023

  This letter is in response to the complaint from Denise
  ********, #********.            Unfortunately,
  there would be nothing further we are able to do regarding Ms. ******** vehicle
  due to her no longer having possession of the vehicle this makes it so there is
  no vehicle for our insurance company to investigate Ms. ******** claim that we
  damaged the vehicle.   Thank you for your time,Theresa G*******Guest Services Manager Monro Inc.

• Initial Complaint

  Date:02/27/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a set of four ****** tires on 11/14/2022 from Mr. Tire for my 2021 **** *****. I was told $120 rebate was available for the tires I purchased which was noted on my invoice provided I used the in store credit card (Drive Card). After not finding the rebate forms online I went into the store to request them. After multiple weeks I was finally provided with two seperate rebate forms on 12/14/2022. The first form I received was a $50 dollar rebate through Drive Card. Once home and beginning to fill out the form I noticed that it had to be postmarked by 12/14 the date I received the form. The other form I received was through ****** Tires for $70. Upon filling out this form I realized it had to be postmarked the day I bought the tires 11/14. Both Forms also asked for the vehicle make and model along with the tire size purchased and copies of the invoice. This however was also an issue as my invoice showed the tires were purchased for a 2001 ****** ******* and not my **** *****. Since there is a large difference in tire size between these two vehicles (small passenger car and truck) I am sure had I even been able to submit the forms this would have been a red flag on both.

  Business Response

  Date: 03/01/2023

  This letter is in response to the complaint from *** ******,
  #********.            We apologize
  that the shop did not provide Mr. ****** with the appropriate documentation to
  fill out for the rebate they were speaking of when he purchased his tires as
  well as miss documented his invoice for the vehicle, they were installing the
  tires onto.               I would be
  happy to get the invoice corrected for you for it to reflect the correct
  vehicle that the tires were installed on and as for the rebate that the shop
  spoke about unfortunately the time to apply for that rebate has ended however I
  would be able to offer $240 worth of service certificates for the inconvenience.   These would be good at anyone of our
  locations and would be good for up to a year for any future service Mr. ******
  may want done on any vehicle.   If Mr.
  ****** could provide the vehicle information, I can get the invoice corrected
  and sent out to him and I would send the service certificates in denominations
  that Mr. ****** prefers.Thank you for your time,Theresa G******* Guest Services Manager Monro Inc.

  Business Response

  Date: 03/07/2023

  This letter is in response to the complaint from *** ******,
  #********.            Again, we
  apologize that the store did not provide the rebate documentation for them to
  be processed in time for you to be eligible for the rebate.   I will be processing a refund in the amount
  of the rebate $120 back to your Drive Card that you paid your invoice
  with.  This will be processed on March 9,
  2023 and will be available on the Drive card within 3-5 business days.Thank you for your time,Theresa G*******Guest Services Manager Monro Inc.

  Customer Answer

  Date: 03/07/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me assuming that drive card will be able to provide me with a pre paid **** card available to use at any business outside of Mr. Tire or Monro companies.
  
  
  
  Regards,
  
  
  
  *** ******
  
  
  
  
  
  
  
  
  

• Initial Complaint

  Date:02/27/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On New Years Eve weekend. I was on my way to see my husband in nursing home approx 30 miles from home. My muffler had loud noise. So I tried calling my nephews garage. Closed for holiday. Monro muffler only place open. I called. Brought my car there. He told me there were many cars ahead of mine. I was brought back up to get car. Man said I was early. I brought car in at 9am. It is now 330pm. I explained it was the only ride I could get. Then mechanic came out said it was done and not to drive thru puddles. I left. Monday after holiday brought car to nephews business. Showed him bill $418. He put car on lift. Checked muffler. Still had label on it. He called Monro. Told them they overcharged me. Then I tried reasoning with Monro. Then called corporate. And they told me refund check was there in amount of $108. But they wanted invoice from my nephew. He sent to them 3-4 times. The refund dept claimed invoice was not legible.

  Business Response

  Date: 03/01/2023

  This letter is in response to the complaint from ******** *********, #********.            My office
  has spoken with Ms. ********* on multiple occasions and asked that the
  documentation for a price match be sent to us in order for us to process the
  refund for the claim Ms. ********* has made that our shop has overcharged her
  for a service on her exhaust.   We have two
  ways this documentation can be sent to our office.  Either by email which is ************************ or by fax
  at ###-###-####.  We would be glad to
  process the request once we have received the documentation.            When my
  department processes any refund for a price match the documentation not only
  needs to be legible for us it also will need to be legible for our auditing
  company that audits our refunds on a yearly basis therefore we are unable to
  process an incomplete refund.Thank you for your time,Theresa G******* Guest Services Manager Monro Inc.

  Business Response

  Date: 03/07/2023

  This letter is in response to the complaint from ******** *********, #********.            The
  documentation has now been received by my office and a refund in the amount of
  $252.45 has been processed for Ms. *********.  This was returned to the ********** that the invoice was paid with as of
  yesterday March 6, 2023.  This should be
  visible on that card within 3-5 business days.Thank you for your time,Theresa G******* Guest Services Manager Monro Inc.

  Customer Answer

  Date: 03/07/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  ******** *********
  
  
  
  
  
  
  
  
  

• Initial Complaint

  Date:02/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Thursday I brought my vehicle into this establishment to get an estimate for issues I was having with my brakes and for an alignmemt. They quoted me a price and I agreed. They did not mention any other problems with the car but did keep it overnight , waiting for a part.
  When I picked it up the next day they said everything was taken care of and handed me the keys. No further issues reported. Almost immediately after I left I realized that my brakes were nearly failing. It would take a solid three to four seconds of pressing down on the brake pedal in order for it to come to a complete stop and I had a few close encounters.
  I called the store manager immediately and he said he could not get me back in the shop until Saturday, today. I asked him if it would cause any damage by driving it until then of course the bare minimum and he reassured me no it would not cause any further damage to the vehicle I simply needed to be cautious in breaking early.
  When I return this morning for my appointment in which they were meant to correct this issue which was not an issue at all prior to them working on it, they informed me that there was fluid leaking from the brake system. He went on to explain that when they had the car raised and was working on it that they did not see anything leaking and would have definitely detected it.
  At first this relieved me him saying this. It seemed it just went to show that there was no issue prior to them working on it. It also meant that only after they did the work and reassured me that it was safe to drive for the next two days until I could get in did this leak happen.
  Charles the manager said despite all this it'd be additional 500 dollars. I had already paid in full for brake system issue and alignment. He threatened to call police when my bf confronted them. I believe also the fact I came I'm a solo female with no knowledge of auto repair led to this con. My car is worse now than before taking it in and not safe to drive .

  Business Response

  Date: 02/28/2023

  This letter is in response to the complaint from ********* ***********, #********.            We
  apologize that Ms. *********** is unhappy with the service she received at our
  location.   However, we have looked over
  the Courtesy inspection sheet that our shop had filled out on Ms. ***********’s
  vehicle, and it states that after they bled her system multiple times, they
  could still feel that the pedal was low.   There was further work that needed to be done on Ms. ***********s
  vehicle.   If Ms. *********** feels that
  we are responsible for the new work that needs to be done on her vehicle we
  would ask that she provide documentation from a shop of her choosing regarding
  the work that is needed at this time, and we can review it at that time.Thank you for your time,Theresa G******* Guest Services Manager Monro Inc.

  Customer Answer

  Date: 03/03/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
   I feel as though the majority of things I mentioned in my statement were completely dismissed seeing that the only response given was in regards to the fact that they say they bled the brakes. If they had in fact bled with brakes then why did they take it for a test drive, deem it as safe to drive, and hand it off to me My brakes were nearly shot? And then why upon me calling them did they tell me not only they were sorry but that I could drive it for the day and bring it back the next day. Furthermore, what sense does it make that when I do bring it back they tell me there's more work that needs to be done that they didn't see needed to be done when they had it lifted? If any damage had been done between them handing me off a faulty job of a car and me returning it ( which I don't believe for a moment is the case). Then I still don't understand my fault seeing that they told me and reassured me it was safe to drive for the day since they couldn't get me in. Again the details are all in the initial long letter I wrote that I only received a paragraph in .response to. My boyfriend at the time and I took care of the issues ourselves and they are fixed now. I have no way of going to reputable mechanic and having them back me up because I can't show them the problem.
  
  Regards,
  
  ********* ***********

  Business Response

  Date: 03/07/2023

  This letter is in response to the complaint from ********* ***********, #********.            Due to Ms.
  *********** not having any documentation showing what needed to be done to
  correct the concerns with the vehicle there would be nothing further we would
  be able to do here at customer service regarding her complaint.Thank you for your time,Theresa G******* Guest Services Manager Monro Inc.

• Initial Complaint

  Date:02/24/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In November I took my car in to Tire Choice because of a nail in my right rear tire. All 4 of my tires are under warranty with tire choice. Which means if anything is wrong the new tire is prorated. 2/23/23 My tire was so low with air I called Tire Choice and found out they never gave a new tire. They only plugged my tire without my knowledge or ever talking to me about the work being done on my car. I feel discriminated against as a woman of color. I have some knowledge about cars and if I wanted a plugged tire I wouldn't have paid for warranty tires. Know I have to go back and get them to honor my warranty. The guy on the phone was talking to me like im stupid. He set my appt for 1pm knowing they cut off ppl at 12pm. I know because I have used this store many times and waiting in the lobby I watched them turn ppl away. I just don't understand why they didnt honor my warranty. Now the prorated tire will be for February, not November when it would have been cheaper.

  Business Response

  Date: 02/28/2023

              We
  apologize that Ms. ***** was not happy with the service she received at our location.   However, when it comes to a tire concern if
  the tire can be repaired and not replaced the shop will repair the tire under
  warranty.  If the tire is damaged on the
  side wall of the tire or beyond repair this is when the shop will warranty the
  tire under our road hazard warranty. Thank you for your time, Theresa G******* Guest Services Manager Monro Inc.

• Initial Complaint

  Date:02/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 24, 2023 at around 11:00 am I took my 2016 **** ****** in for an oil change and to have my tires balanced. I waited in store for my vehicle. After about 45 minutes the manager came out and said my lug nuts were “messed up” and I’d need 16 new ones (5 for each wheel) and they’re $15 each. And that “all that banging you heard? That was your lug nuts.” I said I didn’t want to do that today and he said “Well you can’t drive it as it is.” I said I never okayed that and asked well how many did you take off the car. He said “16” so I said why would you keep banging them off every wheel when you saw they were swollen? And he said because you asked for us to balance your tires. I said “I was sitting right here the whole time. Why would you not just ask whether I still wanted the balancing since it was going to cost me $300?” He went in the back and I could hear him yelling about “not eating $300 for lug nuts and to figure it out” and then came out and said “We’ll come up with some lug nuts for you.” I asked how much that would be and he said “No charge.” It wasn’t until I got home that I saw that they had put back the “stripped” lug nuts on my car and different size lug nuts on some of the wheels.” And put a memo on the receipt that they’re not liable for any damage despite doing unauthorized work on my car to begin with.

  Business Response

  Date: 02/28/2023

  I would ask that ********* please provide documentation from having the lug nuts replaced and what it took to fix the vehicle and I will be able to review it at that time. Thank you for your time, Theresa G******* Guest Services Manager Monro Inc.

• Initial Complaint

  Date:02/21/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 30 I took my vehicle my 2016 ***** ****** and to be looked at for a rattling noise. They were unable to fix the issue I had after I got home I noticed that they had put a scratch in my car all the way down to the paint, I took my vehicle back two hours later to have the issue resolved they put a claim out and are stating it is not their responsibility to fix this scratch was not there prior to me bringing my vehicle in

  Business Response

  Date: 02/28/2023

  This letter is in response to the complaint from ****** **********, #********.            For me to
  assist further I would ask that Ms. ********** to let us know which location
  she is claiming damaged her vehicle on January 30, 2023 or contact our customer
  service line for further assistance at ###-###-#### and our
  representatives will be able to look into this issue further.Thank you for your time,Theresa G******* Guest Services Manager Monro Inc.

• Initial Complaint

  Date:02/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had my car towed to Tire Choice because my key wasn't turning the ignition on 2/6/2023. They were supposed to replace an old ignition lock cylinder with a new one. I ordered the part myself and they were going to replace it for me. The part arrived on 2/12 and I dropped it off at the shop. They started the repairs on it on 2/13 and stated they had difficulty taking off the security bolts which releases the lock cylinder. After a couple of days of trying, they called and said they put the new lock cylinder on. When I picked up my car, I paid $157 and they stated it was fixed and I needed to get it programmed to the key. I had to call a locksmith to program the key. The locksmith told me there was a part missing that Tire Choice did not repair. I believe it was called a receptor that Tire Choice should have taken from the old lock cylinder and put the receptor on the new lock cylinder. The locksmith did this piece. The locksmith also advised that the security bolts did not have to be removed to add the part because that can cause damage. When I started the car, the airbag light and seat belt light were on and they were not on when I took the car to Tire Choice. The horn is also not working. I asked Tire Choice what method did they use to remove the security bolts and they wouldn't tell me. They are also denying that they were the ones who caused the damage. I am seeking a full refund of $157 and the amount to have the car fully repaired. I was quoted a price of $300 for the repair. When I advised Corporate of this issue, they stated I would need a second opinion which would cost money that I shouldn't have to spend. In addition I have no record of the pre-check to my car when I took it in.

  Business Response

  Date: 02/24/2023

  This letter is in response to the complaint from ***** *******, #********.            My office has
  spoken with Mr. ******* regarding his complaint as well as our shop and at this
  time Mr. ******* is stating that we are responsible for other repairs that are
  needed on his vehicle however has not provided documentation regarding the cost
  of the repairs he is claiming we caused.   For us to assist further we would need an estimate regarding what it
  will take to fix the vehicle and we can review them at that time.Thank you for your time,Theresa G*******Guest Services ManagerMonro Inc.

• Initial Complaint

  Date:02/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2/18/2023 8:30am - 2012 ***** ****** was taken in for an oil change
  2/18/2023 9:30am - Hoist broken - ****** still on hoist, in the air. Was promised that we would hear from them about it getting off the hoist before the end of the day. We went home in our other vehicle.
  2/18/2023 4:00pm - still had not heard from them, called to check in, nothing has been done (excuses galore)
  2/19/2023 - Monro is closed
  2/20/2023 10:00am - we called again - still nothing has been done and no action to rectify the situation has been taken
  2/20/2023 10:30am - we call corporate - corporate knows nothing of the situation. Tries to pass the buck to the district manager. No one is helping - we keep getting promised a rental vehicle so we can get our kids and ourselves to where we need to go, it has not happened.
  2/20/2023 1pm - called to check on the rental vehicle - still waiting on the district manager
  2/20/2023 3pm - called corporate again - they "had not received the information from the shop yet" - we are getting nothing but excuses - was transferred to a "supervisor" and had to leave a message.
  
  We are without one of our vehicles, we both have full time jobs and we have 3 children in school. We cannot function without 2 vehicles. There should be no reason it is taking 2 business days to get a rental sent up for an issue that was in no way our fault.

  Business Response

  Date: 02/24/2023

  This letter is in response to the complaint from ***** ******,
  #********.            Mr. ******
  spoke with my office on February 20, 2023 and explained the situation with his
  vehicle being stuck on a lift at our location.   We immediately requested from our risk management department that a
  rental vehicle be set up for the guest and checked with our facilities
  department to ensure that a work order was in place to have someone go out to
  the shop to get the lift in working order.   We do apologize that this situation occurred and that the shop was not
  faster to act when this did occur.  This
  is being addressed by the management that oversee that location to be sure the
  proper procedures are followed.Thank you for your time,Theresa G******* Guest Services Manager Monro Inc.

• Initial Complaint

  Date:02/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Took my vehicle in for left rear tire light being on. Was told my radiator had a hole in it. Let them replace radiator and have had to return my vehicle multiple times to the garage with coolant leaks. The vehicle has been towed on 4 different occasions. They sent it to the Newton location and my car came back with the check engine light on, pieces missing, the tire still leaking, coolant still leaking.
  
  I have been dealing with this for almost 7 weeks. I have talked to the store manage, district manager, regional manager, customer care and I am unable to get any assistance. They are staying they are not responsible for a coolant leak they only replaced the radiator.
  
  And please let it be known, I only stopped at Mr. Tire because my low tire light was on. I was having no problem with the radiator.
  
  My tire is not leaking.
  
  I have taken my vehicle to another garage. They have found multiple issues and parts that were not connected correctly or that are missing.
  
  Documents have been attached.

  Business Response

  Date: 02/24/2023

  
  
  This letter is in response to the complaint from ******* *****,
  #********.
  
              I spoke
  with ******* regarding her concerns with our service and it was determined that
  this should further be investigated by our risk management team, therefore I
  sent all of *******’s information and documentation over to that department and
  they would be heading up the investigation further.  
  
  Thank you for your time,
  
  Theresa G*******
  Guest Services Manager
  Monro Inc.