Business Profile

Auto Repairs

Monro, Inc.

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Complaints

This profile includes complaints for Monro, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

899 total complaints in the last 3 years.
365 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:01/19/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I took my car to this Monro on 09/29/21 and paid $2894.63 to repair a vibration in the tire which turned out to be the wheel bearing.
Despite having nothing to do with the vibration, they also repaired my brakes. They damaged one of my brake calipers and caused the brakes to seize. I brought the car back to them three times and they were unable to diagnose or correct this simple issue. I had to take it to another shop, it was repaired there the first time. I also got a letter detailing their incompetence from the repairing shop, attached. I contested this charge through their customer service center and was refunded for this portion of the charge, because their work was faulty.
More recently, despite having driven the car only 10,000 miles (the median lifespan of a bearing is ~80,000) BOTH of the bearings they installed were faulty and had to be replaced again at a different shop.
Although Monro does warranty the bearings, I was told, despite the obviously faulty service, that the warranty had expired due to the issue arising after just over a year after their service. They warranty 12k miles or 12 mo, whichever is lesser.
I took my car to a Monro a single time, and was charged almost $3000 just to have to pay to redo every single bit of work that they did within 10k miles or just over a year. I understand their warranty on the bearings has expired. However, I believe that, as evidenced by the other issues arising out of this same service, their original service was wholly faulty and should be covered irrespective of this warranty.
The bearing re-replacement cost another $1,323.15. I have contacted their customer service again and they have offered less than half that amount ~$620 as a store credit only. Seeing as Monro obviously does not stand behind their own work, a store credit from them is worthless. Their original service was faulty and I therefore should be refunded the full re-service amount in cash, not a store credit. Receipts also attached.
Business Response
Date: 01/23/2023
This letter is in response to the complaint from ***** ********,
#******.            ***** had
his 2010 ****** ******* in on September 29, 2021 and on March 26, 2022 we
refunded ***** in the amount of $678.31 which was the amount that he had paid
out of pocket to correct the brakes at an outside shop.   ***** reached out to our customer service
department on January 10, 2023 and stated that he had to have the wheel
bearings redone on the vehicle and wanted to be reimbursed.   However, the wheel bearings are no longer
under warranty they hold a 12 month, or 12,000-mile warranty and we would not
be reimbursing for parts that are out of warranty.   We did however offer a service certificate
for half of that cost $620.54 for the use at any one of our 1300+ locations and
the service certificate would be good for up to a year. There would be nothing more that we would
offer.             ***** stated that we do not stand behind our work however according to his outside
invoice it does not state that the part failed due to our service.   We are not responsible for a part failing
after the warranty period is up and there was also nothing noted in the invoice
that stated that there was a concern with the way that the part was installed
on the vehicle.Thank you for your time,Theresa G******* Guest Services Manager Monro Inc.
Customer Answer
Date: 02/03/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Monro refuses to correct this error which is obviously their fault for faulty service. By continuing to fight against paying for their mistake, they are wasting my time, the bbb’s time and even their own. However, I will not let this go. After my last interaction with them (brake repair from the same service), I refuse to continue to pay for the mistakes of the negligent technicians at this Monro location. If they continue to refuse this bbb complaint, I will file additional complaints with the CT Consumer Protection agency and every other applicable court and agency until they make this situation right.
Regards,

***** ********
Business Response
Date: 02/06/2023
This letter is in response to the complaint from ***** ********, #********.            The wheel
bearings are no longer under warranty they hold a 12 month, or 12,000-mile
warranty and we would not be reimbursing for parts that are out of
warranty.   We did however offer a
service certificate for half of that cost $620.54 for the use at any one of our
1300+ locations as a customer satisfaction gesture only. There would be nothing
more that we would offer. Thank you for your time,Theresa G******* Guest Services Manager Monro Inc.
Initial Complaint
Date:01/12/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Went to mr. Tire in Clementon New Jersey on December 27 2022. Mr. Tire put two new tires and brakes on my car. I paid a deposit of 100 dollars and paid another 800 dollars for the work to be completed. After I paid I got in my car and the car would not brake. Took back to mr. Tire for them to fix the problem again.
The next day I realize mr. Tire did not put my 100 dollar deposit towards the bill. I called the store and they acknowledged that they owe mr 100 dollars. I’ve been going back and forth with Monroe’s representatives and supervisors and I have not received my refund as of January 12, 2023. Representatives are no longer transferring my calls to a supervisor for help.
Business Response
Date: 01/17/2023
This letter is in response to the complaint from *** ******,
#********. Ms. ******’s
refund has been processed through our office as of January 16, 2023 in the
amount of $100 back to the **** Card it was paid with. We apologize that this process took longer
than expected to be processed.Thank you for your time,Theresa G******* Guest Services Manager Monro Inc.
Initial Complaint
Date:01/11/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Mr. Tire Auto Centers #1065. Invoice # ******.

Brought our ****** here for an oil change and NC emission inspection before heading off on a road trip and instead received a cracked transmission fill plug. No reason for them to touch the transmission except the transmission pan looks a whole lot like an oil pan. Mr. Tire did not make us aware of the situation and we have been leaking transmission fluid ever since. Not only did we pay for them to damage our car we now have to pay for a whole new transmission.

We’ve only used Mr. Tire #1065 for the past 2 years.

Attached picture: The transmission fill plug is cracked in 3 places and the mechanics solution was to jb weld the fill plug back in place.

2nd Attached picture: the transmission pan.
Business Response
Date: 01/31/2023
This letter is in response to the complaint from ******* ********, #********. With the
complaint that Mr. ******** has filed he is alleging that the shop has caused
damage to his vehicle during service. Due to this allegation, I am sending Mr. ********’s information over to
our risk management department for them to investigate further. They should be in touch with Mr. ******** regarding
the allegation and will investigate this matter further.Thank you for your time,Theresa G*******Guest Services Manager Monro Inc.
Initial Complaint
Date:01/11/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I. Touck my car in because it had a bad oil leak that told me that it was the crank seal and that charged me 269.27 to fix it that. Place part was under warnite for a year. So I assumed my car was fixed a couple months later I had my car at a nother garage to get my well hub fixed a the man come to me and told me that I had a bad oil leak I sead agent I ask him to show me we're it was comeing from and it was the same area that tire choice had fixed so I touck it back to tire choice for them to look at sence it was under warranty that told me that the oil was everywhere and that first had to degrees it to get a good look at it that had it about 3days I went to check on it a lady told me that the oil leak was so bad my car was Nott wearth the money it was going to fix it I was stund she told me that it was leaking from every were I ask them if it was leaking from the place that was under. Waarrenty she would not answer me that I ask her if I could see for my self that it was not leaking from that spot that would not show me brad the manger told me that in order to fix my oil leak now it's so bad that that can't fix it there something about the transmission had to be dropped in order to fix it and that was not acuiped to fix it there brad ask me if I new if both seals was. Fixed I told him I did not know he sead well if I was the manger then I would of not touck on the job without both was fixed becoused that would only bild up pressure and course other problems then he sead let's go ask him the mechanic was on that day exactly what he did to my car his words was that the last manager had told him to fix whatever it took to get me back on the road while I was already on the road I drove in there so I said to him so it's been Band-Aid you guys just you know you guys just band-aided it and now that's caused the pressure to build up and cause all these other problems they did not confirm or deny it I asked Brad what should I do now he told me to call corporate and talk with them I've talked to corporate it's just been over a month I've not had no car they told me that they was going to investigate it and get back with me I gave him like over a week I called him back they referred me to somebody else and this has been going on me being referred to somebody else somebody supposed to call me back nobody hasn't on Monday I called again and I got the ladies people's names wrote down and everything but they told me they was going to refer me to this person three different people they referred me to that day and nobody has yet got back to me so I need to talk with somebody from the better Business bureau to tell me exactly how to deal with this thank you
Business Response
Date: 01/16/2023
            Ms. ******
spoke with our office regarding the services that were performed on her
vehicle.   Ms. ****** has made the accusation
that the repair that our shop performed caused damage to her vehicle.   Ms. ******’s information has been handed
over to our risk management department for this to be investigated
further.   There would be nothing further
we can do here at customer service until a full investigation has been done and
has been closed out. Thank you for your time, Theresa G******* Guest Services Manager Monro Inc.
Customer Answer
Date: 01/18/2023
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.

]the inch adjuster came out yesterday told me that in order to get a good report the car needed to be put in the air for him to look at and he sead that the comply would problem phase me to take it back to there garage and then today thay sead that thay was going to denied my clame so what should I do now?

Regards,

**** ******
Business Response
Date: 01/19/2023
            Unfortunately,
once our insurance company has made a determination on whether we are liable
for the damages that Ms. ****** is claiming we caused by the work that we did
there would be nothing further we are able to do on our end to assist.   Once we have our insurance company involved
there is nothing, we can do to overturn their determination. Thank you for your time, Theresa G******* Guest Services Manager Monro Inc.
Initial Complaint
Date:01/06/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On November, I took my car for front tire balance since I bought the tires there last year. One done, the front tire was good, and the rears were awful. The location and another location would not take my car in to rebalance. The Grand Rapids location said they would reimburse me if I took car to dealer to balance. Monro Tire did not tell me that they did not have the correct equipment to balance toyota tires. Hence, on Nov 23rd, i did that. They said they would file with corporate. I emailed corporate on December 17. They said that they would take care of payment. Nothing. Again I emailed on Jan 2nd- still nothing. This is fraud. I want to be reimbursed for $32.95.
Business Response
Date: 01/10/2023
This letter is in response to the complaint from ***** **********, #********.            My office
spoke with ***** on January 2nd regarding her concerns with the
service and received the documentation. The representative did at that time agree to refund Ms. ********** the
$32.95.   We are processing this refund
in our check batch on January 12, 2023, and the check will be sent to the
address Ms. ********** provided here with the BBB as well as with the
representative that was handling the case in customer service.   We apologize that there is a delay with the
check coming out to you.   This usually
takes 7-10 business days from Friday for the check to be received.Thank you for your time,Theresa G*******Guest Services Manager Monro Inc.
Initial Complaint
Date:01/05/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On December 18 around 11am I went for an appointment to get my snow tires put on. There was an issue with one of my lug nuts being stuck (their fault from a previous appointment) They asked for me to make another appointment when the garage across the street was open and could remove the tire. The said they would keep my snow tires in the warehouse until my next appointment. They were suppose to call Monday, The didn't. I've been calling and no one is returning my messages. Today (1/5/2023) my husband went down to the warehouse to retrieve the tires and go elsewhere. The technicians couldn't find my tires. They said they had them but couldn't figure out where they were or what happened to them. They stole my 4 snow tires!
Business Response
Date: 01/10/2023
This letter is in response to the complaint from ******* *********, #********. I apologize
that ******* has had this experience with one of our Tire Warehouse locations
however to further assist with this matter we would need more information. If it is easier, we would appreciate ******* contacting our corporate office regarding this matter at ###-###-#### and we would be able to assist further.Thank you for your time,Theresa G******* Guest Services Manager Monro Inc.
Initial Complaint
Date:01/03/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Dec, 30, 2022, my wife and I had four tires installed on our vehicle at the business listed in this complaint. Upon arrival, the associate, Carl, quoted us prices. After approx. 1 1/2 hours, the car was ready. We paid and left. I inspected the tires further and noted the number codes on the tires. I decided to investigate their meaning online. I discovered the code on each tire "3017" means that the tires were made in July 2017! They had put 5 1/2 year-old tires on our car! These tires were manufactured in 2017, i.e. - they have been sitting around for 5 1/2 years, degrading. Tires are recommended to be swapped out at six years old, not installed! We could accept one year of sitting in a warehouse but not 6 years. I called on Dec. 31, 2022 and spoke with Carl to complain. He agreed that the tires were old and that they would order more. He stated they would be on the next delivery. As a precaution, we placed a hold on the check for this transaction. On Monday, Jan. 2, 2023, I stopped in person. Carl informed me that the delivery was delayed because of the holiday and that a delivery would be expected on Tuesday, Jan. 3, 2023. He informed me he would call. It is now evening on Jan. 3, and we have received no phone calls. Before this goes any further, we wish to enact their stated Tire Warranty. The reverse of the receipt for this transaction clearly states that, "We are so confident of our top-quality tires, if you are not pleased with your purchase in the first 30 days or 500 miles, whichever comes first, you may return your undamaged tires and exchange them for any others of equal value or receive a full refund." We will have the tires removed with another shop. We do not feel comfortable with this shop removing or installing anything on our vehicle. We will then return the tires this business installed. We want the invoice for $609.41 rendered null and void and require a receipt stating this (and that the four tires they installed were returned undamaged).
Business Response
Date: 01/16/2023
This letter is in response to the complaint from ****** *********, #********.            I was able
to find the refund request that was put into our system by our shop regarding Mr.
********* returning the tires he had purchased, and this refund has been
processed as of January 14, 2023, this is being refunded via a check in the
amount of $609.41. As for Mr. *********’s demand for a secondary invoice being
written up stating that the tires he had purchased were returned and the original
invoice was null and void. We are unable
to provide such an invoice.   The store did
confirm that the tires were returned, and we have processed the refund. This was refunded via a check back to the
address Mr. ********* provided here with the BBB.Thank you for your time,Theresa G******* Guest Services Manager Monro Inc.
Customer Answer
Date: 01/17/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The return of the tires and associated costs was accepted by Mr. Tire of Vineland, NJ, as is indicated in the business's agreement to provide a refund to us. This is all we desired. However, as was stated in the original letter to the BBB, a stop payment was placed on the original check. As a result, no "refund" is necessary. The check was never cashed in the first place. All we required was proof that the Mr. Tire's return policy was honored by us, which it was. To consider the matter null and void, all we desired was a receipt stating that the tires were returned in good condition (this return policy is indicated on the back of the original receipt). Carl provided us with a signed copy of the return transaction receipt stating that the same tires were returned in the same condition in which we purchased them. They were returned well within the 30-day time frame indicated on the receipt. The business does NOT need to send a refund check as the payment was not processed in the first place.

Regards,

****** *********
Business Response
Date: 01/23/2023

This letter is in response to the complaint from ****** *********, #********.

            The store
did confirm that the tires were returned, and we have processed the
refund. This was refunded via a check
back to the address Mr. ********* provided here with the BBB. We are unable to stop the refund from occurring
once it is in motion.   If the guest
believes that they were refunded in Error they can return the check to our
corporate office at 200 Holleder Parkway Rochester, NY 14555 for the check to
be voided.

Thank you for your time,

Theresa G*******
Guest Services Manager
Monro Inc.
Initial Complaint
Date:01/03/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On January 2, 2023 around 5 PM I arrived at tire choice off Livingston and Pine Road in Naples Florida. I spoke with the store manager Larry C****. I came here because I needed my driver side rear tire replaced. He told me it would take about an hour however by the time I was done it was two hours later. He confronted me when I was checking out saying that the tread depth on my front tires were basically worn down to the point that I shouldn’t be driving on them. The passenger front tire was a lot worse from my inspection than the driver side. After looking at it closer I realize that there were two giant chunks taken out from the passenger side front tire that were not there before. I questioned the manager about this and he said that it had been from “hitting curbs hard” I then proceeded to get in my car and drive. The manager Larry had mentioned that I might need an alignment which is what causes your car to either drive straight or pull to one side. So when I left I noticed that my car was heavily pulling to the right more than it ever had before. I went back to the tire choice location and question the manager about why my tire and car was pulling so severely when it was not before. He stated that they did not do anything to the front tires. He said “that when they put it up on the lift that it could have shifted some thing but it wasn’t his fault”. I took multiple pictures and videos while at the location of the tire. I don’t know exactly what they did or how they did it but I now need to purchase two new front tires and have an alignment done. I would like to be reimbursed for the tires I have to buy in the alignment I need to have done because of whatever happened while my car was in the shop.
Business Response
Date: 01/04/2023
This letter is in response to the complaint from *** ***, #********.            Ms. *** came
into the shop requesting a left rear tire. While performing the courtesy inspection on the vehicle the technician
noticed that the front tires were badly warn and recommended that they be
replaced.   Ms. *** declined this
service.   The bad wear on the tires can be
the cause of the vehicle not driving correctly and the alignment would not be
affected by the install of a rear tire.   There would be nothing further we are able to offer regarding the
replacement of the two front tires that Ms. *** declined at the time of
service.Thank you for your time,Theresa G******* Guest Services Manager Monro Inc.
Initial Complaint
Date:01/02/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have brought all of my vehicles here for the past 9 years for regulatory scheduled maintenance and extensive auto repairs.

In October of 2022 I brought my vehicle in for servicing and spent over $1800

In December of 2022 I returned for routine maintenance on the same vehicle and was informed of several repairs needed in addition to the routine maintenance. All of the repairs that were suggested I had record of paying for just 3 months prior.

In attempt to rectify the matter the manager Drew told me to make an appointment and he will make sure the repairs were done correctly at no cost to me.

I made the 1st available appointment at 730am, dropped the vehicle off as the shop had just opened. Reviewed all of my invoices with Drew and confirmed all work to be 'redone' at no cost to me. In addition I asked him to have a separate invoice created for a vibration on the front left tire of my vehicle unrelated to the work I had already paid for. At 11am I called for an update on the vehicle and was told the parts have arrived and work will begin shortly. At 445pm I called for another update was placed on hold for 21 minutes and was told no work has been done to the vehicle, the shop would like to keep it overnight for further diagnosis as the 'transmission is in need of repair'

I arrived at the shop to pick up my vehicle around 500pm and was told my service was not a priority due to the repairs being free of cost. Before leaving I asked for my Wheel Lock to be returned to me at which point I was told by Drew the wheels were never removed. With that being said a front left tire vibration was diagnosed as a transmission repair and the wheels were never removed.

In conclusion I have taken my vehicle to a different repair shop with the $1800 repair invoice from Mr Tire and was informed that many items on my vehicle were still in need of repair and show no indication of ever being repaired in the first place, I was ripped off and should seek a refund and contact The BBB
Business Response
Date: 01/04/2023
January 4, 2023 Better Business Bureau 100 Bryant Woods South Amherst, NY 14228 This letter is in response to the complaint from Nicholas Deveraux,
#********. I apologize
that the shop did not make it a priority to correct any issues with the work
that we had previously done on the vehicle when the guest asked for this to be
done. I would ask that Mr. ******** provide
documentation from the shop that he has taken the vehicle to at this time that
states what needs to be replaced on the vehicle and we will be able to address
this directly here at guest services to see how we are able to further assist. Thank you for your time, Theresa G******* Guest Services Manager Monro Inc.
Customer Answer
Date: 01/10/2023
Better Business Bureau:
Attached is a picture taken with my phone of the invoice received, please let me know if you have any issues viewing this format

Regards,

******** *********
Initial Complaint
Date:01/02/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On August 22, 2022, I brought my ****** ******* to Mr. Tire #217 in Oaklyn, New Jersey, because of a noise under the vehicle. The mechanic diagnosed a problem with the heat shield. He also said our brakes were due for replacement. This had been mentioned before, so we decided to go ahead with both the heat shield and the brakes. Our total cost was $1,792.80. (Days later, when I could still hear the noise under the vehicle, I took the car back to Mr. Tire and waited an hour while the mechanic again fixed the heat shield. There was no apology given for my having to return a second time.)

Three months later, my family was out of town when several warning lights suddenly came on in the car: the ABS light, the electronic brake system light, and another brake-related warning light. We immediately cut our trip short—derailing special family plans—and returned home.

We opted to take the car to the ****** dealer because our experience with the heat shield at Mr. Tire made us skeptical of the workmanship there. After leaving the car at ******, the mechanic called with frightening news: The passenger rear brake caliper and wheel speed sensor were not installed correctly and left off. (Photos attached.) Our car, used daily to transport my young sons to schools in two different states, had been unsafe to drive for months because of Mr. Tire's negligence. My husband and I are extremely angry that we spent nearly $2,000 on shoddy and dangerous workmanship.
Business Response
Date: 01/03/2023
January 3, 2023 Better Business Bureau 100 Bryant Woods South Amherst, NY 14228 This letter is in response to the complaint from ********* ********, #********.             I would ask
that if Ms. ******** had to take her vehicle to the dealership to have them fix
the vehicle after we serviced.   Please
send us the documentation from the dealership regarding what they found and
what needed to be done to repair the vehicle and we can review it at that time to
resolve this situation in a suitable manner for Ms. ********. Thank you for your time, Theresa G******* Guest Services Manager Monro Inc.
Business Response
Date: 01/17/2023
January 17, 2023 Better Business Bureau 100 Bryant Woods South Amherst, NY 14228 This letter is in response to the complaint from ********* ********,
#********.             I have received
and reviewed the documentation that Ms. ******** has provided from the ****** Dealership regarding the ABS light, Traction control light as well as the brake
light being on and due to Ms. ******** having to pay out of pocked $522.29 to
the dealership to correct the concern I have spoken with my director, and we
will be processing a refund in the amount of $522.29 back to Ms. ******** in
the form of a check.   This will be
processed on Friday January 20, 2023, and the check will be put in the mail to
the address that has been provided here with the BBB on Monday, January 23,
2023. The check will be in the name of
****** ******** due to that being the name on our invoice.   It usually will take 7-10 business days for
the check to arrive. Thank you for your time, Theresa G******* Guest Services Manager Monro Inc.
Customer Answer
Date: 01/17/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

********* ********

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Monro, Inc. is NOT a BBB Accredited Business.