Business Profile

Auto Repairs

Monro, Inc.

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Complaints

This profile includes complaints for Monro, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

899 total complaints in the last 3 years.
363 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:11/28/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Date of Services 11-23-22 and 11-25-22. Cost was 298.63 paid by ****. They fixed the sway bar link. I had told the attendant over the phone which was Corey to fix that. The mechanic at the time should have checked my sway bar links to see if in fact they needed to be changed. Another mechanic told me when I picked up my car from the wheel alignment on 11-11-22 that everything that belongs to the strut and sway bar link seems to be fine, Corey had asked me, who told me that it needed to be fixed. I said one of your mechanics and a mechanic at the ****** Dealership as well said it could be the sway bar link that is what is making that clunking noise coming from underneath the driver's side tire. When I picked up my car on 11-23-22, it was still making that noise. I did test drive it in the parking, only to go back within minutes to tell them it is still not fixed. Kevin suggested I make an appointment to bring it back in on Friday 11-25-22 at 9am. Kevin then proceeded to tell me, "We do what the customer asks us to do". I told him if they are a true mechanic, they would have checked the sway bar link first and realized, that it was not in fact the sway bar link but something else. I never got a phone car that day to tell me different. If they had told me no Ms. *****, your sway bar link is fine. But this other part is bad, I would have chosen to fix that part instead. Kevin told one of his other mechanics to put it on the diagnostic test that supposedly took the mechanic 45 mins to an hour to check and found nothing major was found but some screws that needed to be tightened. I took it for a two-minute test drive in the parking lot, only to find out the noise still remains. If they would have been honest about what needed to be fixed, I wouldn't be in this situation. Kevin also needs to be courteous and not tell me to shush my mouth while he answered a phone call. A diagnostic test with severities shouldn't be 45 mins. It should take 2 -3 hour at the most.
Business Response
Date: 12/06/2022
This letter is in response to the complaint from *** *****,
#********.            We
apologize that Ms. ***** was unhappy with the services that were provided by
our location in Land O’Lakes Florida.   After speaking with the shop regarding Ms. ***** 2015 ****** ****** I would
be unable to process a refund for the services that were performed.   Ms. ***** came into the shop asking that the
shop diagnose a noise that she was hearing in her vehicle.   The shop took a look and found that all front-end
parts were new on the vehicle, and they checked to see if they were tight.   The technician found that all new parts were
in fact tight on the vehicle and there was no concern in the front end. They stated that they were unable to find the
noise that the guest was hearing.               Ms. *****
returned to the shop a few days later stating to the shop that the dealership
told her that the stabilizer link pins needed to be replaced on the vehicle and
she asked that the service be performed. It was expressed that when they looked over the vehicle a few days prior
they found that all parts were tight and good on the vehicle. Ms. *****
insisted that they perform that service on the vehicle for her.   If Ms. ***** can take the vehicle to a shop
of her choosing to have the vehicle diagnosed to see if there is an issue with
the work, we performed and provide us with that documentation we can review it
at that time.Thank you for your time,Theresa G*******Guest Services ManagerMonro Inc.
Initial Complaint
Date:11/23/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Today, November 23, 2022 I took my car to Mr. Tire to replace my two front tires. Prior to coming in, my tire pressure light was not on. After 5 minutes, my low pressure light came on. I called and they asked me to bring the car back. They said that had accidentally put 46 pmi in my tires when it requires 32 pmi. The light did not go off. They suggested to drive the car and the light will go off, it did not. I recallibrated the TPSM sensor and the light went off. It came back on about 20 minutes later. I went back to the shop, they checked the tires and they all had the correct tire pressure. He said he had no idea why the light was on. I called my dad who is a shop foreman at a local shop. The employee said that my tires had no sensors and that is why the light was on. My dad suggested that they see if they accidentally cracked the sensor when installing the tire. They denied they did anything wrong and walked away. I expect that they fix the problem that they created when installing the tires after paying $397.96. I am going to go to another shop to have the sensors replaced, but I do expect that Mr. Tire reimburses me for the cost.
Business Response
Date: 12/02/2022
This letter is in response to the complaint from ******** ******, #********. I apologize
that Ms. ****** has had a poor experience at one of our locations while having
service on her vehicle. We would ask
that once Ms. ****** has had her vehicle serviced at another location to please
provide us with a copy of the invoice of what work needed to be done on the
vehicle to repair the issue and I can review it at that time for a resolution.Thank you for your time,Theresa G******* Guest Services Manager Monro Inc.
Initial Complaint
Date:11/22/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 11/13/22, had my car towed to Mr. Tire (#770) to have a blown front passenger tire replaced. It is a ******* ***** 2017 with approximately 96,000 miles on it. I had just recently had my car in for service at my dealership on 10/29/22 for an oil change and full service inspection (where no issues were identified). After looking at my car, beyond the requested work of putting on a new tire, was told the oil was very dark (3 out of 10) and looked like it had not been changed. Also the break pads needed to be replaced right away and the break fluid was also breaking down and needed to be replaced right away. It was presented to me was as though my car would barely drive off the lot if I didn't have these items done. I would need to get an alignment done with the new tire too. I pointed out none of these problems had come up during my inspection 2 weeks ago and it was insinuated that dealerships aren't the best place to get work done. I agreed to all services due to the apparent urgency of the situation but asked that some of the oil and the break pads saved so I could take them to the dealership and discuss it with them. When I arrived to pay, the parts I had asked for them to save had already been disposed of and they could only give me a written statement. Mileage on the receipt was also incorrect (off by aprox. 14,000 miles). Upon talking with the head of the service center at my dealership (Ourisman Hyundai of Laurel), it turns out with my mileage, dark oil is very common and the color does not mean that the oil hasn't been changed (records show filter and oil were changed). The break pads, did have wear but were not in danger of failure (they were recorded at 6 mm). My break fluid was checked as clear during the inspection 2 weeks ago. The alignment was not done properly - the tires were all different levels of psi and my car now veers to the right when the steering wheel is positioned straight. Called/emailed Customer Service 5x but no follow up from them.
Business Response
Date: 12/02/2022
******** ** **** ****** ******** ********* ****** ***** ************* ** ***** This letter is in response to the complaint from ******* *****, #********. I apologize
that Ms. ***** did not have a better experience at our location. I would be unable to refund Ms. ***** all of
which she is requesting at this time. I
would ask that Ms. ***** provide documentation that she had to have the alignment
done elsewhere if the alignment was done incorrectly or our alignments do carry
a 90-day $103.46, and this will be refunded back to Ms. ****** **** Card she
paid with on 12/5/22. Thank you for your time, Theresa G******* Guest Services Manager Monro Inc.
Customer Answer
Date: 12/07/2022
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Well I appreciate the offered full refund of the poorly completed tire alignment, as stated with the previous offer, the oil change, break pads, and break fluid change were completely unnecessary as is shown by the inspection and oil change received 2 weeks prior at my dealership. No records were provided by the Mr. Tire store, nor physical proof (when requested - sample of oil and worn break pads) to prove they were necessary or that the work my dealership completed was incorrect. Part of my agreement for paying for the service at Mr. Tire was to have physical proof given to me at the appointment so I could approach my dealership with supposed proof they had not completed the work. Per Maryland State Law, replaced parts are to be returned to consumers at the end of the service and when they are not returned (as in this case), the customer is not obligated to pay for repairs. (see: https://www.******************.gov.. On a further note, when my car appointment was made, only the tire replacement and alignment were requested, not an inspection (be it complimentary or not). Thus I never authorized (verbally or written) an inspection of my vehicle nor was I ever given an inspection report by the Mr. Tire location. Regards,

******* *****
Business Response
Date: 12/07/2022
******** ** **** ****** ******** ********* ****** ***** ************* ** ***** This letter is in response to the complaint from ******* *****, #********. A refund of
the oil change and alignment are all that we can refund back to Ms. ***** there
is nothing further we would be able to do regarding the service Ms. ***** was
provided. Thank you for your time, Theresa G******* Guest Services Manager Monro Inc.
Initial Complaint
Date:11/20/2022
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
They used a bait and switch tactic based on website information. They charged me double the price than the website said they should and then told me the website is over 90 percent wrong with wrong information and it was an old website.
Business Response
Date: 12/01/2022
This letter is in response to the complaint from ********* ******, #********.            I apologize
that Ms. ****** believes that there is a bait and switch going on with the cost
of the tires that she purchased.   I have
looked at the cost of the tires that Ms. ****** purchased and the pricing that
the shop has charged is a match to the cost that it online for the same
tires.   If Ms. ****** is unhappy with
the cost of the tires, we do offer a 30-day price match whereas *If a customer finds the
equivalent quality parts, service, and warranty for a lesser price from any
approved automotive service retailer** and has proof in the form of an
advertisement or itemized written estimate, we will match it or refund the
difference. **approved
automotive service retailer: ****** ****** ********** ****** ********, any
regional or national automotive service retailer or auto dealer. Thank you for your time,Theresa G******* Guest Services Manager Monro Inc.
Initial Complaint
Date:11/17/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I paid total $1908.13 for oil leaks they had my car over a month my car is still leaking i brought it back the sale person is no longer working there i was told my money would be returned several weeks passed by i called corporate office they werent any help at all this took place in august and now it seems no resolution I talk to another sales person by the name of Patrick he was very helpful he submitted my complaint for refund and im still waiting he is currently employed there and can confirm that everything im saying is true
Business Response
Date: 12/01/2022
December 1, 2022 Better Business Bureau 100 Bryant Woods South Amherst, NY 14228 This letter is in response to the complaint from Fred ******,
#********.             Mr. ******
has spoke to one of our representatives here at customer service regarding his
vehicle and it was explained to Mr. ****** that we would need documentation
from a shop of his choosing the cost of repairs that the vehicle needed, or we
suggested that he take the vehicle back to one of our shops to have the work
redone.   Mr. ****** let the
representative know that he was not going to do that and demanded his money
back.   Unfortunately, we are unable to
process a refund for services performed unless Mr. ***** is to provide
documentation that he had to have the work done elsewhere.   Otherwise, the work that we did is currently
under warranty, and it is covered at over 1300 locations across the United
States. Thank you for your time, Theresa G******* Guest Services Manager Monro Inc.
Customer Answer
Date: 12/09/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

**** ******
Initial Complaint
Date:11/14/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We were quoted the price for the tires and alignment of $1242.68 The down payment had to be $600 paid on October 19, 2022. Service was done on October 20 and on October 21. We picked up the car and they charged $1470.44 to my daughters card not realizing they overcharged her $827.76 the total charged to me $2070.44 for a service they quoted me $1242.68 When went back to show them both receipts they agreed and said oh ya I don’t know why this happened and said we will refund your credit card he said but I don’t know how to do that come back on Monday so we did. They first said it would take 3 to 5 days after the 5 days no credit was issued, we went back they said three weeks , no credit called again and now they are saying four weeks. They are completely giving us the runaround. I know for a credit card refund it does not take a month.
Business Response
Date: 11/30/2022
This letter is in response to the complaint from ****** ****,
#********.            I apologize
that Ms. **** was not cashed out appropriately at the time of her service after
putting a deposit down for the services she was going to receive.   I have reached out to my tech department and
asked that they help the shop through the process to ensure that Ms. **** be
refunded for the $600 deposit that had been put down on a previous
estimate.   This should reflect onto the
card it was paid with, within the next 10 business days.Thank you for your time,Theresa G******* Guest Services Manager Monro Inc.
Customer Answer
Date: 12/07/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The amount that we were overcharged was 827.26 not 600.00 Also the company is claiming they refunded and nothing is pending in our account and it’s been over the days they said it would take.
Regards,

****** ****
Business Response
Date: 12/13/2022
This letter is in response to the complaint from ****** ****, #********.            I apologize
that Ms. **** was not cashed out appropriately at the time of her service after
putting a deposit down for the services she was going to receive.   I have reached out to my tech department and
asked that they help the shop through the process to ensure that Ms. **** be
refunded for the $600 deposit that had been put down on a previous
estimate.   We apologize that the timeline
did not match up with the processing of this refund however the refund has been
processed and the refund should be reflecting soon.Thank you for your time,Theresa G******* Guest Services Manager Monro Inc.
Initial Complaint
Date:11/14/2022
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On July 15th, 2022, my 2014 ****** minivan was damaged while in the shop of Mr. Tire Auto Shop in Mt. Airy Maryland. The vehicle was in the shop that particular day for a standard tire rotation when the damage occurred. Damage was noticed to the mid-upper left rear hutch, directly beneath the rear window a few hours after leaving the shop. Later on, the afternoon of July 15th, I went to retrieve the locking wheel lug key in the rear right tire iron compartment, and upon tightening loose wheel lugs, returning the key and closing the hutch I noticed an anomaly in the hutch body contour and a small smudge of a black rubbery deposit in the vicinity of the damage to the hutch body. Note: the black deposit is not noticeable in the photos, but was, at the time, noticeable to the naked eye.

Neither this damage, or the smudge of rubbery deposit was present on July 10th when I detailed the vehicle inside, outside and under the hood. My wife and I work from home and the car was used two or three times for brief visits to town (1.5 miles) during that week and no collisions were experienced or noticed in the parking lots. Moreover, damage of this nature appears more likely to have occurred when the hutch was allowed to open – unrestrained in a confined environment such as a garage or shop and contacting something above. The hutch extends well above the height of the vehicle when opened and tends to spring open once it gets to a certain point in its arc. I contend the hutch was damaged when the technician opened the hutch to retrieve the wheel lug key and failed to restrain the hutch from popping open.

Neither Mr. Tire nor Monro have responded in writing to this complaint. I did, however, receive a phone call from Ms. Catherine H***** (Monro Claims) on Sept 28th to contact her regarding the damage to the hutch. I did make contact and set her the photos on 9-29-22 and a damage estimate on 10-3-22. It has been radio-silence ever since.

I want them to fix the damage.
Business Response
Date: 11/16/2022
November 16, 2022 Better Business Bureau 100 Bryant Woods South Amherst, NY 14228 This letter is in response to the complaint from *******
*****, #********. The refund that Mr. *****
received was for an alignment that the shop was unable to produce an alignment
spec sheet for. And his information was
handed to our risk management department regarding his claim of damage occurring
at one of our locations. Mr. *****
should have received a call from the claims department regarding the damage
claim. This would be the department he
would need to speak to regarding this matter. Thank you for your time, Theresa G******* Guest Services Manager Monro Inc.
Customer Answer
Date: 11/17/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and Monro claims dept reached out to me on Sept 28th and did not follow up once i completed sending pics and an estimate. That said, the claims dept did reach out AGAIN on Nov. 17th (Catherine H*****) and called the shop and then got back to me saying a check will arrive to cover the damage. I told them a rental car would be required and she said to follow up with her once the vehicle is scheduled for repair. Once the check arrives I will consider this settled. ******* *****
Initial Complaint
Date:11/14/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 11 Oct 2022 my car was shaking. The Trac light and engine light was on. I took my car to Mr. Tire on 12 Oct 22. I drove down to NC 7 Nov 22 as a family member was in the hospital. I let my mom drive my car because she flew in. She was returning from the movies and my car wouldn't start. She managed to get the car to the house after several tries. I went back to look at my receipt from Mr. Tire and found they charged me $190 for a $60 fuel line and $214 for a $14 spark plug (parts and labor). $184 for a fuel system clean that according to **** is adding cleaner to your gas tank. Not only that but I checked the oil and the oil is really low. How did "professionals" miss this when they did the diagnostic? Why isn't the oil checked as part of the tune up? The starter even comes up if you google the Trac and engine light coming on.
Business Response
Date: 12/01/2022
This letter is in response to the complaint from ******* ******, #********. I apologize
that Ms. ******’s concerns with her vehicle were not satisfied with the
diagnosis that we performed and services that were performed on her
vehicle. I would ask if Ms. ******
could please provide documentation from the shop that corrected the concerns
with the vehicle I will be able to review it here for a resolution. Thank you for your time,Theresa G******* Guest Services Manager Monro Inc.
Initial Complaint
Date:11/14/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Nov. 13, 2021, I bought four new snow tires from the Tire Warehouse in Claremont, NH and the store installed them. About halfway home, I got a warning of low tire pressure. I stopped to check and noticed that the rear passenger side tire was indeed low. I put air in it. As I got near my home, I again got a warning of low tire pressure. It was the end of the day and I was not able to return to the store that night. I had to work (from home) the next day, so at the end of the day, I returned to the store. They were closing early. The person closing filled my tire with air and told me to bring the car back the next morning and they would look at tire to see what was wrong. I returned the next morning. After looking at the car, they told me that the tire had not been installed on the rim properly. They had reinstalled it and assured me there was no damage to the tire. When I had my summer tires put on in April 2022, the inside of that tire was shredded and the belt was showing in places. I returned to Tire Warehouse and asked them to replace the tire. They refused saying their mistake had not caused the problem and that I must have driven it while the tire was flat. The tire was never entirely flat, and the only time it was low on air was after the incorrect installation. The tire is now discontinued so instead of replacing one tire, I have to replace two.
Business Response
Date: 11/17/2022
November 17, 2022 Better Business Bureau 100 Bryant Woods South Amherst, NY 14228  This letter is in response to the complaint from *****
********, #********.             ***** has
not contacted us here at guest services regarding this matter with the tires
that were installed on the 2017 ***** ***** on November 12, 2021. After speaking with the director of guest
services we are going to process a refund in the amount of $350.00 for the
replacement of the two tires that now need to be replaced on the vehicle due to
the tires being discontinued and one not being installed properly onto the
vehicle. This will be sent out as a
check on November 26, 2022 and will be address to the address ***** has
provided through this portal. Thank you for your time, Theresa G******* Guest Services Manager Monro Inc.
Customer Answer
Date: 11/18/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

***** ********
Initial Complaint
Date:11/11/2022
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 8/16/22 i went to Monro Auto Service and Tire Centers at ****** ********** **. Penn Hills, Pa 15235 due to wipers not spraying. I was called and told i would need a new Washer pump and if i didn’t get it my 2009 ***** ****** would not pass inspection . They told me it would cost $900 - total of the pump and labor because the pump was in a difficult place to get to to make the fix. I paid it reluctantly. Since this happened friends who know cars informed me that a washer pump should cost between $12 to $30 and a friend tested where the pump is located in my car and it would take about 10 minutes to take out the old and put in the new pump. I feel that i have been taken advantage of and would like some of this money back.
Business Response
Date: 11/16/2022
November 16, 2022 Better Business Bureau 100 Bryant Woods South Amherst, NY 14228 This letter is in response to the complaint from ********* ********, #********.             We understand that *********
was unhappy with the pricing for the windshield washer pump that we installed
on her vehicle. We offer a 30-day price
match and even though this is past the 30 days this is all that I can offer
when it comes to a conflict with the pricing of our services. *If a customer finds the equivalent quality
parts, service, and warranty for a lesser price from any approved automotive
service retailer** and has proof in the form of an advertisement or itemized
written estimate, we will match it or refund the difference.  **approved
automotive service retailer: *****, *****, *********, *****, ********, any
regional or national automotive service retailer or auto dealer. Thank you for your time, Theresa G*******Guest Services Manager Monro Inc.
Business Response
Date: 12/01/2022
December 1, 2022 Better Business Bureau 100 Bryant Woods South Amherst, NY 14228 This letter is in response to the complaint from ********* ********, #********.            We
apologize that the refund took time to get returned to Ms. ********. This was an investigation with our accounting
department that needed to occur due to Ms. ******** paying with cash to the
shop.   According to my records a refund
was processed on November 19, 2022, in the form of a check in the amount of
$964.50.  Thank you for your time, Theresa G******* Guest Services Manager Monro Inc.
Customer Answer
Date: 12/05/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.   Hello, I have received the refund from Monro and am happy with this outcome . Hopefully they have fixed their manager and employer issues. Thank you for your assistance in this manner. Best ********* ********

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Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Business Response

Customer Answer

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