Complaints

This profile includes complaints for Monro, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Monro, Inc.

  295 Woodcliff Lane Fairport, NY 14450

• 

  Monro, Inc.

  214 West Avenue Albion, NY 14411

• 

  Monro, Inc.

  980 Central Ave. Albany, NY 12205

• 

  Monro, Inc.

  1511 Rte. 9 Clifton Park, NY 12065

• 

  Monro, Inc.

  791 W. Main St. Rochester, NY 14611

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Went to get an alignment and left with the steering wheel crooked. They told me to come back the next day. When I arrived the front desk manager proceeded to tell me that she been meaning to call me because they were giving me half of my money back. I was confused because why would you give me my money back if you said you didn't make a mistake on my car. I talked to the guy who did the alignment and he said in 33 years he never seen anything like that and to take it to the dealership...didn't give me much Info on what he did to my car. I kept trying to call in to get them to look at it again because it was getting worse. The front desk manager then tried to say they couldn't fix my alignment...then she said they never did the alignment then she tried to say the car had problems before it came in...but I thought that's why people bring their car to be fixed my problem was I needed an alignment but they messed my car up and will not fix it. I have all my paperwork saying they did the alignment but she's still trying to deny ever doing it. I just want my car fixed because now it is unsafe to drive and almost every light on the dashboard is on. They even passed me on my inspection sticker knowing they messed my car up and it wasn't safe to drive.

  Business Response

  Date: 04/30/2025

  This letter is in response to the complaint from ****** ******, #********.            We apologize
  that the store is unable to redo the alignment that you have had done at our
  store.   I would suggest at this time
  that Mr. ****** take the vehicle to anyone of our locations to have the alignment
  redone under warranty.  If Mr. ****** has
  decided to take the vehicle to another shop to have the alignment redone, we
  would ask that he provide a paid invoice showing that the alignment has been
  redone elsewhere and we can review it here for a refund of our alignment.Thank you for your time,Theresa G*******Guest Services ManagerMonro Inc.

• Initial Complaint

  Date:04/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had my trucks oil changed on 7/31/24 at ********* On Hooksett Rd in Hooksett (typically always go here). In 10/27/24 I went to Monro in Hooksett instead and had what I thought to be an oil and filter change and was charged for all services for a total of $123.40. Fast forward to 3/24/25 when I returned to ********* to have my oil and filter changed on 3/24/25. The oil dipstick was not reading any oil and they use a vacuum system to pull all the oil. The tech said let's see how much oil is pulled. In the end only 4 quarts of oil was in my truck (It takes 6 qts). It is also important to point out my truck showed no signs of an oil leak or burning oil as it only had 25k miles). The tech from ********* then showed me the oil filter they removed and it was dated 7/31/24 and had the techs initials from ********* on it which match my ********* receipt from the 7/31/24 oil change. I have the oil filter in my possession and went to Monro that day on 3/24/25 to file a complaint. The manager said that he would put in a full refund to corporate on 3/25/25. I have spoken to one person at corporate on 4/7/25 to check on the status and she stated I needed to send in evidence- I sent all 3 receipts with dates and the picture of the oil filter. I have made numerous attempts through email and phone back to corporate with zero response. My accusation is that Monro never drained or changed my oil and did not change the filter as evidence by the old filter still present and that there were only 4 qts of oil in my truck. I can provide receipts and proof of this. I was absolutely charged for a service that was NEVER performed- fraud of services.
  It will not allow me to upload the receipts as it states files are too large- Is there another way?

  Business Response

  Date: 04/30/2025

  This letter is in response to the complaint from **** ********, #********.            Thank you,
  Mr. ********, for providing the documentation of the oil changes you had
  performed at *********.   The location
  did provide us with a refund request for our services that ********* is stating
  we never performed however the documentation of the oil changes being done at
  ********* had not been provided therefore we were unable to proceed with
  processing the refund.   The refund will
  now be processed.  It will come out to
  you as a check due to the age of the invoice of our oil change being older than
  6 months.  The address you provided to
  the BBB is the address that the check will be mailed out to.   It will be in the check batch the week of
  May 10, 2025, and we do ask 10-14 days for delivery of the check due to it coming
  via the USPS.Thank you for your time,Theresa G*******Guest Services ManagerMonro Inc.

• Initial Complaint

  Date:04/24/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They over charge me for my car repairs and then try to charge me more when I took my car back because it was making so much noise. I had to take it to another shop for them to fix the problem. They also changed the mileage on my car so they couldn't honor my warranty.

  Business Response

  Date: 05/06/2025

  This letter is in response to the complaint from ***** ****,
  #********.            Ms. ****
  spoke with my office, and the agent handling the complaint has reviewed the
  documentation provided. I have also reviewed it. The paid invoice for $53.80
  from ***** Automotive Services indicates that, at the time our location
  installed the pads and rotors, the caliper pins had not been properly greased.
  ***** lubricated the caliper pins, and the vehicle is reportedly no longer
  making any noise.The agent also informed Ms. ****
  that we are willing to offer a price match for the brake pads and rotors we
  installed, as the estimates she provided show lower pricing than what our shop
  charged for the services. However, we will not be issuing a refund for the
  brake job performed at our location, as there is no documentation indicating
  that the brake pads or rotors had to be replaced or that any corrective brake
  work was performed elsewhere—only that the caliper pins required lubrication.Thank you for your time,Theresa G*******Guest Services ManagerMonro Inc.

  Customer Answer

  Date: 05/08/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  The consumer called BBB claiming that she was overcharged based on the estimate that the business provided. She also claimed that the mileage on the vehicle was incorrectly entered.  Please contact the consumer to resolve this.
  
  Regards,
  
  ***** ****

  Business Response

  Date: 05/12/2025

  This letter is in response to the complaint from ***** ****,
  #********.            I have
  reviewed the documentation that Ms. **** provided, and we have determined that
  the difference in price between what our shop has charged and what Ms. **** was
  quoted through ***** automotive is $426.23 this will be refunded to Ms. ****
  via her **********, and she should see that refund within 3-5 business
  days.   Also, I have asked our IT team to
  correct the mileage on Ms. ****’s invoice that was documented incorrectly, and
  I have attached the corrected invoice to this response as well.Thank you for your time,Theresa G*******Guest Services ManagerMonro Inc.

• Initial Complaint

  Date:04/22/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to the shop first time it was just supposed to get a state inspection then when they check my truck, they said that I needed a new spring on my right right hand side and passenger driver seat and that was it. The second time I went back it was grinding noise from the first time took it to them then they told me they had to take
  axle out replace that so when they did that is really making a bad sound, but they act like they don’t hear it and I spent$1100 in two days with them.

  Business Response

  Date: 04/25/2025

  This letter is in response to the complaint from ******* *******, #********.            Thank you
  for reaching out. We're sorry to hear that you were not satisfied with the
  service you received at one of our locations. We take your concerns seriously
  and would like the opportunity to make things right.To better assist you, could you please provide the
  following:The
  location where the service was performedAn
  estimate from a shop of your choice outlining what is needed to correct
  the issue with your vehicleOnce we receive that information, we will review it and work
  toward a resolution.Thank you again for bringing this to our attention—we
  appreciate the opportunity to improve your experience.Thank you for your time,Theresa G*******Guest Services ManagerMonro Inc.

  Customer Answer

  Date: 04/30/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ******* *******
  
  
  
  
  
  
  
  
  

• Initial Complaint

  Date:04/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I submitted a complaint to Monro Inc relating to a repair carried out by Mountainview Auto Service in Palm Desert. MAS replaced my oil pan in Mar/24. Following the repair I had an oil leak coming from the area of the oil pan. I took my car back to MAS to find out the source of the leak. After a dispute with a supervisor and very poor service at MAS I took my car to another auto repair firm. In Jan/25 the new auto repair firm determined the cause of the oil leak was that a piece had been broken from the oil pump near where it attached to the oil pan. The damage had not been reported to me by MAS and the technician attempted to conceal the damage by applying epoxy to glue the broken metal piece in place. This is shown in the attached photos. I reported it to the manager of the MAS store. I had to replace the oil pump at a cost of $1767.44. On March 13 I submitted a complaint with documents and photos to Monro and was provided with file #******. I have been advised it is being reviewed by their claims department. Despite having left multiple voice messages I have not received a response. In my view my complaint is being ignored.

  Business Response

  Date: 04/22/2025

  This letter is in response to the complaint from ****** *****, #********.            We have
  reviewed the documentation provided by Mr. ***** regarding the damage that
  occurred to his vehicle following our service. As a result, a refund in the
  amount of $632.51 is being processed to cover the necessary repairs stemming
  from this incident.The refund check will be included in this week’s check run
  and is scheduled to be mailed on April 28, 2025. Please note that it may take
  10–14 business days for the check to arrive.Thank you for your time,Theresa G*******Guest Services ManagerMonro Inc.

• Initial Complaint

  Date:04/18/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went into this business TIRE CHOICE on March 24th. I went in after purchasing a ******* for 2 brake pads to be replaced.
  
  After it was first inspected I get a call from the business that all 4 pads needs to be replaced and that one rotor was badly damaged and also needed to be replaced. They told me even with the ******* that the total cost to fix everything was 700-800 dollars. I decided right then and there that I would figure out a different way to fix my rotor and brake pads elsewhere where the cost wasn't so out of my budget. But since I had already purchased the ******* I told them to proceed with the back brake pads and left my car.
  
  The repair for 2 brake pads took 5.5 hrs. I have the paperwork. Also when I told them that i had a ******* their attitude towards me seemed to change. (before I had them repair the 2 brake pads)
  
  Anyway I go and get my car back. and when I drive it i immediately notice a rattle and an odd sound. Not on my front tires but my back ones (the ones they fixed) And I ignore it and get the rest of my car fixed up but that noise still kept occurring. After I came back to Vegas from a trip I drove my car and noticed the sound was getting louder so I took it into another shop who informed me that my left back caliper was not properly fastened and rattling around and that I was only a few rotations away from a much bigger mechanical problem at the least and most likely a bad accident. I have a 2 year old daughter and I drove her in that car with me a few times. That scares the day lights out of me. I got it fixed at the other shop because I need my car. And I wasn't going to report this but Monro/Tire Choice has not gotten back to me about my claim. It has been well over a week since ive made the report and I have made several calls to them only to be told that they would reach out. I need answers and an explanation and my money back at the very le

  Business Response

  Date: 04/22/2025

  
  This letter is in response to the complaint from ******* ***,
  #********.
  
              Mr. *** did
  indeed speak with our guest services department regarding his complaint and the
  documentation that he sent was reviewed. 
  The agent contacted Mr. *** on April 21 regarding the findings of his
  case and Mr. *** has approved a refund in the amount of $573.56 for the work
  that had to be redone at the outside shop. 
  The refund is being processed in our check batch for this week and Mr.
  *** confirmed the address for us to send his check too.  Mr. *** should be receiving his check within
  the next 10-14 business days.
  
  Thank you for your time,
  
  Theresa G*******
  Guest Services Manager
  Monro Inc.

• Initial Complaint

  Date:04/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  12/17/24 I took my vehicle in for squeaking shock absorbers and I noticed I needed new bushings - took truck in and “inspected it” - I was told the “only” way to replace bushings was to replace the entire front suspension.
  Okay - it is what it is just get it done.
  Spent 2,700+ on the new suspension kit and install.
  My truck was there for way over the time they quoted me and that’s because they wanted to do “do it right since I’m spending so much money” says Josh.
  Okay - that’s fine I would like that too obviously so no rush.
  End up getting truck back and 2 days later the squeaking starts up again.
  I go under my truck and I see that the red bushings are still in there - so I call the manger and explain my concern and then find out I didn’t need to change entire suspension for just these bushings- the kid is new apparently.
  Whatever. let’s eat the cost and live on.
  1 month later loud noise when baking up to parallel park so I go back under and see bushing broke off. Over torqued.
  Okay - cool.
  Take it back in 02/20/25 to get all bushings replaced.
  Leave my truck for 3 days resulting in getting a rental car. They finally call me on day 3 that no bushing have came it yet but I took it in because they said they had them. At the time Josh the manager is in the hospital.
  02/23/25
  I go back to pickup truck and my battery is fried.
  I told them how to turn off my truck as it’s old but the kids running the show failed to listen to me so they left my truck on for 3 days straight & then told me it’s an issue with my battery- okay.
  Im also confused because some parts look new and others don’t.
  To date- I’m still waiting to be called to schedule the replacements to be installed and been really debating doing this because I liked them and tested them with my other vehicles in the past - but I don’t even want them touching my vehicle anymore due to the lack of communication and clearly not listening to me as the client to provide a better service.

  Business Response

  Date: 04/22/2025

  This letter is in response to the complaint from *** ***** #23214847.            We apologize
  that Mr. ***** has not has 100% satisfaction with the service at our location.   I spoke with the store and the manager let
  me know that they have the part for Mr. ****** vehicle and have had multiple
  appointments set with Mr. ***** to have the part replaced however Mr. ***** has
  not shown up.  They did let me know that
  they have the part still and have not had to send it back to our supplier.  If it is better to take the vehicle in on a Saturday
  for repair there is always a tech there to do the work.  We would not be refunding Mr. ***** what he
  has paid us for services.  If Mr. ***** chooses not to take the vehicle back to one of our locations for the part to be
  installed on his vehicle at no cost we would ask that he take the vehicle to a
  shop of his choosing and send a paid invoice for what needed to be done on the
  vehicle and we can review the documentation at that time.Thank you for your time,Theresa G*******Guest Services ManagerMonro Inc.

• Initial Complaint

  Date:04/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In the beginning of December, 2024 my car ****** ***** broke a differential part. I took my car to Monro Auto services to be fixed . Had to wait 30 days before they were able to find the part through ***** ******* In York, Pa. After the part was installed, the car was running fine until March 22,2025 when the same part broke again. I went to Monro Auto who told me that there was a warranty and they could find another part to be installed again. Since then, I am waiting without a car, using rides from my family to go to work and other places and there is no explanation on when I will be able to have my car fixed. ***** ******* ordered a part from Washington but it came damaged, then they ordered another from Texas 10 days ago. Nobody has sent anything written about the warranty or when I will be able to have my car fixed again.

  Business Response

  Date: 05/01/2025

  This letter is in response to the complaint from *** ******,
  #********.            Ms. ******* case was given to our liability department who in turn got our insurance
  company involved to investigate this matter. 
  The claim number with ********* insurance is ******* and the rep that is
  handling the case is *******.  You can
  reach ******* at ###-###-####.  There
  would be nothing further that guest services can do regarding this case.Thank you for your time,Theresa G*******Guest Services ManagerMonro Inc.

  Customer Answer

  Date: 05/07/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.******** INSURANCE WILL SEND APPRAISAR TODAY TO ****** ******** DEALERSHIP WHERE MY CAR IS WAITING FOR REPAIRSTO DISCUSS THE DAMAGES DONE BY MONRO STORES. NO REPAIRS HAVE BEEN DONE YET. THANKS
  
  Regards, *** ******

• Initial Complaint

  Date:04/16/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/1/25, I had a service done to my car. I explained to check all fluids and rotate tires, as well as, check engine coolant. I was waiting until it was completed. I heard the clerk ask the tech if he checked the coolant and tech stated, he couldn't because it was warm. I paid and drove off, only to notice the tire pressure light was on. Also, my muffler was burning a hole in the gas tank. If you rotated tires, why is pressure light on? If you changed oil and did a routine inspection, how do you not see a loose muffler burning a mark in the gas tank, oh and a week later, the exhaust fell off. I really wanted to get a lawyer. I have attached the bill that clearly stated they rotated tires but they didn't notice tire pressure light was on? Also, the invoice states they did a courtesy inspection, didn't notice muffler was loose?

  Business Response

  Date: 04/22/2025

  This letter is in response to the complaint from **** ******,
  #********.            We
  apologize that Mr. ****** did not have a better experience when taking his
  vehicle in for service at our Lavale MD. Location.  I do not see that Mr. ****** has contacted
  our guest services regarding the unsatisfactory service he had on his vehicle
  however as a customer service gesture for our shop not completing the services
  that are to be performed on every vehicle, I am going to refund Mr. ****** for
  the cost of the alignment he paid our shop for in the amount of $95.16 this
  will be refunded to the MasterCard Mr. ****** paid with on Thursday April 24,
  2025, This should be back on the card within 3-5 business days of Thursday.Thank you for your time,Theresa G*******Guest Services ManagerMonro Inc.

  Customer Answer

  Date: 04/22/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  **** ******
  
  
  
  
  
  
  
  
  

• Initial Complaint

  Date:04/15/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had Mr. Tire in Salem Virginia diagnose the 2019 ***** *** **** and Nick with Mr. Tire on 4/3/2025 told me that the TP Wheel sensors and bearings needed to be replaced, as well as a tire rotation and an alignment. I was told it would take them 3 hours to complete the job, and I stayed on site. 5 hours later, Nick informed me that they fixed it and it was ready. I paid my invoice and go in my truck. As I left, all of my sensors, start/stop, ABS, Cameras, and all other dash lights were lite up on my dash. Nothing was working, the brake was engaged, cruise control wouldn't work, none of the cameras or sensors. The truck had every alarm going off. I stopped and called Mr. Tire, spoke with Tiffany Alfred and Nick. They informed me that it was a dealership sensor that needed to be reset they couldn't fix it but would cover the cost for me to take it to the dealership. I took it to ******** ***** on Franklin Road in Roanoke. They informed me that Mr. Tire used aftermarket parts on the vehicle and per specs you CANNOT use aftermarket, they do not work. ******** corrected Mr. Tires work and provided documentation in case of court to use. I have the aftermarket parts that ******** took off from that Mr. Tire put on. Since then, I've tried to talk to a manager at Mr. Tire on 6 different occasions and no response. I've contacted corporate 3 times with no response, leaving voicemails. My total cost from Mr. Tire needs to be refunded and I would like to see Mr. Tire additional cover the cost of ******** correcting the issue. I've had to pay out of pocket twice for the same work and to correct what Nick at Mr. Tire did incorrectly. This has called loss of time from work additionally.

  Business Response

  Date: 04/18/2025

  This letter is in response to the complaint from ***** *********, #********.            I see that
  the store has sent a refund request to our corporate head quarters however we
  would need the full documentation from the dealership that has repaired the
  vehicle for us to review I have also sent the complaint back out to the management
  that oversee the location for their approval due to the refund request being
  for $1000.  This process can move faster
  if we have all of the documentation that has been requested.Thank you for your time,Theresa G*******Guest Services ManagerMonro Inc.

  Business Response

  Date: 04/30/2025

  This letter is in response to the complaint from ***** *********, #********.            I have
  reviewed the documentation that Mr. ********* has provided, and We will be
  refunding Mr. ********* the cost of what it took to fix the vehicle at the
  dealership to fix the mistake made by the dealership.  The $906.02 will be refunded via a check in
  our batch that will go out in the mail the week of May 10, 2025.Thank you for your time,Theresa G*******Guest Services ManagerMonro Inc.

  Customer Answer

  Date: 05/01/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. It's unfortunate that the loss of time from work, the additional cost for transportation while without the vehicle, etc. aren't being factored into the reimbursement.  Originally Mr. Tire - Salem West Main Street location, store manager, James on 4/15/25 said he would reimburse $1,000.00 to satisfy the mistake.  It's been quite frustrating.  At least the minimum is being covered. If I do not receive the check in the timeframe, you've mentioned further action will be taken.  Thank you.
  
  Regards,
  
  ***** *********