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Business Profile

Collections Agencies

Receivable Collection Services, LLC
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BBB Accredited BusinessA Rated by BBB

Complaints

Customer Complaints Summary

  • 14 total complaints in the last 3 years.
  • 6 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/23/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    [Your Answer Here]I am not liable for this debt with Receivable Collection. I do not have a contract with Receivable Collection they did not provide me with the original contract as I requested.

     

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    ****** *****




     

    Business Response

    Date: 05/08/2025

    Receivable Collection Services, LLC (RCS) has received complaint number ******** and appreciates this opportunity to respond. *** is a collection agency whereas an account from our client, **********************, was placed with our office for collection. *** did receive a call from the complainant on March 24, 2025. The complainant asked for validation of the balance and to have itemization of the balance mailed to their residence. All documents were mailed same day to the address on file, which is the same as the address on this complaint. Complainant called *** on April 4, 2025 and stated that nothing had been received. Since *** did not receive a mail return on the items sent, *** asked to verify the address and was then told that the address was no longer valid and refused to provide a new address to have the documents re-sent. *** subsequently received an EOscar inquiry from Experian on April 23, 2025 which was responded to and the account information was validated. Complainant then called RCS on April 30, 2025 and provided a new address and asked to have all documents re-sent to this new address. RCS mailed same on that date. Should complainant require any further information, RCS agents may be reached at ************ or written inquiries may be mailed to RCS ****************************************************

    Thank you.

  • Initial Complaint

    Date:07/31/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Unfortunate, my case has been assigned to extremely unprofessional representation. I have agree to payment plan but have been waiting for 8 month for my representative to provide my payment plan in writing. On 07.30.24 I received a phone call by ****** demanding I pay $400.00 due to my missed payments. Please keep in my he has not provided me with an agreement copy with collection agency is required to do by law. Unfortunately, ****** proceeded on the phone by raising his voice and telling me how come I don't trust him. This collection agency is involved in unethical work and should review NYS state compliance laws. I would like my case to be transferred to another representative who can provide me with payment plan in writing and who is professional while conducting business for this collection agency

    Business Response

    Date: 08/29/2024

    Receivable Collection Services, LLC (***) has received complaint number ID ******** and appreciates this opportunity to respond. The account referred to within this complaint was referred to *** on 09-29-2023 by our client ****************. Letters and phone calls were placed to the complainant with an inbound call received from the complainant on 10-26-2023 whereas complainant advised that they would be making payment via the *** payment portal. A subsequent incoming call was received from the complainant and complainant's mother on 10-26-2023 advising *** that they felt the balance was not fair since it was due to the loss of a scholarship due to grades achieved and was going to contact our client directly. Complainant called *** on 01-30-2024 to ask for a settlement/reduction of the balance, *** responded that the client does not allow for discounting of the balance and we would be happy to set up a monthly payment plan to resolve. Complainant advised they would be calling the client directly to discuss same. Client advised *** on 01-30-2024 that we were not authorized to accept any reduction of the balance. Complainant contacted *** on 02-12-2024 to set up a monthly payment plan in the amount of $100.00. Recurring payments were scheduled for the next 6 months beginning on 02-12-2024. Three payments were processed on *********, 03-15-2024 and 04-15-2024. The subsequent three monthly payments were declined by the complainants bank. *** left multiple messages and mailed the attached letter to the complainant on 07-19-2024. Complainant contacted *** on 07-30-2024 and was upset that *** did not advise that payments were declined although *** made multiple attempts to contact them. *** representative asked if the 3 $100.00 plus the current monthly due payment could be processed to bring the arrangement up to date. Complainant advised representative that asking for the $400 was unfair and wanted to speak with a supervisor. Supervisor spoke with complainant and agreed to accept $100.00 monthly going forward. Payment was processed on 08-01-2024 as complainant instructed. Complainant has contacted *** on 08-19-2024 to confirm that payment was processed. 

    If further information or documentation is required, *** may be reached at ************ or *** ******************************************

    Thank you.

  • Initial Complaint

    Date:04/25/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    negative impact on my personal credit report. Please be advised that this is not a refusal to pay, but a notice sent pursuant to the Fair Debt Collection Practices Act, 15 USC 1692g Sec. 809 {b} that your claim is disputed and validation is requested.This is NOT a request for verification or proof of my mailing address, but a request for VALIDATION made pursuant to the above

    Business Response

    Date: 05/02/2024

    Receivable Collection Services, LLC (RCS) has received complaint ID# ******** and appreciates this opportunity to respond. Receipt of this complaint is the first notice received regarding the complainant's dispute of the balance, both to RCS and to our client ******************. RCS has statused the account as being disputed and has sent all debt validation documents and statements to the complainant at the address shown on this complaint. Included within are all itemized detailed statements for all nine semesters of attendance and a listing of all 24 most recent payments made by the complainant relative to the semester balance due and owing. RCS has updated the credit bureau (Experian) to reflect the disputed status to allow sufficient time for the complainant to review the documents sent. 

    Complainant is welcomed to contact the office of RCS to discuss same and/or advise if additional information and or documentation may be required. RCS may be reached at ************ or RCS ******************************************

    Thank you!

  • Initial Complaint

    Date:12/26/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with RECEIVABLE COLLECTION , i do not have a contract with Receivable Collection Services, LLC . they did not provide me with the original contact as i requested

    Business Response

    Date: 12/28/2023

    Receivable Collection Services, LLC (***) has received the attached complaint and appreciates this opportunity to respond. The account referenced in the complaint pertains to an account referred to *** for collection from our client, ******************. The only contact that *** did have with the complainant was on May 23, 2022. During that phone conversation it was clearly understood that *** was calling on behalf of our client, ******************, and there wasn't any contract due between the complainant and ***. The complainant acknowledged the debt due to our client and advised that they were unable to address the situation at the time due to employment status. The balance was never disputed nor questioned. Complainant did advise us that they would be calling us back in approximately 4 weeks to discuss establishing a payment plan. Despite attempts to re-contact the complainant, there hasn't been any contact regarding this account until the receipt of this BBB complaint. The attachment to this complaint, indicating a letter that was sent to the *** office, was never received by ***, if one had been received a response would have been made at that time. The account in question was reported to Experian on 09-21-2022 and *** has no record of the reporting being disputed until receipt of this complaint. *** has obtained debt validation documents from our client and has mailed same to the complainant. Should any further information be required, complainant may reach us at ************** or *** ************************************************************************

    Thank you.

Receivable Collection Services, LLC is BBB Accredited.

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