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Business Profile

Appliance Repair

Home Service Network Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Appliance Repair.

Reviews

Customer Review Ratings

1

Average of 2 Customer Reviews

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Review Details

  • Joseph I

    Date: 11/18/2024

    BUYER BEWARE STAY AS FAR AWAY FROM THIS SERVICE CENTER. If I could leave ZERO Stars I would. They are a 3rd party authorized service center for ******* which ******* should be ashamed of using them. I have emailed the CEO to ******* and spoken to corporate about this company. Trying to make an appointment with this company is by for the most mind boggling experience ever. They do NOT answer their phones and you will wait on hold for 10+ minutes and oddly enough the call will get dropped before even speaking to someone. Took me about 3 weeks to get one simple repair done on my $3000 ******* Bestoke refrigerator and within 2 weeks the same thing broke again, after calling them 5 times to let them know my water dispenser was not working, the hung up on me and switched my call to the 1800SAMSUNG- not to mention I had a repair scheduled in 5 days for another issue unrelated to the first one and this company took it upon themselves to cancel my appointment without telling me. I guess they were not happy the first thing they tried to repair didnt work and couldnt be bothered. STAY FAR AWAY FROM THIS REPAIR COMPANY.

  • John F

    Date: 05/29/2024

    I purchased a ******* fridge in 19. The fridge is out of warranty, except warranty coverage for the ice maker. I called ******* on 3 May 24. Reported 4 issues: water dispenser not working, control panel on middle drawer not functional, ice maker leaking, and the freezer light not working. Ticket issued by ******* and referred to Home Services Network (HSN). I spoke with ***, told them the 4 things that weren't working on the fridge. HSN dispatched a tech to repair a week later. Tech didnt show. I called & rescheduled appt for the next week. Tech showed up but said he could only fix the ice maker (warranty) Tech was pleasant. I called HSN back. *** said they could only fix one thing at a time, and the other work wasn't covered under warranty. HSN sent to *******. Called ******* and told them the problems again. ******* initially said the H20 dispenser would be covered under warranty. ******* told me their system could only track one problem at a time. ******* updated the ticket and sent me back to ***. HSN said I would be charged $120 for a diagnostic fee plus parts and labor. I went back to ******* - they said the H20 would not be covered under warranty after all. I called HSN to tell them I have their written diagnosis on the fridge and asked why I was being charged a diagnostic fee when they didn't fix the problems the second time (1st time, was no show). HSN said since the initial visit was covered under warranty, so diagnostic work doesnt count. I questioned the rationale on this, but no luck. On 28 May, tech shows up at 6:15p (service window was 12-6p). I ask if he has the parts to fix all 3 things with fridge. He says no - just the H20 dispenser. If HSN had to come back, they would charge me ANOTHER $120 plus parts and labor since HSN will only fix 1 problem time at a time. So fixing this fridge with HSN, would require paying 3 charges of $120 (3 appts because they only fix one thing at a time) PLUS parts and labor. Buyer of ******* products beware.

Home Service Network Inc is NOT a BBB Accredited Business.

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