Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/02/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A legal company called ************ Services reached out to me to say I had a balance with ******** and that they were going to file something at the *************************************** if I didn't make payments within 24hours. I'm trying to make sure this is a legitimate company. I have made a payment to them. When I called Ace Cash they said they sent my loan to a Cusco Capital agency. I have called them numerous times and no one answers. I'm not trying to be scammed if I don't know if the company requesting the funds, or harassing phone calls are legitimate. I have encountered some fraudulent acts recently, and I am being more cautious with who I give my information to.

  Business Response

  Date: 05/02/2024

  We can have one of our team members verify the details of your account, if it is with Cuzco Capital. Please call us M-F between the hours of 9AM-5PM EST by dialing ************** 

• Initial Complaint

  Date:01/22/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm recieveng calls from this number threatening to take me to court and I'm calling cuzco capital to see if it's legit or not but no answer please help Me

  Business Response

  Date: 01/23/2024

  You can reach one of our team members Monday-Friday 9AM-5PM Est by dialing ************** 

   

• Initial Complaint

  Date:01/22/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  You people literally contacted family that I have not spoken to in roughly 10 years to harass them about something that has been paid off and taken care of in 2019. And for you to contact me within the last week and threatened to take me to court saying that you contacted me more than once to my father not even me you gave my personal information to my father is ridiculous. And then when I contact your company in order to actually discuss what happened and you people don't answer the phone and I called right as you open like I don't know what kind of donkey show you're running out there, but you people need to be put in your place by the Better Business Bureau and I hope that y'all are investigated by the *** because it is insane that you people think you have the right to contact people who had nothing to do with that original debt give out my personal information and get away with it.

  Business Response

  Date: 01/23/2024

  Cuzco Capital Invesment Mangement does NOT directly reach out to customers. Please contact us by dialing ************** Monday-Friday 9AM-5PM Est and a team member will assist you with this matter. 

  Customer Answer

  Date: 01/23/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   

   You people literally did and I have the recording of it. Coupled again with your voice mail box being full 

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *********************
  
  
  
  
   
  

  Business Response

  Date: 01/24/2024

  Cuzco Capital Investment Management does not actively contact debtors. If you wish to speak with a team member to resolve this matter, you can reach one by dialing ************** or we can have someone reach out to you. Please provide us with the best contact details if you prefer that one of our team follow up with you. 

  Thank you. 

• Initial Complaint

  Date:12/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was informed of a lien on 11/30/23 that I had no recollection of at all. I have never been contacted via phone, mail, email nor never heard of a Cuzco Capital Investment Mgmt, LLC.. This is a 5 year old issue for a closed account, which I have never been contacted by in any way shape or form in any year. I called Mariner Finance and they said I have to call them, yet their number isn't valid. It has been a back and forth issue to get this handled for a car I no longer have.

  Business Response

  Date: 12/01/2023

  Kindly call our back-office Monday-Friday between the hours of 9AM-5PM EST, a team member will assist you with this matter. You can reach us by dialing **************.

  Thank you. 

• Initial Complaint

  Date:11/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a call today from United Law Firm (6 calls to be exact) being harassed stating that they have been trying to contact me repeatedly and also claimed to have showed up to my house to subpoena me for court. They called my mother as well and then sent me a text message stating they were at my house. They obviously were not at my house. When I called the number provided they told me that they were suing me on behalf of Ace Cash Express. When I called Ace they explained to me that my debt was bought out by Cuzco. I have never been contacted by mail, phone, etc by Cuzco to pay the debt. I cannot contact them either since I have attempted to call them and email them to ask about the debt. I am now under the assumption that Cuzco is working with United to access the debt.

  Business Response

  Date: 11/17/2023

  Please be advised that this account has been closed. 

• Initial Complaint

  Date:10/27/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Oct 16,2023 I was contacted by a ******************* who claims that he needed to make arrangements with my Wife or I to serve us papers on a 12 year old debt that he says belongs to my wife from a Company called Rapid Cash/Speedy Cash. Even after telling ************ that my wife and I never use these types of businesses and why contact us after 12 yrs. of any debt? although we can't get any reasonable answers from him he does tell us to call another company that has the information on this debt. I asked him if some other company has a debt due by us then why is he calling? Shouldn't they call? After 12 years they claim my wife owns money. Not true. We have NO PROOF OR ORIGINAL DOCUMNETS OF HER SIGNATURE ,NO PROOF THAT THE ORIGINAL COMPANY GAVE THEM WRITTEN PERMISSION TO APPROCH US FOR ANY DEBT. WE DON'T KNOW IF ANY PAYMENTS HAVE BEEN MADE ON THIS DEBT. basically its just a ONE SIDED story .I see many complaints on CUZCO CAPITAL INVESTMENT MANAGEMENT,LLC witch is privately owned under a limited liability company portraying to be some type of legal entity witch in my mind is against the law. I am sending this Company a certified letter along with 7 pages of Complaints against them from this BBB site. They need to legally provide the following documents to me with in ******************************* I won't put up with this anymore.

  Business Response

  Date: 10/30/2023

  Mr. ********,

  Based on your message, it is unclear which company made contact with you, but Cuzco Capital Investment Mangement does not directly call debtors. A member of our team can help with any inquiry and furthermore, if you believe the account to be fraudulent, we will be able to assist with closing the account. Our back office can be reached by dialing ************** 9AM-5PM EST Monday through Friday, please call our team so that we may verify details and resolve this matter for you. 

• Initial Complaint

  Date:07/31/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 27,2023 i keep getting calls and my family keeps getting calls from ************************* and Associates out from *************. they are threaten to contact me in person and serve me papers and i need to pay this amount asap. I contacted Speedy cash and they informed me they sold the loan to cuzco capital investments but i never received anything from them and they stated this is a debt from 2013 when i had identity theft. they state that i owe $1500 dollars which i never open an account.

  Business Response

  Date: 08/03/2023

  Please contact the back office of Cuzco Capital, one of our team members will assist with this matter. You can reach us M-F 9AM-5PM EST by dialing **************. 

  Thank you! 

• Initial Complaint

  Date:06/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was a valued customer at Ace for years without incident before my income decreased and I had trouble paying my loan. *** sold my loan and I was contacted on June 14, 2023 by a letter carrier stating she had a letter I had to sign for. She transferred me to a person at Cuzco and in my panic I hurried off the phone saying I was calling Ace I called Ace and was told my account was no longer with them and to contact the people who has it. I called back but theyre not answering. The letter carrier who contacted me isnt answering either I sent her a text and I sent Cuzco an email. I cant afford to pay them 4 times what I borrowed and ** hoping for another chance to pay my debt thats all; without being taken advantage of. Im a poor person, Im 65 years old with a 35 years old autistic child. We cant afford to pay hundreds and hundreds of dollars on top of what I already owe. Im about to cry. I hope they set up a payment plan that I can handle under conditions that will satisfy the company and me. I want to pay them I was going through something and I couldnt pay Ace at the time they sold my loan. I hope Cuzco call me back so I can get a payment plan without them taking me to court. I just need a another chance to pay but not too be ripped off by paying hundreds of dollars that could turn into a couple of thousands. You never know about these companies that have no empathy for the poor.

  Business Response

  Date: 06/16/2023

  Kindly call out back office so that a team member can verify your account and assist with the matter. 
  You can reach us by dialing ************** M-F 9AM-5PM EST

• Initial Complaint

  Date:06/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My brother received a call on 6/9/23 from a guy stating that I needed to contact them regarding a legal matter. I then called the number and they transferred me to a woman "that was handling the case". This woman said I needed to pay three times the amount I owed Speedy Cash. They threatened that the police would come to my house and serve me some papers. They also said I needed to make a payment that same day and start a payment plan. This just sounds like a scam to me. I then called Speedy cash and they provided me with the number to Cuzco. I called on 6/12/23 and it takes me straight to leave a voice message and so I left a message. I now called 6/13/23 and it says the mailbox is full. I have not received a call back. I believe I am being scammed and all I want is to pay what I owe. Not more than what I owe!!!

  Business Response

  Date: 06/16/2023

  Kindly call our back office to verify the validity of the account and the agents with which youve corresponded. You can reach our team by dialing ************** M-F 9AM-5PM EST

• Initial Complaint

  Date:05/26/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a payday loan with ace cash express. They sold the debt to a company who got my familys phone information and is leaving them threatening voicemails. I called ace who gave me the number of Cuzco capital the company they sold my debt to. I Tried calling multiple times with no response. I got another number of The processing center cuzco hired to harass me. They stated their business was call MUTUAL they would not give me their address to verify them but only insisted that Id have to pay three times the amount of money ************************** the option to pay over the phone with a card, which seemed unsecure for any type of personal payment information. I asked if they had somewhere to pay online, they responded no. I have had no contact from this Cuzco company at all. The only contact *** had in regards to any debt is the processing center mutual with the threats of being served and sued. They would not give me any contact information for the law office that was supposedly serving me or where the debt originated from. I feel as though I am being scammed

  Business Response

  Date: 05/26/2023

  Please get in touch with our *********** to confirm if we have your account on record. If we do, one of our team members will be available to help you. You can reach our team from Monday to Friday, 9AM to 5PM Eastern Standard Time, at **************.

   

  Customer Answer

  Date: 05/31/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  Again I have tried to call the number and there was no answer. I have never received any emails or communication via mail to give me a chance to respond to a DOCUMENTED form of comm. I did however receive a call from an UNKNOWN number leaving me a threatening voicemail about being sued again. The number given to call back is a processing center who refuses to give me any information other than the name mutual to confirm the validity of their business but was hired by Cuzco. I am supposed to have been notified via mail and then offered 30 days to respond in the *******************. I will try to call again tomorrow. As the processing center offers me no response other than making a payment over the phone which sounds like a scam. They are very rude when I am asking questions purely for clarification. The calling and harassment of family and threats to send people to my elderly parents house is taking a toll on my mental health as I have tried multiple times to reach out and there is no voicemail option. 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ******* *****
  
  
  
  
   
  

  Customer Answer

  Date: 05/31/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   

  I called the original debtor, who has told me they sold the debt to Cuzco Capital but I am unable to verify the validity of their establishment. Everytime I ask for a response from them I am sent to another company. The email provided is again from a different company-  ****************** & the number again rings and does not have a mailbox. 

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ******* *****
  
  
  
  
   
  

  Business Response

  Date: 06/01/2023

  The phone number and email provided to you in the prior response is that of Cuzco Capital's back office. Please feel free to contact our team so that we can verify whether Cuzco in fact has the account in question.