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Business Profile

Debt Buyers

Cuzco Capital Investment Management LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Debt Buyers.

Complaints

Customer Complaints Summary

  • 19 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/07/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was placed with the *********************** Purchaser 8/28/2017. In the last year I have paid the same debt and account number 4x without even realizing I did this. I paid one then filed the paperwork and so on and so forth. This company has now said they sold my account to R.O. C. at ************ to whom I never can reach and have left 2 messages already. This company Cuzco Capital needs to be held accountable for sending my debt to multiple places and those places collecting then not showing my debt resolved once I have these letters showing paid in full. The first company I paid and the second I cannot reach by phone and they are disconnected nor do they have any credible information online. This seems to be a scam to me.

    Business Response

    Date: 02/07/2023

    Please call our back office at ************* One of our team members will help to resolve this matter. 

  • Initial Complaint

    Date:11/21/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have an 8 year old debt that I cannot access for the life of me. Ace cash advance sent them my debt and they refuse to answer my calls or my emails. I'd like to pay it off.

    Business Response

    Date: 11/22/2022

    Please contact our back office at ************** 

    A team member will assist you with any inquiry you may have.

     

    Thank you!

    Customer Answer

    Date: 12/05/2022

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    I had an Ace cash debt that got sold to ***** capital and I cannot get ahold of them it's been 8 years and I just need to finish paying off the debt I don't know if it got paid or not


    Desired Outcome:
    Explanation of charges; Contact by the business



     

    Business Response

    Date: 12/07/2022

    Please call us at **************, one of our team members will assist you with your inquiry. 

  • Initial Complaint

    Date:11/16/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I just recieved a call(11/15/2022) from hc & associates telling me i was about to be taken to court for a debt from ace cash express from 2016. I called ace to see if this was valid, i was informed this debt was sold to cuzco capital. I called cuzco capital with 0 response. I have not recieved anything from them pertaining to paying this back or anything. I will not be scammed and as i see it this is a scam.

    Business Response

    Date: 11/22/2022

    Please be advised that your account was deactivated with our office approximately two years ago. Youre welcome to call out back office at ************** to speak with a team memeber for further details.

    Thank you! 

     

  • Initial Complaint

    Date:10/03/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have asked for this company to call me see real times because a collection account was sold to this company and they are not responding

    Business Response

    Date: 10/18/2022

    One of our team members attempted to follow up but was unable to reach *********************** 

    Please call our team at ************** for further assistance 

  • Initial Complaint

    Date:09/23/2022

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ace cash express sold my $150 past due amount to Cuzco Capital. Yesterday my family members received phone calls from ************* Services asking for my location and contact information. I was able to reach ************* Services this morning, and they informed me that they will be serving me papers on behalf of Ace Cash Express. They refused to provide an office address or company website to legitimize the company. They never left a single voicemail, not Have I ever received a letter from either ************* Services OR Cuzco Capital. This does not follow the law regarding debt collection. A legitimate company would send me a letter with repayment information, an email with repayment information, or leave a voicemail with repayment information. These companies have done none of the above, and instead harassed family members and threatened legal action without any prior communication or notification.

    Business Response

    Date: 09/24/2022

    Re: *********************************

    Please provide us with the original account number issued by the creditor so that one of our team members can locate your account and resolve this matter. You may call us at ************** or provide the necessary details over the BBB platform.  

Cuzco Capital Investment Management LLC is NOT a BBB Accredited Business.

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