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Business Profile

Pet Supplies

Westchester Puppies & Kittens, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pet Supplies.

Reviews

Customer Review Ratings

1.6/5 stars

Average of 15 Customer Reviews

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Review Details

  • Review fromJacqueline C

    Date: 02/13/2024

    1 star
    I placed a review a year ago about this place selling sick over priced puppies! The owner is a rude con artist and always has an excuse or rude comment when called out! Yet people are a glutton for punishment and are still purchasing from this moron, smdh
  • Review fromMaritza H

    Date: 08/22/2023

    5 stars
    I bought my maltese snowy great service owner was cool no issues got all my dogs paperwork and my toy maltese has been very healthy and just recently today brought him back to see the workers after a year and 3 months and again they were very friendly and happy to see snowy and will be buying my second p**** soon..
  • Review fromSandra F.

    Date: 03/01/2023

    1 star
    I bought a puppy in late January. After visiting the vet 8 days after the purchase, I learned that the puppy had ringworm. I followed the instructions that I was given (via text) to submit the vet documents which I did. I have yet to receive a reply to the email submitting the documents I was instructed to submit. In short, will you find an adorable pet, yes, but be prepared to pay a high vet bill, because the likelihood that this animal has worms and other ailments is highly likely. Do not expect to get any assistance after you leave the pet shop. An unbelievably blatant display of a poor business. Buyer beware.

    Westchester Puppies & Kittens, Inc.

    Date: 03/07/2023

    First off, how can I reply to an anonymous review? There is absolutely no information here validating this claim or even expressing who this is. There's no customer name, no date of purchase, no breed identified...they've literally provided zero information, and I'm not sure why the BBB would even allow such a post when this simply a baseless claim from an anonymous source. If there is even a minor health issue with a pet and a client emails that medical documentation to us, then the get responded to 100% of the time and the health warranty is ALWAYS honored. Which makes this even more of a suspicious post. BBB Beware.

    Sandra F.

    Date: 03/07/2023

    This is the response from the business:First off, how can I reply to an anonymous review? There is absolutely no information here validating this claim or even expressing who this is. There's no customer name, no date of purchase, no breed identified...they've literally provided zero information, and I'm not sure why the BBB would even allow such a post when this simply a baseless claim from an anonymous source. If there is even a minor health issue with a pet and a client emails that medical documentation to us, then the get responded to 100% of the time and the health warranty is ALWAYS honored. Which makes this even more of a suspicious post. BBB Beware.This is my comment:I am not seeking monetary compensation and therefore do not feel the need to engage. I sought out the help of the "business" all via text- incredibly impersonal and was given the runaround. I am warning future consumers that *** be here looking at reviews. This puppy mill will sell you a puppy with worms and claim that is normal and your puppy is very likely to be plagued with other illnesses. Just be aware.
  • Review fromJulich M.

    Date: 12/28/2022

    1 star
    I bought a kitten in September 2019 from this business for $2,700. The business committed to providing TICA paperwork a few months later to verify I had indeed purchased a pure bred Ragdoll. Time passed and I received no paperwork. I called multiple times but was unable to get in contact with the business, so I went to them physically to resolve the matter. Upon arrival, the staff was rude, condescending, and gave me the runaround. In just a few months, (so they claim) they moved my paperwork to another location and needed me to come back at another time to fulfill my request. The matter was never resolved.I've already accepted the loss, and not knowing my kittens breed for certain. I hope my experience serves as a ****** to others reading this.

    Westchester Puppies & Kittens, Inc.

    Date: 01/03/2023

    You purchased a kitten 4 years ago then you just walk into our facility and demand a copy of a paper that was mailed to you in 2019. What you would have to do is put in a formal request in writing and then a duplicate original will have to be ordered from the registry. This is an absurd complaint.

    Julich M.

    Date: 01/03/2023

    "You purchased a kitten 4 years ago then you just walk into our facility and demand a copy of a paper that was mailed to you in 2019. What you would have to do is put in a formal request in writing and then a duplicate original will have to be ordered from the registry. This is an absurd complaint."In case I wasn't clear, I physically went to the business to ask for TICA paperwork the same calendar year I purchased my kittenlate 2019 approximately 60 days after the purchase. Not to mention this was after multiple failed attempts to reach the business over the phone. Again, I never received TICA paperwork verifying breed. When I visited your business, essentially, I got the runaround; my paperwork "had been moved" to another facility making it "difficult" to retrieve.Any business that values its customers would have followed up with my request. I'd be more than happy to provide any information needed to receive the original TICA paperwork.
  • Review fromJarileen C

    Date: 08/13/2022

    1 star
    I purchased my puppy April 17, 2021- he was 4 months old. My dog was diagnosed with epilepsy at a year old. When I reached out to the owner of Westchester Puppies and Kittens to find out about the litter and familial history I would get ignored. After many failed attempts to get a hold of the owner, I pretended I was going to purchase a puppy so I reached out and sure enough I got a response back within minutes!!! I immediately responded telling her, great now that I have your attention I want to talk about my dog who was epileptic, again I got ignored. I had to drive ********************************************************** person since she would ignored my text. The owner was not there but an employer took my message and passed it along to the owner. 15 minutes after leaving the shop I get a message from the owner asking did you ask to see the messages I quickly realized she meant to text the employee but by mistake texted me. I told her I showed her employee the ignored messages. She then texted me back asking for proof of my messages getting ignored- so of course I send a screenshot. She then claimed since I didnt state my name I was ignored in the past. She asked for the vet to email my dogs medical record proving he was diagnosed with epilepsy. Its been 2 days since she received the vets medical records and she again continues to ignored me and has not reached back out regarding the medical records. This company only cares about selling animals, not about the well being of animals!!!!! The owner is rude, unprofessional and a cruel person! Shes selling dogs from breeders not knowing their health history and when costumers try to bring it to her attention she ignores them because money is more important to her!!!! DO NOT BUY FROM THIS STORE!!!

    Westchester Puppies & Kittens, Inc.

    Date: 01/03/2023

    If you have any medical issues with a pet then you would know to have your veterinarian email the full medical records and formal diagnosis to ******************************************************* It says this on every single piece of literature that we provide to you when you purchase a pet. If you instead just send random text messages not telling anybody what your name is, then you will get nowhere.

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