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Business Profile

Accountant

Accountantsworld

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Accountant.

Complaints

This profile includes complaints for Accountantsworld's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/19/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I've used accountantsworld's payroll relief since 2012, like all the reviews and complaints out there pointing out, software is OK as long as you can DIY and self-support, but support service is really bad if you ever need it and it's getting worse. If you're lucky enough to even reach a support by phone, most likely you'll reach a support who is not trained to listen to customers and is not more familiar with the software than you're as a user. I'm paying $500+ per month for using the software plus support services, but I'm not getting meaningful support. I have pending support issues that need resolutions ASAP, it seems there's no way to get meaningful support by contacting payroll relief, so I'm trying BBB to hopefully reach higher ranking support or support manager to resolve the issues I have. The issues were already submitted as ticket twice and emailed but haven't received any response. I called the support phone line and reached a female support who would not listen to the issues or remote in to see the issues herself, when I insisted for her to listen, she hung up because I wasn't soft spoken enough. So as a payroll relief's customer, you have to be tough to endure the bad services, but their support is sensitive people with feelings while customers "are just $ signs without feelings". If I call the support phone line again, either no answer or the same female support, it seems I'm at the dead end with my issues hanging, otherwise I would not bother to spend time posting here publicly.

    • Initial Complaint

      Date:10/21/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been a customer of ***************** for many years. I am happy with the products. I am unhappy with the service. They host my Website and they will not answer the phone so I can make changes to the Website. They say to open my website and then they will allow me to make changes. I cannot open my website since my ID and password no longer work. They want me to send an email service request and they will send me the password. My problem is that the email they have on my account was changed several years ago due to hacking. They will only send me information to that email. Therefore I never get it. They are real good at billing me over $500 per year for hosting the website. I have tried to cancel the service, which I would like to keep, but I do not get any response to my phone calls. I just called the number on this page and it goes to a message that says to send my request to them by email.

      Customer Answer

      Date: 11/15/2022

      Better Business Bureau:

      At this time, I have not been contacted by Accountantsworld regarding complaint ID ********.  They continue to bill me but will not allow me to make any changes to the Web Site including updating my contact information.

      Sincerely,

      ***************************

    Accountantsworld is NOT a BBB Accredited Business.

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