Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/13/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for our rescue squad on 7/5/2025 and entered 7/23/25 as the day I needed the items. The screenshot attached indicated the items would be shipped within 4 business days, and delivered with 5-7 business days after, so the items would arrive on time. Today, I logged in to check the status since we had lots of issues with Positive Promotions last year, only to see the new delivery date was 8/2/25. Needless to say, this is not acceptable for a $590 order. I called the company and asked to speak with a supervisor since the agent was no help at all. I have been on hold waiting for a supervisor for 30 minutes now and just got disconnected. This is the second time we have experienced a lack of transparency and false information about delivery timeline and item availability. Additionally, why ask for a date when it gets changed by the company without communicating with the customer to verify that is acceptable.

  Business Response

  Date: 07/16/2025

  Issue has been resolved through emails as I have called twice.  Customer will receive items on time as we substituted one item as an upgrade (crayons).

• Initial Complaint

  Date:09/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 14, 2023, we purchased two school uniform items from Positive Promotions from their online store that is cobranded with our daughter's school. We used their sizing instructions and measurements in placing the order. The order was place from ************************************************************************************************************************************ We purchased 1 Harmony ****** 7" Lined Tricot Mesh Shorts Navy / Large for $10.07 and 1 ********************** Adult Strike Jersey Navy / Graphite / Medium for $12.93 The total purchase price was $31.99. Order # harm-**** Each item is a size too large, even though we followed their sizing instructions in conjunction with our daughter's measurements. When we contacted their customer service department to exchange these items for the same items, but one size smaller for each, ******************************* Sales Assistant/Harmony Store Support responded as follows:"Hello! Thank you for reaching out.? I am sorry to hear of this issue with your order.? Unfortunately, all sales are final on this webstore. We are unable to process any refunds, returns, or exchanges. Please see our policy below.Returns and Exchange Policy All sales are final. Please note: all ******************** purchases are considered final sale. Items purchased are non-refundable and non-returnable. When ordering apparel, be sure to refer to size charts provided for each item. Between sizes? We recommend ordering the next size up. Our goal has always been to make sure that every customer is completely satisfied. We understand how frustrating a damaged or defective item can be. If receive an item that is damaged in transit or defective due to materials or craftsmanship, we're here to help! Email our **************** Specialists at ********************************************* only wanted to exchange for a smaller size. We followed their instructions,

  Business Response

  Date: 09/22/2023

  We contacted the customer directly and we are replacing the ******* items as a courtesy. See my correspondence below. Thank you. ****** 

  Hello *** and *******,
  

  I apologize that the Harmony ******* items did not fit. As a courtesy, I will replace them for you. I understand that we should replace each as follows:
  ****-6L        ******* ADULT SPRNT SHORT          replace large with size medium
  HARS-2M      ******* PS ADULT JERSEY                 replace medium with size small 
  
  You can expect delivery in 1 week. Please confirm and let me know if you have any questions.
  Thank you very much.
  *************************
  Customer Service Manager
  **********************
  ** ****************
  ******************************
  ***********************
  

• Initial Complaint

  Date:08/01/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***************************
  
  
  
   
  
  

  Business Response

  Date: 08/01/2023

  Hello BBB,

  I found a billing glitch on this order / account in our system. I apologize for this. I am having the account corrected and $19.90 refunded back to our customer's credit card. 

  Please let me know if you have any questions. 
  Thank you very much.
  *************************
  Customer Service Manager
  **********************
  ** ****************
  ******************************
  ***********************

• Initial Complaint

  Date:05/15/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *************************
  
  
  
   
  
  

  Business Response

  Date: 05/16/2023

  Spoke to Customer (*****) she was missing the coloring books to item# VP-****, customer call in on this issue and was given the credit back on the missing and as well as partial on the shipping. customer was satisfied with the outcome.

• Initial Complaint

  Date:05/12/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:
  
  The response to complaint ID ******** from the business is riddled with incorrect information, either because it continued to misunderstand my issue or to make itself look better in this situation. I explained multiple times a discount was never given when the product was in the cart or after shipping was added despite its website accepting the code. No money was ever taken off the price during the transaction.  
  
  The business response said it honored the price in the cart down to the ***** and this still didnt satisfy the customer. Thats because it was the full price without any discount applied.
  
  After filing this complaint, the company contacted me to offer a 15% discount. This is the original discount I should have received when I ordered, not an additional 15% the company claimed in its response. It's a shame it had to be escalated to this level for the business to honor the discount code its website accepted.
  
  Because I finally received the discount originally advertised to me, this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *****************he company disputes this was a valid code from it, despite its website accepting it. I went through the process expecting the 15% discount and was never given it. If I would have known the discount would not have been applied, despite the website accepting it, I would have went with another company. I can't return my items because they were custom made. The company will not refund the 15% difference.To note: I have screen grab evidence of the coupon ad, the website accepting the discount code and the price not having the 15% off. The charge was $580.43.

  Business Response

  Date: 05/16/2023

  We spoke with the customer on the 10th and he brought up this complaint to **.  We found out that his screen shots were from just the cart, before the shipping got added to the order.  That was the reason why his order total was more than what his cart showed.  We honored the pricing in the cart down to the ***** and this still didn't satisfy the customer.  We recently decided to add an additional 15% off on top of the discounts that the customer already received.

• Initial Complaint

  Date:02/14/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:
  
  At this time, my complaint, ID ******** regarding Positive Promotions has been resolved.
  

  (By clicking "OK", your complaint will be closed as Resolved.)

  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:10/17/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 22 matching t-shirts for my department online from Positive Promotions on 9/30/22. I received 8 shirts. An additional 6 shirts that I received were sent with the wrong print. When so called to inquire they said the 2XL was out of stock so they sent a substitute. This was never approved by myself. The remaining 8 shirts I never received. They were supposed to ship on or about 10/6/22 and never did. I have spent over 2 hours on the phone attempting to get some type of resolution. I have been put on hold, treated rudely, and hung up on twice. I have also emailed several times and literally begged to speak with a manager and none have returned my pleas for assistance. As of now I have disputed the charges on my credit card as FRAUD as they took my money and did not send me what I ordered and will not get on the phone to help me. They delivered only 1/3 of what I ordered. They substituted another portion of the order without my knowledge or permission and did not deliver the remaining third, which is simply stealing.

  Business Response

  Date: 11/01/2022

  Hello ******,

  I am writing to follow up our conversation today. Again, I apologize about your order and for any frustration you experienced. I understand that you wanted all the tee shirts in a matching design for Rehab. Unfortunately, some of the sizes ran out of stock in that design. In a case like that, we do offer to substitute another design in the sizes you need in order to complete your order. I know this is not what you wanted to happen. The credit card has been refunded in full. And I remain available should I be able to assist further or answer any questions. Thank you very much. 

  best regards,
  *************************
  Customer Service Manager
  **********************
  ** ****************
  ********** ** *****
  ***********************
  

• Initial Complaint

  Date:08/19/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:
  
  The business has refunded the portion of the order they were unable to fulfill and I was refunded for those items, in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***************************
  
  
  
   
  
  us emails on 8/18, when she just call if she needed to talk to me in person, they are not able to fulfill the order and still want to charge me. I've ordered thousands of dollars from this company in the past and never dealt with this before. I want a full refund and never want to deal with this company again.