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Business Profile

Online Retailer

FragranceX.com, Inc.

Reviews

Customer Review Ratings

3.34/5 stars

Average of 80 Customer Reviews

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Review Details

  • Review fromShelley O

    Date: 06/21/2025

    5 stars
    Fragrancex is always fantastic. Always good prices, always on time, always great product!
  • Review fromJeff E

    Date: 06/16/2025

    5 stars
    the product is exact what i ordered,, delivered in about a week.I am very happy with the order
  • Review fromLeonard F

    Date: 06/16/2025

    5 stars
    Everything was Excellent excellent excellent !On delivery quality and value
  • Review fromSharon C

    Date: 06/05/2025

    2 stars
    I was excited to be able to order a hard-to-find fragrance. Only after waiting days to receive my perfume I was informed that my fragrance was unavailable, and there was no date when it might be stocked again. I feel that info should have been made known at the time I placed my order, so I could look elsewhere.
  • Review fromStacey N

    Date: 06/04/2025

    3 stars
    I had to chase my delivery I had to wait an unreasonable amount of time to find out its a cheap fake its not the same and doesn't last this is an imposter!
  • Review fromTonya D

    Date: 06/03/2025

    1 star
    Very disappointed in this business, I have placed orders with them over the years and recently received a damage item and they would not even refund and or replace the damage merchandise. I will no longer be supporting and or purchasing anything from this company.
  • Review fromCarrie C

    Date: 05/18/2025

    5 stars
    Never a problem with placing or receiving order. Orders always correct. Prices can't be beat!! Forever customer.
  • Review fromBelle k

    Date: 05/03/2025

    5 stars
    Order arrived with everything intact. Prices are competitive and products seem to be the real thing..
  • Review fromEdna B

    Date: 05/02/2025

    3 stars
    Placed order received something totally wrong. Sent email to customer service, response from company assigning a ticket number. Was told within a few days someone was going to contact me. No one contacted me . Wanted a refund & to return wrong order. Very disappointed
  • Review fromDavid W

    Date: 05/02/2025

    5 stars
    Great company with a great discount on name brand fragrance love this company

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