Complaints

This profile includes complaints for Perfume.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Perfume.com

  5 Plant Avenue Hauppauge, NY 11788-3817

• 

  Perfume.com

  4909 5th St Long Island City, NY 11101

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for the monthly subscription on the terms "Choose which fragrances you want to get and build your queue or our perfume experts will select best selling fragrances for you." I did just that. I selected enough to fill the entire queue with no need for an expert to select for me. I was notified by email that my package sent would contain something totally not on the list that I did not order would have ordered. Contacted customer service for them to inform me that what I selected was out of stock. So instead of sending another one I would be interested in our of the 12 I chose they selected what they wanted which was probably something cheaper no doubt. If you do not plan to follow a customers list then why make one? And if it isn't in stock could the customer not be informed and be able to choose something else. I would understand if it was just a monthly random selection by your experts but clearly in the above line I quoted on your website the customer has the opportunity to choose. Now I have paid for something I'm positive I do not want. Also the generic responses from customer service are not helpful they seem rather condescending. I even offered to ship it back to get something on my list. After no resolution other than the generic responses I chose to cancel my subscription. It appeared to me that the company would rather that happen than to find a way to fix the problem. This was very disappointing and I looked forward to paying their ***** a month for something that I wanted and it be a simple process but why am I paying for a surprise I don't want. I chose this company because of the ability to make the list and believed it was superior to some of these other subscription companies that don't offer a queue. It's very misleading and like I said there were plenty more saved they could have sent.

  Customer Answer

  Date: 06/30/2025

  Better Business Bureau:
  
  
  
  At this time, I have not been contacted by Perfume.com regarding complaint ID *********
  
  
  
  Sincerely,
  
  
  
  ******** ****
  

  Business Response

  Date: 07/01/2025

  Hello *********
  
  Thank you for your feedback. We're sorry you received a fragrance not on your selected list. While our subscription does allow customers to build a queue, occasionally items become unavailable at the time of shipment. In such cases, a bestseller is automatically substituted to avoid delays, but we understand this was frustrating—especially since you had other options in your queue.
  
  We appreciate your support and regret that this led to your cancellation. We’d love the opportunity to make things right if you decide to sign up again.
  
  Your feedback is valuable and will help us improve our service moving forward.
  

• Initial Complaint

  Date:12/19/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered perfume order number ******** to be delivered to my daughters address which are apartments. She never received the package so we called to inquire. I was sent on a scavenger **** to provide extensive tracking information. I have spent hours on the phone with this company and ****. I provided everything that was requested via numerous emails. I disputed the charge with my bank but closed that due to the company stating they would not assist me if I was disputing with the bank. I have been hung up on and refused when I requested a supervisor several times. One *** on yesterday would not give me his name and their whole customer service base appears to be out for the country. It was determined by the post office that either the postman delivered the package to an incorrect mailbox or he left it outside and someone took it. The **** also said it could have been marked delivered but taken back to post office and no one looked thoroughly when we went there to inquire. No one could verify if the package was placed in a mailbox or in front of a door. Insurance was not offered to us as an option and the merchant doesnt insure the item so I am out ******. I requested a ***lacement sent to my house versus my daughters apartment building or a refund. The *** told me they would no longer considering helping me because at one point I disputed it with the bank and they were upset about that so said now they will not be helping me at all although I proved there was no chargeback done or requested further. This company is so unofficial and fraudulent. I will continue to make complaints and try to get assistance. This was not my fault and we did not receive the package.

• Initial Complaint

  Date:11/07/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order perfume and used gPay. Perfume.com's site changed the delivery address from what was verified prior to payment method being entered. Product was sent to an address that does not exist. Perfume.com refuses to refund or replace shipment of $45.58 after years of being a customer. This is my 1st issue with them and they refuse to make right. They can see past orders going to correct address, and explained to me that their system allows **** to alter shipping address, but refuses to remedy. Very dissapointed.

  Business Response

  Date: 11/14/2024

  Hello **********

  Thank you for reaching out to us and for being a loyal customer over the years. We sincerely regret hearing about your recent experience.
  
  Regarding the issue with your delivery address, wed like to clarify that ****** Pay, as one of the secure payment methods we accept, typically uses the address stored in your ****** Pay account. During the transaction, it appears that the address defaulted to what is saved within your ****** Pay account. We did not alter the address, and we understand how this situation might be frustrating.  
  
  While we strive to ensure a seamless experience, we, unfortunately, cannot take responsibility for misdelivered shipments due to an incorrect shipping address entered during checkout.  
  
  We genuinely appreciate your understanding, and we hope to continue serving you in the future without any issues. If you have any further questions or if there is anything else we can assist you with, please let us know.  
  

• Initial Complaint

  Date:05/14/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased two bottles of perfume that were supposed to be delivered to a cluster mailbox I have not received and the company is saying I need to track items myself. Thats not my job

  Business Response

  Date: 05/14/2024

  Hello *****, thank you for contacting Perfume.com!
  
  On the email sent from us today morning, you were advised that your order ******** for $503.93 was cancelled due to the an item being out of stock, we apologize for this.

  The amount was already refunded to your After Pay account. Kindly verify this from your end.
  
  Please don't hesitate to reach out back to us if you have any further questions or concerns.

• Initial Complaint

  Date:04/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is what I received in the picture instead Of the items that I ordered and these only come to $24. My order was $459.01. They said they will not refund my money because I do not have a packing slip. It is not my fault that they did not have a packing slip in their whoever packed it obviously didn't put it in there. They asked for a picture, I sent it. They asked for a picture of the box , i sent that.and because I don't have a packing slip they won't refund my money. Thats out of my control. I keep asking for a return slip to send these back so I can get my refund and they refuse. Worst company ever. I was sapossed to get Prada Candy 2.7 oz, Hypnotic poison 1.7 oz, Alien Goddess 3 oz and Alien 3 oz. And I get cheap body spray. Smells good but are you kidding me. There only like $6 a bottle. Please please help me get my refund. They can have there body spray back. And again they're saying it's all because I don't have a packing slip. I am sorry, but I can't control what they put in the box and what they don't put in the box.That's not my fault.I would like my refund.I did everything that they asked. Thank you so much. I do not want the items anymore as I will never order from them again. Nor will I recommend them to anyone.

  Business Response

  Date: 04/19/2024

  Dear *********,

  Thank you for bringing your concerns to our attention through your Better Business Bureau complaint. We sincerely apologize for any inconvenience you have experienced regarding your order.

  Upon a thorough review of your case, including shipping details and package weight, we wish to explain our findings and subsequent decision. The package dispatched from our warehouse was recorded at a shipping weight of 2.85 pounds. According to the items listed in your order, the total weight aligns with the assortment of products that should have been included.

  The items you reported as received are four bottles of 8oz Body Fantasies, with each bottle weighing approximately 8.5 ounces. The combined weight of these items, including the weight of the box, totals approximately 2.3 pounds. This discrepancy suggests that the content you received differs from what our records indicate was shipped from our facility. Additionally, we have inspected the shipping process and found no evidence of tampering with the package during transit. Given this information and the lack of external interference, our records suggest that the correct items were dispatched from our warehouse.

  We understand the situation is frustrating, and we strive to ensure customer satisfaction. However, based on the evidence from our shipping and handling logs, we are unable to issue a refund for this claim.

   

  Please feel free to reach out to us if you have further information that could assist us in this matter, or if there are other ways we may support you. Your satisfaction and trust in our service are very important, and we remain committed to addressing your concerns thoroughly and professionally.

  Thank you for your understanding and cooperation.

  Customer Answer

  Date: 04/19/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   I never received items that I ordered.I received body spray. And how do you know that the box was not tampered with?Yes it looked like it was retaped. Picture I sent you of the boxe I had already tore it down to put into recycling. I wouldn't have if I would have known I needed a picture so how do you know it wasn't tampered with. I want a refund for the items.I did not receive. 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ****/*****************************
  
  
  
  
   
  

  Business Response

  Date: 04/22/2024

  Hello *********,

  The images provided to us do not show indication of the package being ******** with. Additionally, as previously advised, the weight of the items received does not match ours or ***** weight records for this package.

  Given these factors, we regret to inform you that we are unable to issue a refund at this time.

  In case you have additional questions, please do not hesitate to contact us.

   

  Customer Answer

  Date: 04/28/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:  
  There liars. I want my refund they send me body sprays not my perfume,
  
  ****/*****************************
  
  
  
  
   
  

• Initial Complaint

  Date:04/02/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I want to address a recent dispute over a purchase made from Perfume.com intended as an Easter gift. I made the purchase on 3/21/2024, and at the time, my credit card flagged the merchant Perfume.com uses, which in hindsight was concerning. The order number for this transaction was ********. After receiving the item, it was clear that it was not what I had ordered. I promptly reached out to Perfume.com via email and phone to resolve the issue. I provided additional visual evidence as requested, confirming the discrepancy between the ordered and received items. Despite my cooperation, the vendor's response was unsatisfactory. After waiting for a resolution without progress, I initiated a credit card dispute to mitigate my financial loss. Despite continued requests for updates, Perfume.com maintained their position, refusing to acknowledge the evidence provided. Instead, they directed me to engage with the carrier, absolving themselves of responsibility.This experience has caused significant distress and financial loss, totaling approximately $298.02. A review of online forums reveals that other consumers have faced similar challenges with Perfume.com. My attempts to address this issue with the vendor have been met with skepticism and dismissal, indicating a lack of concern for consumer satisfaction.In conclusion, I believe Perfume.com's actions constitute a breach of contractual obligations and ethical standards. I urge appropriate action to rectify the situation and caution others to approach transactions with Perfume.com cautiously.

  Business Response

  Date: 04/03/2024

  Hello *****,
  

  I am very sorry for this inconvenience, and I completely understand your concern. 

  From our side, we can confirm that records indicate that the box shipped from our warehouse with a total weight of 1.70lbs, consistent with including the item purchased, full.

  In any case, rest assured that we will be cooperating with your financial institution to resolve this matter.

  In case you have additional questions, please do not hesitate to contact us.

  Customer Answer

  Date: 04/03/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I must express the gravity of the circumstances at hand. It is evident from the correspondence provided that Perfume.com persistently disavows any responsibility regarding the present situation. Upon purchasing the item in question, diligent efforts were undertaken to address the issue with the vendor. Regrettably, the response received promptly directed attention to the shipping entity, absolving Perfume.com of liability.

  Documentation illustrating the weight of the package and its contents has been duly furnished to Perfume.com. Furthermore, legal recourse has been initiated through the filing of a claim in the appropriate judicial forum, with the court having indicated its forthcoming dispatch. Despite the provision of comprehensive evidence and repeated engagements, Perfume.com has maintained its stance, redirecting accountability towards the shipping intermediary,while insisting that the items were indeed enclosed.

  It is imperative to underscore that this predicament extends beyond this incident, as similar grievances have been reported by others in relation to Perfume.com. To this end, a formal complaint has been lodged with the ************************* Correspondence outlining these developments has also been transmitted to my credit card company, signifying proactive collaboration with your esteemed institution towards a resolution.
  

  In summation, I assure you of my unwavering cooperation in addressing this matter through all available legal avenues.

  
  *************************
  
  
  
  
   
  

• Initial Complaint

  Date:03/04/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up on ******** to receive a perfume for $14.95 a month. I signed up for myself and three others as gifts however all of them were to be shipped to my address and I never received anything and cannot understand the person when I call however I do know she asked for my credit card information to apply the refund but now I am very skeptical as to what I should do

  Business Response

  Date: 03/04/2024

  Dear ********,
  
  We appreciate you for sharing your feedback with us. Your message is valued.
  
  After reviewing the information, we confirmed that there are no existing records of an order associated with your name, email, or physical address. We recommend double-checking the provided information on your end. If you possess an order number, kindly share it with us for further verification of the order details.

   Looking forward to hearing from you.

• Initial Complaint

  Date:03/01/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 2 travel bottles of burberry body and received to broken bottles with something scribbled on it. I have no idea what is in those bottles. I ordered the travel perfume 2/23/24 and they arrived 2/29/24 broken and missing a top. I reached out to perfume.com and was told they would send me an email of instructions on how to send the merchandise back. They have not responded to my email request for instructions pertaining to my refund.

  Business Response

  Date: 03/01/2024

  Hello *****,
  
  Thank you for taking the time to share your thoughts. We genuinely appreciate your feedback and regret the dissatisfaction with your product.

  Kindly note that a Return Label was sent to you this morning at 2:01AM EST. Please follow the steps on the label to return the items to us.

  After we receive the return, a full refund will be processed to the original payment method used on this order.

  We hope this information proves helpful. Wishing you a wonderful day!

• Initial Complaint

  Date:12/15/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Residing overseas, I placed an order for two cologne bottles intended as gifts for a holiday party. The package arrived a day in advance, and upon initial inspection, the exterior of the box appeared undamaged, giving me confidence in the contents. However, as I lifted the box, an overpowering cologne scent immediately raised concerns.Upon opening the box, my dismay deepened. Despite both cologne bottles being seemingly sealed and in good condition, one had leaked. This wasn't a result of shipping mishandling; rather, it pointed to a flaw in Perfume.com's item selection and packing process. An unsealed, leaking bottle had been chosen and packed, causing the inner portion of the box, packing paper, and plastic wrap to be saturated with cologne. The leaked fragrance had even permeated the second bottle, affecting its packaging and scent.Upon notifying Perfume.com of this issue, their response, seemingly automated, expressed apologies for the "inconvenience." Despite engaging with them over the next two days, their proposed resolution was a mere 30% credit, despite approximately 30% of one cologne bottle having leaked out.Remaining composed but resolute, I communicated a deadline for either a full refund or coverage of return shipping costs. Their refusal to comply, insisting I bear the return shipping expense from overseas, was impractical and costly. In my repeated attempts to convey the urgency, it became apparent that Perfume.com was playing games.When the deadline passed without a satisfactory resolution, I fulfilled my earlier promise by contacting my credit card company. After narrating the entire ordeal, they promptly initiated a chargeback to Perfume.com for the entire purchase amount.In addition to this, I informed Perfume.com of my intention to share my experience and its outcome on the Better Business Bureau (BBB) platform. However, their apparent indifference suggested a lack of concern for customer feedback or reputation management.

  Business Response

  Date: 12/17/2023

  Dear ****,

  We sincerely apologize for the inconvenience you've experienced with your recent order from Perfume.com. We understand the frustration caused by the leaking cologne bottle, and we regret any disappointment this may have caused.

  We appreciate your efforts in communicating the issue with us, and we acknowledge the steps you've taken, including initiating a chargeback with your credit card company. We want to inform you that, given the initiation of the chargeback, the resolution process will now be handled between the involved financial institutions.
  While we regret that we couldn't address your concerns to your satisfaction during our direct communication, we assure you that we will fully cooperate with the banks to facilitate the resolution process.

  Your feedback is invaluable to us, and we are committed to reviewing our processes to prevent similar incidents in the future. If you have any further questions or concerns, please feel free to reach out to us.

  Once again, we apologize for any inconvenience caused, and we appreciate your understanding as we work to resolve this matter through the appropriate channels.

  Customer Answer

  Date: 12/27/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID# ********* and have determined that my complaint has NOT been resolved because: 

   This makes it appear as though Perfume.com actually performed a good-faith action to resolve the multiple issues concerning my order; when, in fact, they simply sat back, did nothing (short of telling me in what appeared to be a form-letter that seemingly did nothing to address the specifics of my email to them, including how valued I am, how sorry they are for the inconvenience, and a ridiculous offer of either a 30% refund, or a full refund after return of the items - which would be costly as I live overseas and Perfume.com refused to pay for the return, but couldn't happen, anyway, because cologne was leaking out of at least 1 of the bottles, so I believe that no shipper would accept the items for return) waited for my credit card company to contact them regarding the chargeback because of the issues with the order. As such, in my opinion, this needs to be treated as a problem NOT resolved by Perfume.com, as I've seen in so many other cases re. Perfume.com on the BBB site, so that others will see that this is seems to be standard operating procedure of the company.The attached pictures were also sent to Perfume.com.

  As I first wrote to Perfume.com on Tue, 12/12/2023, including the 3 pictures, above:

  ...

  Sorry,
  but I’ve experienced problems with Order #: ********* as follows:
  Though
  the box itself was in excellent condition (so the shipping and delivery
  companies did nothing wrong), the box itself smelled like cologne – a bad
  sign.
  When
  I opened the box, the smell was more intense, and the inside of the box
  was wet.
  I
  first pulled out the Polo box:
  I
  found it to be wet on the outside, and smelling like Canoe
  I
  unwrapped it, and the Polo box, itself, ALSO smelled like Canoe
  I
  then pulled out the Canoe box, and it was very wet (through the outer
  plastic wrap).
  I
  then pulled out the Canoe bottle, and found that:
  The
  cardboard box containing the Canoe bottle was soaking wet
  The
  Canoe bottle itself was only about 2/3 full
  
  While
  the order arrived last night, just in time for these colognes to be given as
  presents during a holiday party that I’m holding, today, given the problems
  stated above (and supported by relevant pictures,, including the discoloration
  of the inner wrapping paper, the wetness between the Canoe box and the plastic
  wrap, the bleeding of letters on the outer side of the Canoe box, the quantity
  of Canoe cologne, etc., attached):
  I
  can no longer give these as presents.
  I
  now need to go our and spend time on purchasing other presents, to replace
  the defective merchandise that I received.
  
  I know
  that this was not intentional on your part, but I’m now suck – both present and
  money wise.
  
  Therefore
  I’m giving you the opportunity to make this right.
  
  I’ll
  give you till 5:00 PM ET tomorrow (Wednesday) to issue me a full refund back on
  my AmEx card for this purchase, including shipping, tax, etc., for a total of
  US $128.93, and if you’d like to include a wonderful credit to my Perfume.Com
  account, that would be great!

  ...

  That's pretty much it.

  In my opinion, there was no real action on the part of Perfume.com to resolve this issue, and they, themselves, did not resolve this issue, so this problem report should not be listed a "Perfume.com resolved his issue", and Perfume.com should not be given "credit" for the problems/issues.

  
  
  
  **** *
  
  
  
  
  
  
  
  
  
   
  

• Initial Complaint

  Date:11/28/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased some items and was debited after making payments. Then someone sent an email, requesting for otp. I suspected a foul play and refused to send it. It was purchased over a week ago and no response, but cancelation.

  Business Response

  Date: 11/29/2023

  Dear **********

  Thank you for reaching out to Perfume.com. We sincerely apologize for any inconvenience you've experienced with your recent order.

  Upon reviewing your concern, we regret to inform you that we encountered challenges in verifying the billing details associated with your order. As a result, we were unable to proceed with the transaction, and your order has been canceled. Please be assured that your card has not been charged.

  It's important to note that when your order was initially placed, an authorization was initiated on your card. The amount you are currently seeing on your account is a pending authorization, not an actual charge.

  We recommend reaching out to your financial institution to inquire about the typical timeframe for such authorizations to clear. Depending on your bank, these authorizations can be removed from your account within one to ten business days.

  Once again, we apologize for any inconvenience this may have caused, and we appreciate your understanding. If you have any further questions or require assistance, please feel free to contact our customer service team.

   

  Customer Answer

  Date: 11/30/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

   

  775940 is requested OTP for the transaction, kindly process delivery and intimate me on any issues encountered.
  
  Sincerely,
  
  *********************************