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Business Profile

Vitamins and Supplements

New Vitality

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vitamins and Supplements.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/20/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    -Ordered prostate supplements. My credit card charged on 2/23/2024. No product received by 3/6. Called New Vitality on 3/6, says they never shipped, problem on their end. Got email on 3/7 with tracking link. Tracking link says shipping label created on 3/14. Product never sent or held by their 3rd party shipper. **** says on 3/14 still waiting for package from shipper. No further updates.-Called New Vitality on 3/19. after 25 minutes on hold, finally connected with customer service. After I started speaking, they hung up on me. Called right back and was on hold for 60 minutes with no one picking up.-Seen other similar reviews/complaints about New Vitality and First Mile.

    Customer Answer

    Date: 03/21/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved. We have mutually chosen to no longer do business. My 3 month reorder subscription has been cancelled. I agree that this is a vendor that I no longer choose to buy supplements from.

    Sincerely,

    ***************



     

  • Initial Complaint

    Date:08/08/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an online order for a New Vitality product called "Super Beta Prostate" on July 26th, 2023. I received two email confirmations for this order and my bank was charged the total amount of $142.09 for it. Unfortunately, the product was never shipped and when I call the myriad phone numbers associated with this company, I get messages that the number is no longer in service. Upon emailing some of the different emails associated, they wrote back once requesting more information. I sent an abundant amount of information back including order #'s and bank statements showing the charge only never to hear from them again. If I'm out the $142.09, so be it! I just needed to file a complaint. This is a horrible business that has absolutely no concern for customers who've experienced this problem. A simple reply would be great! Or even; sorry for the trouble, we'll get the product right out to you as soon as possible. But nothing!

    Customer Answer

    Date: 08/15/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ***********************



     

New Vitality is NOT a BBB Accredited Business.

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