Reviews

Review Details

• Review fromMichael N

  Date: 05/05/2025

  1 star

  Michael N

  Date: 05/05/2025

  Ive lost $100 of dollars cause every time I do laundry either a washing machine wont operate correctly, clothes come out soaking wet and when you go to dry the clothes the dryers most of the time leave your clothes soaking wet like they were never dried . Trying to get a refund is like pulling teeth . Not long ago new washers and dryers were put in at my complex and in less than 5 months they work as horrible as the old ones did . You would never know the difference . I feel like they are thiefs and are stealing money without refunding customers for their wrong doing .

  Hercules

  Date: 05/06/2025

  Hercules provides refunds at the time that a service call is placed. We would be happy to look into Mr. ******** service/refunds however we would need a laundry room address to assist.

• Review fromMartha A

  Date: 01/30/2025

  1 star

  Martha A

  Date: 01/30/2025

  They are terrible. New age con artist. They steal money from the customers without any refunds. Machines are always broken down.These people are the worst. And I will expose them to all outlets.

  Hercules

  Date: 01/31/2025

  Ms ******** has been provided refunds as requested. As recently as yesterday. A field supervisor is scheduled to look at machines next week.

• Review fromNikita P

  Date: 01/03/2025

  1 star

  Nikita P

  Date: 01/03/2025

  The worst laundry service provider I have ever experienced. Their machines take my money and the business wont refund me, either because the main office is closed or because the after hours office claims they cant do anything. Ive lost $90 because their laundry cards dont work. Their office is never open and their after hours office does nothing. I plan on telling my landlord to switch laundry service providers because Hercules is clearly a scam.

  Hercules

  Date: 01/05/2025

  I have emailed the above customer to get further information so I may assist. We are open Monday thru Friday 7am to 6pm, after hours we have an answering service that forwards all messages for us to respond.

• Review fromAlicia J

  Date: 08/05/2024

  1 star

  Alicia J

  Date: 08/05/2024

  This corporation services apartment buildings and its clear that they know that they can get away with sloppy work. Their washing machines constantly break down, they ruin clothes, and clothes never get cleaned despite either using good quality laundry products or running several cycles. Their dryers are just as bad as your clothes never fully dry despite them being in the machine for an hour at a time. Laundry time is now a completely irritating hassle, and this company does nothing to improve despite multiple complaints from multiple customers across multiple buildings.

  Hercules

  Date: 08/06/2024

  We dispatch a technician as soon as a service call is placed. If you could please provide your laundry room address I can advise about service at your location.

• Review fromPeter C

  Date: 07/05/2024

  1 star

  Peter C

  Date: 07/05/2024

  I've had recurring problems with the Hercules' laundry card either not properly adding value to my card or inexplicably deducting value from my card. The last time I complained about such a problem, which involved $30, several service representatives all insisted that the problem was not in fact a malfunctioning kiosk, but me; that is, I had already added the value and was trying to "steal" more value.I've been a resident for nearly 30 years. I don't need to steal laundry money.Hercules does not provide either receipts or statements for its transactions, which are not normal business procedures. This is how it gets away with cheating its customers.

  Hercules

  Date: 07/08/2024

  I see that several refunds have been sent within the last year. Please have ************* contact our **************** Manager *********************** so that she may assist.

• Review fromMike D

  Date: 03/04/2024

  1 star

  Mike D

  Date: 03/04/2024

  Miserable service. Cannot add value to card, cannot use phone app in laundry room, cannot reach customer service. Finally, after several tries (one in which the service agent dropped the call), I was told they don't know what's wrong and they won't send me a replacement card. Maybe -- in 24 to 48 hours, they couldn't say -- just maybe my car will work then. If not, I can always call them back.The worse part of this terrible service is that there is no choice. It's the only option. And it's worse than useless. I wish there were a rating lower than one star.

  Hercules

  Date: 03/05/2024

  We have our phones answered 24/7 - we would need to have the address to provide any more needed information. I will have someone reach out to Md ******* via email.

• Review fromTiffany F

  Date: 02/04/2024

  1 star

  Tiffany F

  Date: 02/04/2024

  We have ***************************** my building. Last night, at 10 pm I started a wash. It took my money, and never started. Then, I go back down 40 minutes later try to start it again. I get an error, and it never starts and the machine locks. I call, they say a technician will be there shortly.I just called again, 12 hours later. They just said that they can put in a priority request now. But it can take ***** hours. My guess is that they don't actually have weekend service so they set up their customer service people to deal with angry customers until Monday rolls around.They instruct their customer service people to be dishonest. How could you tell someone that someone will be there shortly at 10pm on a Saturday? And then have no updates the next morning?

  Hercules

  Date: 02/06/2024

  We were able to retrieve ******************* clothes the next morning. We are also reviewing with our after hours answering service what they advise customers.

• Review fromaudrey s

  Date: 01/26/2024

  1 star

  audrey s

  Date: 01/26/2024

  Horrible customer service. They've owed me a refund since last August, with no response. I've called, emailed and mailed the malfunctioning cards back by priority mail, still no response. Their machines aren't great either. But truly, the customer service is one of the worst I've ever seen.

  Hercules

  Date: 01/29/2024

  There have been several checks mailed to *************** for refunds. We will reach out to her directly to get the checks resent.

• Review fromarthur s

  Date: 12/23/2023

  1 star

  arthur s

  Date: 12/23/2023

  they stole my ******* times and they are unresponsive. their machine takes my money and does not give me credit. recommend no one uses their machines and complain to their building about their crooked service. ****************

  Hercules

  Date: 09/19/2024

  Hello, can you please reach out to us for a refund? Please email me directly at ************************

• Review fromNancy M

  Date: 12/11/2023

  1 star

  Nancy M

  Date: 12/11/2023

  Hercules is ripping off dryer users in my apartment building in **** Park, Queens. They advertise .70 per 15 mins. for the stacked dryers, but after the first 15 mins. the machines charge .70 for only 5 mins.! I reported the problem last night and demanded a refund. Today I got an email requesting an explanation. I am skeptical that they will resolve the problem and refund the money they illegally took from me and other users in my building. This company and their equipment needs to be investigated. They do not even deserve one star but it was the only way I could leave this review. ***********************

  Hercules

  Date: 12/19/2023

  Hello, we did process your refund and the check was sent on 12/14. Check # ******