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Business Profile

Tractor Dealers

ITP Agri Solutions

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tractor Dealers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/22/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a water pump for my **************** from these people back in October 2022. The one they sent me was bad. I called them and they sent a replacement but charged me for it. I sent the original back to them to receive credit . It arrived back to them on November 28th. I not only had to pay someone two times to replace the defective water pump but expected my money to be refunded from the one I sent back to them. I have emailed them and called at least 3 times and have been promised my money back on the defective water pump. I have still not received my refund.

    Business Response

    Date: 02/22/2023

    The customer was sent a return label and a pump .

     

    The pump received back was showing signs of mishandling and no manufacturing defect.

    Still as a matter of good will a full refund has been intiated back to the mode of payment the customer paid with.

     

    Thanks

     

ITP Agri Solutions is NOT a BBB Accredited Business.

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