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Business Profile

Pool Service

Sweeney's Pool Service Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:01/06/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Sweeneys was installing an inground pool On my property. They left my concrete stairs unsupported in the rain for 12 days with the footing exposed, which led to them detaching from the patio. I had an engineer inspect the stairs and he stated that they were negligent and are liable however they take no accountability and will not resolve the issue.

    Business Response

    Date: 01/07/2025

    ****** ********* at **************************************** is in contract with ********* Pool Service, **** for an in ground pool. Find attached the engineer plans for the in-ground pool, the approved permit form The Town of *********, the site plan for the proposed in-ground pool on a survey provided by the homeowner, ****** *********, and lastly the only survey The Town of ********* had on record for the property at ********************************************************************** 

    Excavation began for the in-ground pool once The Town of ********* issued the approved permit. ********* Pool Service, **** excavated and built the in-ground pool per the approved site plan, engineer plan, and approved permit all approved by The Town of *********. Excavation went up to the staircase mentioned in the complaint by the consumer, but did not compromise the structure itself. Heavy rain occurred during this time and is thought to be the reason why the consumer's staircase pulled away from the house. 

    It is to be noted that after ****** ********* contacted ********* Pool Service, ****, we went to The Town of Hempstead to identify any building records relating to the staircase. The staircase, as well as the back deck and a back extension on the home, are all unpermitted. No records exist for these items. No building inspections for these items exist. It is impossible to know if these structures were built to code with proper footings, rebar, and another other building requirements. ****** ********* did not let ********* Pool Service, **** at any time about any of these unpermitted structures and improvements at her property. 

    ********* Pool Service, **** did not compromise the structure as the consumer is claiming. An improper build and lack of inspections are both suspected to be the reason why the staircase shifted as it did not have the proper support and anchoring necessary for a staircase. With proper footings and rebar, the staircase would not have shifted with the adjacent ground being excavated.

    Customer Answer

    Date: 01/07/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    ********* Pool Service, **** continues to not take responsibility for the damage caused to my property.

    [Your Answer Here]

     

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    ****** *********




     

Sweeney's Pool Service Inc. is BBB Accredited.

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