Complaints

This profile includes complaints for Master Mechanical's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Master Mechanical has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Master Mechanical

  151 E 2nd St Huntingtn Sta, NY 11746-1430

• 

  Master Mechanical

  151 East 2nd Street Huntingtn Sta, NY 11746

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/14/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A representative came to quote the replacement of the central air unit, he slipped and put a hole in my office ceiling. He then put the blame on the fact that my beam was cracked under a piece of rug, which caused him to slip. The electrician and Masters crew, both stated there was no cracked beam that would cause them to fall.When the incident occured, he stated his company would minus $1000 if I had it fixed or Masters company would fix it . Unfortunately, I decided to go with the latter. On July 20th 2022, the job was complete and they were paid $12,400. The sheet rock was put up poorly and later on I noticed grease marks on ceiling and walls. I sent an email and the owner called me. He said he would take care of it. I got an estimate of $750.00 from my painter and sent it to Masters. I had the work done and paid the painter. ******, the owner at Masters, said he would look into it and still won't return my phone calls. I am only looking for the refund of $750 Thank you.

  Business Response

  Date: 10/21/2022

  Good morning. 
  

  I have spoken with ************* and have apologized for the delay in correcting the situation. I take full responsibility for it not being handled prior to this.  

   

  it was a mistake that one of Masters employee had made 
  
  A check has been sent to ************** for the $750 she had requested  

   

  Thank you 

  *************************;

   

  Customer Answer

  Date: 10/21/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***********************