Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went in November 2024 to trade in my ***** and start a new lease with ***. Sales *** was fine and we agreed on an amount and down payment but when it was time to process at finance ***** the manager (*****) tried to adde ridiculous fees that totaled an additional 4k on the down payment! Fees included $1400 destination fee and another freight fee - the car was already on the lot there was no transport needed. We got it sorted out but then there was an issue of payment when they took over my old lease. Instead of paying the leasing company they paid another dealer so lease was still under my name. I called daily to speak to the manager ****** who never ever returned my calls. I ended up finding out the payment details of my old lease from the ***** dealership itself. *** paid them late - my lease payment was due on 11/28/24 and they didn't pay ***** until 1/9/25. They told me they paid ***** on 12/3/24 but after speaking with ***** that check was actually not the full amount ***** had to wait to receive the rest of the payment so now I have this late payment on my credit ***ort as a derogatory ***** Manager has made no attempt to rectify- absolutely horrible service!!!

  Business Response

  Date: 06/11/2025

  We appreciate the opportunity to respond to *** ********* concerns.
  Unfortunately, some leasing companiessuch as *************** in this casedo not permit us to pay off the lease balance directly unless we are the franchised dealer for that brand. As a *** dealer, we are required to route the payoff through a franchised ***** dealership, which can cause processing delays beyond our control. That is what occurred here.
  Nonetheless, if this situation resulted in a derogatory **** on the customers credit due to any delay attributable to us, we are more than willing to assist in rectifying it. We take credit reporting issues seriously and are happy to provide documentation or letters to help resolve any inaccuracies.
  *** ******** can reach me directly at ************** so we can work together on a resolution. Our goal is to always provide professional and responsive service, and I regret that she felt otherwise in this instance.
  Sincerely,
  **** *******
  ******** ** ******************************* **************** *** ** **********

• Initial Complaint

  Date:05/23/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Business Name: *** Huntington Location: Huntington NY Your Name: ***** **** Complaint Type: Misrepresentation / Financial harm Product/Service: ************* sold through dealership Resolution Desired: Payment of loan balance due to invalid GAP policy On June 14th 2024 I purchased a Certified Pre Owned 2022 *** ******** SX Prestige VIN ***************** from *** *********************** At the time of purchase, the dealership sold me over $7000 of warranties that I was not aware of nor did I ask for. What I did ask for was the ************* that I noticed was not included. After discovering this I went back to the dealership to and the only option the dealership offered was to suggest I purchase a ************* policy. I was led to believe this GAP coverage would protect me in case my vehicle was totaled and I owed more than its ******** luck would have it, on February 9th 2025, my vehicle was declared a total loss. On March 13th 2025 I filed a GAP claim# ****** and was shocked to learn on May 20th 2025 that the policy sold to me was invalid and not honored by the *** insurance provider. I have obtained written confirmation that the policy was either never properly activated or was ineligible based on how it was sold.I reached out to the dealership to explain the situation. As far as they are concerned this is Warrantechs problem. According to Warrantech due to this failure on the dealers part, I now *** a remaining loan balance of approximately $9782.46, which should have been covered under valid *************. This has caused me significant financial distress that Im not prepare for. Please let me know if there is any way that you can help with this matter. I would truly appreciate it.

  Business Response

  Date: 06/17/2025

  Business Response to BBB Complaint ID #********
  Complainant: ***** ****
  We are truly sorry to hear about *** ***** unfortunate accident and the subsequent total loss of his vehicle. We understand how distressing such an event can be, especially when compounded by concerns about insurance coverage.
  However, we respectfully disagree with several claims made in this complaint and would like to provide clarification:
  Optional *************************************** *************** At the time of sale, *** **** signed a menu disclosure form which clearly itemized all optional protection products, including the *** policy. Each item was reviewed with him during the finance process, and his signed documents confirm acceptance. Our dealership does not add any aftermarket products without full disclosure and customer authorization.
  *** *************************************** **************** The *** policy in question was sold through Warrantech, a reputable third-party administrator. Upon being notified of *** ***** total loss, we contacted Warrantech to understand why the claim was denied. We were informed that the denial stemmed from either an internal processing issue or a limitation within the policys underwriting termsnot a failure on our part to submit or activate the coverage. Nonetheless, we have continued to engage Warrantech on *** ***** behalf to advocate for a resolution.
  Customer ******************************* **************** *** **** did reach out to our staff after receiving the denial. We expressed our willingness to assist by opening communication with the provider, but the matter ultimately falls under Warrantechs contractual responsibility as the insurer. We cannot force a third-party company to reverse a claim decision, but we remain open to helping escalate his concerns through the appropriate channels.
  Next *************************** **************** As a goodwill gesture, and in recognition of *** ***** frustration, we are prepared to submit a formal dispute appeal on his behalf to Warrantech and provide any documentation needed. If Warrantech acknowledges an error on their end, we will gladly assist with processing any resulting remedy.
  We value our customers and are committed to transparency, which is why our sales process is fully documented and all aftermarket product purchases are signed and disclosed. If *** **** believes he was misled at any point, we welcome the opportunity to review the signed paperwork together.
  We hope the BBB sees that Kia of Huntington has made every effort to act ethically and responsibly in this matter and that we continue to support our customer to the extent we are able.
  Sincerely,
  **** *******
  ******** ** ******************************* **************** *** ** **********

• Initial Complaint

  Date:05/22/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 05/16/2025 I was defrauded by ****** **********, business manager of KIA of Huntington, and salesperson ****** ******** into signing concealed new vehicle purchase agreement under pretense of signing personal data authorizations. The concealed agreement stated vehicle price of $ ****** exceeding advertised window sticker price of $ ****** by $ ***** without any disclosure of extra charges in the purchase agreement or verbally constituting consumer fraud under New York General Business Law ******. As a result the sales tax was assessed in the amount of $2,173.94 instead of $1,988.44, total cash price was stated as $27,068.44 instead of $24,792.94 and the cost of financing as $2,148.08 instead of $1,917.40. ****** of purchase agreement was inflated by the total of $2,506.18. The security deposit of $250 that was sent by me to KIA of Huntington on 05/14/2025 by ***** (attached) was not refunded nor included as a payment in purchase agreement. Despite requesting refund on 05/17/2025 (attached), the funds were not refunded as of 05/21/2025.I refused to be contacted by *** ********** who despite my written refusal called and harrassed me after I posted my review on ****** Maps resulting in stress for me and my spouse.Considering the above, I request rescission of the purchase and financing contract due to commited consumer fraud and return of the vehicle to the dealership and compensation of my deposit, for time spent for defending my consumer rights and moral damage to my family.

  Business Response

  Date: 06/05/2025

  Response to Complaint ID #******** ******* **************** appreciate the opportunity to respond to this matter.
  The customer's concern appears to stem from a misunderstanding of the term MSRP (Manufacturers Suggested Retail Price), whichby definitionis a suggested price provided by the manufacturer, not a fixed or final price. Dealerships are permitted to negotiate the actual sale price based on current market conditions.
  In this case, the customer agreed to purchase the vehicle at a negotiated price of $24,495, which is clearly stated on the signed purchase documents, including the bill of sale and retail installment contract. All pricing, including sales tax and total out-the-door cost, was properly disclosed. The customer signed each of these documents voluntarily.
  Regarding the $250 deposit paid by *****, we are reviewing that matter separately and will resolve it directly with the customer.
  While we firmly reject any claim of deception or wrongdoingallegations which are not supported by the documentationwe remain committed to customer satisfaction. As a goodwill gesture only, and without accepting fault, we are willing to offer the customer either a $500 credit toward service at our dealership or a $250 refund check.
  If the customer would like to accept this offer or speak further, they are welcome to contact me directly at ****************************.
  Sincerely,
  **** *******
  ******** ** ******************************* **************** *** ** **********

  Customer Answer

  Date: 06/06/2025

  Better Business Bureau:
  
  I have reviewed the response provided by the business concerning Complaint ID# ******** and have determined that my complaint remains unresolved due to the following:

  
  The dealership publicly advertised the vehicle at a price of $22,405, which was verbally confirmed by the business manager, *** ****** **********, in the presence of a witness. However, the actual price was not subject to negotiation nor properly disclosed or justified, and I was deceptively pressured into accepting a final price of $24,495. This resulted in a financial harm exceeding $2,090.
  This bait-and-switch tactic violates multiple consumer protection laws, including but not limited to:
  New York General Business Law 349 Deceptive Acts and Practices
  New York General Business Law 350 False Advertising
  NY DMV Regulation ***** Mandatory written disclosure of selling price
  Potentially, ************************ Act 5 Unfair or Deceptive Business Practices
  The managements response neither offers to remedy the financial loss nor the statutory damages and appears to confirm that such violations are a recurring practice at Kia of Huntington.
  Therefore, I demand the following remedies:
  Full cancellation of the attempted purchase agreement.
  Refund of my $250 deposit.
  Statutory damages of $1,000 pursuant to New York General Business Law 349.

  
  ******* **********
  
  
  
  
   
  

• Initial Complaint

  Date:05/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to *** to purchase a vehicle , however I was having insurance problems trying to find a suitable insurance to fit my budget, which they didnt , so I call Monday 1 and tell *** ** not interested in the vechile anymore. They told me they going to refund me back my money . I put in a claim with my bank and they did there investigation and I got back my money. However last week Friday I was sent an email from *********** that I owe $595 so I call *** they told me they gonna deal with the bank , my credit score has fallen , every time I call *** they dont respond. Can you help me please. They didnt give me any paperwork

  Business Response

  Date: 05/02/2025

  To whom it may concern,

  The customer has received a full refund so I am not exactly sure what the complaint is about. I need further clarification. She can also reach me directly at ************** if she would like.

  Thank you,

  **** *******

  ******** ** **********

• Initial Complaint

  Date:02/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  04/04/2024 I purchased a 2018 ***** Clarity from Kia of Huntington, **. My complaint is that they took $500 toward registration of the vehicle and the total cost of registration was only $207.50. I have been in contact with the dealership and I have not been able to get anyone to return my calls. I was finally able to contact by email **** ******** who answered my email stating he would look into it. The next email that I sent was undeliverable because the address could not be found.

  Business Response

  Date: 02/24/2025

  Subject: Response to BBB Complaint ID# ********
  Dear ******* ******,
  We appreciate the opportunity to address ***** ****** concerns regarding the registration fees for her 2018 ***** Clarity.
  At the time of purchase, we collected the following:
  Sales tax: $1,059.05
  Estimated registration fees: $500.00
  Total collected: $1,559.05
  We have attached a copy of the check made out to DMV Direct in the amount of $1,342.67, which covered:
  Sales tax
  Registration fees (actual cost: $207.50)
  DMV ************** fees
  Additionally, we incurred $69 in ***** costs for shipping paperwork to and from DMV Direct and the customer.
  Refund Calculation:
  Total collected from the customer: $1,559.05
  Total actual costs incurred: $1,342.67 + $69 = $1,411.67
  Difference due to customer: $1,559.05 - $1,411.67 = $147.38
  We are willing to refund $147.38 to the customer.
  Regarding communication, **** ******** has not been with our company for several months. Unfortunately, it appears the customer did not reach out to anyone else for assistance.
  We have also attached a copy of the cashed check for verification.
  Please let us know how to proceed with issuing the refund.
  Best regards,
  **** *******
  ******** ** ******************************* ******************* ** **********
  ****************************

  Customer Answer

  Date: 03/13/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because: 
  I am replying to your letter that I received on March 3rd regarding a refund due me from Kia of Huntington.
  
  The refund can be sent to my address which is : **************************************
  
  Thank you.
  
  ***** *****
  

  
  

  
   
  
  
  
   
  

  Business Response

  Date: 03/14/2025

  We were awaiting the address verification. Refund check is being mailed out today. We have attached a copy.

  Thank you,

  **** *******

• Initial Complaint

  Date:07/09/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, we dropped off a car with an appointment at 2pm on Monday June 24th for diagnostics on the transmission. They said they were running behind and wouldnt be able to look at it until the next day. We had to get a rental car. Every day since then, we have called to get an update on the car. We kept getting put on hold telling us someone would call us back. We never got a call back, we had to keep calling them. Finally, on June 29th, someone called us and said that the car needed a rebuilt ****** and would be taken in first thing Monday morning on July 1st. We were told it would take 2-3 days or 4 in the worst case scenario. By Wednesday we still couldnt get in touch with anyone who could help us. We then needed to extend the rental car. Finally Wednesday evening we got a phone call saying that because of the holiday, the car still isnt ready. Then they pushed it to probably Friday. Friday came and went and we had to extend the rental car again. Now its a full two weeks later today being July 8th, and still have no answer on the car being ready. We have already spent about $1,300-$1,400 on a rental and believe that we should get reimbursed for this from *** for our troubles. Needless to say it has been two weeks now and still dont have a car or an answer on wether or not it is even ready to be picked up. We thknk that this is completely unacceptable and should be compensated for our rental car. Thank you

  Business Response

  Date: 07/11/2024

  Dear Better Business Bureau,
  Thank you for bringing this matter to our attention. We appreciate the opportunity to address the concerns raised by our customer.
  The customer's vehicle, a ***** was brought to our *** ********** for transmission diagnostics and repair. As we specialize in *** vehicles, we promptly sent the **** to a transmission repair shop that specializes in **** transmissions to ensure the highest quality of service.
  There were delays in the repair process due to the 4th of July holiday. Additionally, the repair required authorization from the customer's third-party warranty provider, which further extended the timeline. We understand these delays caused significant inconvenience to the customer.
  The vehicle has since been repaired, and the customer has picked it up. We apologize for the communication issues and the extended repair time.
  Regarding the customer's request for rental car reimbursement, we regret to inform you that we are unable to cover these costs. The customer is advised to contact their third-party warranty provider to inquire about possible reimbursement for rental car expenses under their coverage.
  We value our customers and strive to provide the best possible service. We will take this feedback to improve our processes and communication in the future.
  Thank you for your understanding.
  

  Customer Answer

  Date: 07/14/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because: 

  My car was not promptly taken care of. My car was dropped off on ****** June 24 and no communication was provided by *** until that Thursday. I did not hear anything from *** ****** night or Tuesday. I called on Wednesday and was told that the one person who could speak to me was gone for the day and would call me back on Thursday. I called on Thursday and was informed that the transmission needed to be repaired and *** was attempting to find somewhere to send the car. About 2 hours later I received another call from *** stating that my car was being looked at and they still didnt know what the issue was but they were working on it. My car did not get sent out until ****** July 1st. Every time I called for an update I was given the run around because only one person in the entire service department could talk to me about my car. That was unacceptable. I was told I would most likely have my car back by Wednesday. On Wednesday at 3pm is when I was informed that I would not be getting my car back because there were some issues getting parts. I should have been informed well before 3pm on the day I was supposed to get it back. Additionally *** continuosly refused to tell me where my car was sent. I have a right to know where my property is and that right was violated. When it was explained to *** that I was paying out of pocket for a rental car and that there lack of communication was costing me more and more money to extend the car their response was that there was nothing they could too and they could not provide me with a courtesy car because my car was not a *** despite the fact it was purchased at that ***. This is not the first time I have dealt with a lack of communication or poor service from this ***. Every time I go there it is a miserable experience. This is an ongoing issue and it is not acceptable.

  *******************************

  
  
  
  
   
  

  Business Response

  Date: 07/15/2024

  Dear Better Business Bureau,
  Thank you for providing us with the opportunity to address the customer's concerns further.
  We sincerely apologize for the inconvenience and frustration the customer experienced during the repair process for their vehicle. We acknowledge that our communication and service did not meet their expectations, and we regret any inconvenience caused.
  Upon reviewing the customer's updated statement, we would like to provide the following clarifications and additional details:
  Communication Delays: The customer dropped off their vehicle on Monday, June 24th. Due to unforeseen circumstances, we were unable to provide timely updates on Monday and Tuesday. The customer reached out on Wednesday and was informed that the relevant personnel were unavailable. We acknowledge that this was not acceptable and apologize for the lack of communication during this period.
  Repair Delays: The vehicle was sent to a specialist repair shop on Monday, July 1st. The delays in repair were due to the holiday and the need for parts, which were communicated to the customer. We regret that our communication regarding these delays was not timely or clear.
  Lack of Courtesy Car: We understand the customer's frustration with the lack of a courtesy car. Our policy typically provides courtesy vehicles for *** cars, and we regret that we could not extend this courtesy for an off-brand vehicle despite it being purchased at our dealership.
  Location of Vehicle: We apologize for not providing the customer with information on the location of their vehicle. We understand the importance of knowing where one's property is and regret any distress this caused.
  Repeated Issues: We are concerned about the customer's statement regarding repeated poor service and communication. We are committed to addressing these issues internally to improve our service quality and ensure that future interactions are satisfactory.
  Regarding the reimbursement for rental car expenses, we reiterate that the customer should contact their third-party warranty provider for possible reimbursement under their coverage.
  We take this feedback seriously and are taking steps to improve our communication and service processes. We appreciate the customer's patience and understanding as we work to enhance our service standards.
  Thank you for your attention to this matter.

  Customer Answer

  Date: 07/19/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *******************************
  
  
  
   
  
  

• Initial Complaint

  Date:06/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have purchased 06/13/2023 2020 ****** CH_R from KIA OF HUNTINGTON.The loan was given by *** ************ of sale contract attatched).At the time of sale Kia ******* manger did sell me the extended service contract for $2500.00(copy of service contract attached). But at that time *** manager did not advised me to buy GAP insurance for my loan which could have been purchased by me because it would have been much cheaper than the service contract .On 02/14/2024 I was rear ended and my car was a total loss (copy of total loss also attatched). I have been trying to get refund for my warranty service contract since03/04/2024(copy of (*** ******* manager also attatched). I sent them so many Emails and ************ of HUNTIGTON so many times but they did not refund me my money for canceled service contract so far.About 3 weeks ago I visited the dealer the manger misbehaved with me and threatened me to got arrested by police If do not leave the premises of *** dealership.kindly help me to get my refund

  Business Response

  Date: 06/12/2024

  Dear BBB,
  We appreciate the opportunity to address this complaint. Our records indicate that the customer visited our dealership a few days before filing the complaint, and we had already resolved his concerns at that time.
  To provide clarity, here are the key points:
  Resolution:
  The customer visited our dealership, and I personally addressed his concerns. The delay in processing his refund occurred because the finance manager he had been dealing with was critically ill and hospitalized. Despite this, I ensured that the refund was processed immediately during the customer's visit.
  A check was issued to the customer, which he received and subsequently cashed. Proof of the cashed check is attached.
  Customer Interaction:
  During our interaction, the customer made some deeply upsetting comments, wishing harm upon our finance manager and stating that he would not survive or return to work. Despite this, I remained professional and resolved his issue.
  We are committed to providing excellent customer service and ensuring a safe and respectful environment. Due to the nature of the comments made by the customer, I informed him that I did not wish to have any further interactions with him, as his remarks were hurtful and inappropriate.
  We believe this matter has been resolved as the refund was processed and received by the customer. Please let us know if any additional information is needed.
  Thank you for your attention to this matter.
  Sincerely,
  ***********************
  KIA of Huntington

  Customer Answer

  Date: 06/13/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because  They have mailed the check to**** *******************************************************. MY address is ********************************************************************. You can check all my documents attatched with the complaint.They did it by purpose to harrass me .They have all my file with this address. I live in  LEVITTOWN since 2002 and never lived IN *******. Kindly tell them to mail me a check on my address that is   ***********************, ***************************************************************. Moreover the check has been cashed/deposited  in  **************** IN ******************I dont have any bank a/c in **************** and also these are not my signatures .

  ***********************

  
  
  
  
   
  

  Business Response

  Date: 06/20/2024

  We sincerely apologize for the inconvenience and frustration you've experienced. We take your concerns very seriously and want to clarify what happened.
  Our records show that a check for your extended warranty refund was issued; however, due to an unfortunate error, it was sent to another customer with the same name. This customer mistakenly cashed the check. When you brought this to our attention, we conducted a thorough investigation and confirmed the mistake.
  To resolve this, we have issued a new check and mailed it to your correct address. We understand that this has been a distressing situation, and we regret any perception of wrongdoing. Our intention was never to cause you any trouble.
  We value your feedback and are taking steps to prevent such errors in the future.
  Thank you for your understanding and patience as we work to make this right.

• Initial Complaint

  Date:03/08/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was in the process of purchasing a 2024 Kia ********* I was told to give a ****** refundable payment . My Discover card was charged ******. When I realized the cars purchase was out of my financial capability, I informed my sales person and requested a refund. I went to the dealership and filled out a form. The salesperson gave it in to be processed. I was told it would take 7- 10 days for it to be completed. It was never completed. I called a few times, was given apologies and was told it was being processed. I waited a day or two more, but nothing. I called again, have received apologies and told again that it was being processed. I then mentioned that I would contact the BBB . My salesperson then connected me to her Manager. He informed me that he sent me an email copy of the return with a process number. I informed him that I never received an email, so he asked me to confirm my email address, I did, and he read it back to me, and said he will send the email with the information proving they processed the return, which he never did!, and that if I contacted the BBB that I would be telling on the wrong person. Insinuating that the fault lies with my Discover card. I called Discover and they said they have received nothing about a refund.

  Customer Answer

  Date: 04/01/2024

  Better Business Bureau:
  
  At this time, my complaint, ID ******** regarding Kia of Huntington has been resolved.
  

  (By clicking "OK", your complaint will be closed as Resolved.)

  
  Sincerely,
  
  *************************************

• Initial Complaint

  Date:11/03/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On august 31st of 2023, I purchased a used 2020 ***** 6 from Huntington *** used car department. 2 weeks prior to actually purchasing this vehicle, I test drove the vehicle to see if it met my needs. I was satisfied with the vehicle, and at that point wanted to move forward with the purchase. At the time, my sales person(****** ) let me know it was a vehicle traded in and that they have not received the title as of yet. I let him know that i will be leaving the country for 10 days, so if the vehicle is not sold by then, i would still be interested and that you(meaning the *** dealership)should have received the title by that time. When i returned the dealership (****** *********** ) contacted me and said they were ready to do the deal with the vehicle. I went to the dealer with a PRE approval from *********** for ***** ready to do business. When i got there they(******) then told me that the title had not come as of yet, but it should be coming shortly and I didn't have to worry. So the vehicle was purchased the night of august 31 of 2023.. I traded in my vehicle and took the 2020 ***** 6 home, with a dealer plate until the title arrived. I was to transfer my plates from my old car to the ***** when the title arrived. Today is November the second i have had to turn in my plates from my old car, and IM still having to drive this car with the dealer plates. I drive for lyft and UBER for ride share work as well as drive to my regular job. So i have had to use rent a cars permitted by ride share company when i could, as well as just not drive for UBER and lyft for weeks due to the fact that i have no registration for the car that I drive For the ride share apps. I have been Working with them for months prior to taking possession of the 2020 ***** 6. I have been to the dealership several times and was told the person in charge of that department name is *****. I would like to be able to register my car and be compensated for the money lost with my ride share business

  Business Response

  Date: 11/03/2023

  We have been trying to reach the customer because we have received the corrected paperwork for him. The number we have on file is not correct and we cannot reach him. Can you please have him call me at *******************. He can also email me his contact information and I will immediately call him. My email is ******************************

  Customer Answer

  Date: 11/09/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***************************
  
  
  
   
  
  

• Initial Complaint

  Date:02/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I brought our new car *********** [purchased at this location) in for a warranty repair of the spoiler ( gasket attached to spoiler was hanging ), Was told they had to remove the spoiler, get a new one and paint match it.Went to pick it up and immediatly noticed the trunk paint was gouged when they re-attached spoiler, and the paint on spoiler had many bubbles and was rough elsewhere. They agreed to MAKE sure it was made right and the Service Manager Personally would supervise the job and send it back to repair -this time they must have left spoiler on car and re-painted as the trunk now has been over-sprayed and drip marks on trunk and spoiler- looks like an amatuer did the job. They actually made it worse than prior.Now they state they cant do anything else, and was told to call ********************* ( If needed I have pictures of the job as well as a quote from a body shop for damages $1322.00 due to the damage they caused). ******************** also saw the damage and agreed that it needed to be fixed - after several weeks of trying to contact the General Manager ******************** - he wanted to see the car for himself and an appointment was made. He never showed up for the appointment- another appointment was made and he said now that he is involved he will take care of it and would call me the following day - he never did. After several more weeks of Kia ******** trying to contact them - they stated they could not get him to response and now they state its between you and the dealer. ****** Never responds to calls or emails. Even the General manager *************************** doesn't respond to messages .

  Business Response

  Date: 02/28/2023

  ****************** purchased a vehicle from ** on 10/31/2021. He had a concern with the finish on the trunk spoiler (this item was factory installed). We contacted *** corporate and proceeded with a repair under the manufacturer's warranty. The customer was not happy with the repair and we paid for a second repainting of the rear spoiler purely looking to satisfy the customer. He again was not happy with the repair. At that point we got the manufacturer involved again and after their inspection we were told that the vehicle is within manufacturer's specs and they will not be authorizing any further repairs. ****************** continues to publish reviews with false information and accusations. He is insisting that we give him money to get the spoiler repaired himself. We are not willing to do that. As a final courtesy, and only if he recants on his reviews we would be willing to ********** his vehicle. If we find any issues we would have our shop make the necessary repairs.