We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Used Car Dealers

5 Towns Drive, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Used Car Dealers.

Complaints

This profile includes complaints for 5 Towns Drive, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

5 Towns Drive, Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/21/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      September I got into a little fender ******. I hit a stop sign. There was a little outside structural damage and that was it and Idid a claim through progressive and they made me go to a mechanic and when he was about seven days later, I got a call from and he said there is so much damage to this car. Hes not hes never seen something like it before there was well someone messed up onwelding. They were taking parts from different cars and putting it onto that car and I didnt know this until I got to the center better God that he Told me about this and he was saying how theres in the front right side theres really not enough support because whoever did the welding tried to up whatever happened to this car before tried covering it up and that you have a higher chance of dying because its not welded the rightway and I have pictures. I have a full description and I just want my money back in the car gone thats it and Im really thinking about. dont know if I should go to a lawyer and go do it that way I did go to the Attorney General of ******** and they sent me to ***************************** and they said they couldnt do anything cause there wasnt acertain amount of time and they only do repairs but I dont think that theyre they dont understand that I bought this car. Its a 2024 Camry hybrid red velvet interior nice interior and the car has a ton of damage on the inside of it and I just want all my money I dont think its fair and I dont. Im really just confused on what to do with this car. Its just being a burden on me this thing is, he said that there was no damage on the car and he signed it on the papers cause I finance the car and he signedoff with his signature that there was no damage to this car and the mechanic found out everything he found out that it went to ****** to other states and then to ********, so I just want my money back and I dont know Ive contacted a bunch of lawyers and might sue him.

      Customer Answer

      Date: 06/09/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      ***** ******



       

    • Initial Complaint

      Date:01/22/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On January 4th, 2025, my father and I found a 2013 ***** Accord Sport listed on CarGurus for $10,995 at 5 Towns Drive. My father contacted the dealership to express our interest, and we visited later that day around 4:45 pm, shortly before closing at 5:00pm. After inspecting the vehicle, we sat with a financier to discuss the purchase. We informed them of our $2,000 down payment and were told the total cost of the car, including taxes, fees, and servicing, would be approximately $13,720. With interest of $3,186 (at *****%), the total came to $16,906. Based on ****** research valuing the car between $9,000$10,000, we agreed to the terms. However, during the signing process, the financier had us complete the paperwork on a computer and deliberately obscured the total sale price, which we later discovered was inflated to $18,906. After our $2,000 down payment, the balance should have been $14,906. Instead, the $2,000 was added to the total, resulting in $18,906an amount we never agreed to. The dealerships secretary further concealed this by removing the first page of the printed contract, claiming it was just a cover page. After signing additional registration documents, the secretary placed everything into a folder and sent us on our way, by which time it was well past closing somewhere around 7:00 pm.On January 9, my father asked me to review the contract because the numbers didnt seem to add up. It was then that I discovered the $18,906 total, which was not the agreed-upon amount. When I confronted the financier, he refused to acknowledge any wrongdoing and denied my request to return the vehicle. I called the police to document the incident, ensuring a formal record for any future legal action. I am formally requesting the Better Business Bureau investigate this matter, hold 5 Towns Drive accountable for their fraudulent actions.Thank you for your time and attention. Sincerely, ******** ***** ************

      Business Response

      Date: 02/05/2025

      Hi, we voided the sale with *** ****** *** ***** informed us he would remove his BBB review/complaint. Please follow up with *** *****

      Thank you

    • Initial Complaint

      Date:04/24/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Since I bought the vechile I have had transmission problems he wont do anything about it told me he would give me **** for a car I paid ***** for in 6 months I needed oil fix I changed oil brand receipts n still lie they sell lemons now I need a transmission although I take care of the car they lie about whats wrong he lied about it being hit if I could get my money back n return the vechile will make me happy they need to pay for the transmission

      Business Response

      Date: 04/24/2023

      Good day, *************************** purchased a 2015 Infiniti QX60 from 5 Towns Drive *** two years ago, in April 2021. As per *** Lemon Law based off the miles at the time purchase we were only responsible for the engine and transmission for 30 days or ***** miles which ever comes first. We are now in April of 2023 and the warranty is now expired with us the dealer. The transmission of the vehicle is affected by the way the driver maintains the service as well as how they drive the car. We can not be held responsible for a transmission for a car that was sold two years ago. It is the current owners responsibility to keep up with the maintenance and service. 

    5 Towns Drive, Inc. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.