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Business Profile

Email Service Providers

Clarity Connect

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Email Service Providers.

Complaints

Customer Complaints Summary

  • 12 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/13/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    For over the last month now, our internet service has been on and off all day. I emailed them at the end of July and never got a response back. Last Thursday 9/7 the service went out for good, and is still out. We made to phone calls to them on Friday, nobody answers the phone. The message you get is, all representatives are busy. Monday 9/11, called and left a message. Nobody returned the message. Called again Tuesday 9/12, nobody answers, all representatives are busy. Called today 9/13, left another message, haven't heard back from anyone. Have tried calling 3 more times today, nobody answers. I sent another email today, as well. I have a child in 7th grade, that cannot complete homework, because we have no service and nobody will respond to emails or messages. I would like my service canceled and am not paying them anymore monthly payments.

    Business Response

    Date: 09/20/2023

    Clarity Connect did suffer a large outage after an electrical storm in the area. Sorry if we did not have a timely answer for this customer, everyone in the company worked to bring services live again. We needed to order equipment, make tower climbs, restore servers.... We have been responding to our customers that were effected with a credit, this request should be directed towards ************************** Billing 

    Customer Answer

    Date: 09/24/2023

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  

    Regards, 

    ******* ************

  • Initial Complaint

    Date:08/02/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We have not had internet since last week. Job and college courses depend on it.
    I have called and emailed several times. This business does not answer the phone or call me back. I did receive a troubleshooting email at 9:30 on Monday night but those tips don’t work and I have been unable to get anyone to fix it or speak to me.

    Business Response

    Date: 08/16/2023

     We attempted to schedule service call, customer declined and  had already set up installation with another company even prior to informing us of service issue.   Her service has been cancelled and most recent charge credited.

Clarity Connect is NOT a BBB Accredited Business.

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