We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Race Tracks

The New York Racing Association

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Race Tracks.

Complaints

Customer Complaints Summary

  • 11 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/06/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Someone else used my card on NYRA BETS. They tried twice for $105.00.

  • Initial Complaint

    Date:05/28/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Removal of fraudulent credit report. NYRA Bets sent me to collections for debt that is not mine. My bank shows no record of the supposed charge of $200. NYRA Bets admits they do not use a ID verification system for new online accounts. ********************** has been alerted to the fraud and has done nothing to removal the credit hit I took. I would like it removed. I will be putting in complaints with the ** attorney General and with my states as well. This went to collection in April of 2024. I have never used this site and I never have gambled online.

  • Initial Complaint

    Date:03/06/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On March 3, 2024, the Nyra hosted a bet called the Cross Country Pick 5. In the 3rd leg of the event Race, 7 ******* the #** was scratched at 1**3 am. The Pick 5 bet closed at 4 p.m. after they failed to report the scratch to Xpreesbet until 430pm thus allowing bets to be taken on a horse that was not running. This has been going on for a while, but this .is the first time I was able to document it with proof.

    Business Response

    Date: 03/13/2024

    Upon further investigation between tote operators, it was determined that scratches were being properly recorded and the pool was being properly priced; however, AmTote was not correctly receiving and processing the information to show the horse as scratched in the XpressBet system.

    Changes have been implemented between United Tote and AmTote to resolve this issue moving forward such that XpressBet will properly show scratches for this wager in a more timely fashion.

    Customer Answer

    Date: 03/14/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ***********************



     

  • Initial Complaint

    Date:02/26/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with Payliance. I do not have a contract with the New York Racing Association, they did not provide me with the original contract as requested.

    Customer Answer

    Date: 03/22/2024

    Better Business Bureau:

    At this time, I have not been contacted by The New York Racing Association regarding complaint ID ********.

    Sincerely,

    *********************************

  • Initial Complaint

    Date:12/08/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On November 2nd I purchased an item from the **** store. I received confirmation of my purchase, but for days following nothing. When I went to track my order the site said that my order does not exist. I have been in contact with someone from their support team for weeks, but have repeatedly received the same excuse that they are not able to reach the appropriate party to address my issue. I need to either receive my order or have a refund.

    Customer Answer

    Date: 01/02/2024

    Better Business Bureau:

    At this time, I have not been contacted by The New York Racing Association regarding complaint ID ********. I continue to receive the same copy and pasted message in an email thread with support that i have received for months. They have not acknowledged anything beyond

    Sincerely,

    *************************

  • Initial Complaint

    Date:11/22/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    NYRA is a gambling site, I had placed a bet and won $70.00 over 2 weeks ago. Each time I call NYRA(7 times), I get a different excuse as to where my money is. I was told that a check was mailed to my address, each time I call I get a different date that it was sent. I've even received a email stating the funds will be returned to my Bank account within ***** hrs...that was a week ago!! I was charged a $5 fee to connect my Debit Card when I 1st joined to make it convenient when cashing out. They REFUSE to pay me my winning...had no problems taking my money though!!!

  • Initial Complaint

    Date:09/01/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Someone stole my information and placed hundreds of dollars of bets in my name. They sent the "overdue" charges straight to collections and I was not notified that any money was owed with the information on file. This could have been prevented through basic security procedures by verifying identity through photo ID, collecting immediate payment, and/or verifying banking account information before allowing people to place bets. Luckily, the ** Racing Co. ************************* was extremely helpful and was able to clear the charges. I do not wish to be contacted by this company or require assistance from BBB. I am submitting this complaint to ensure others are aware that their information may not be protected and to think twice about utilizing their services.

    Business Response

    Date: 09/01/2023

    As ********* indicated they were a victim of fraud, someone who obtained their personal information was able to register on our online platform and passed our KYC verification as they had valid information on *********. As they also indicated once the account was reported as fraudulent, our investigations team worked closely with ********* to correct the mishap. The funds outstanding are no longer their responsibility as they were not aware of this account creation. They were asked by our team to file a police report so that in the event that the person with their information creates other accounts with other companies they are clear of all charges. 

    It is very unfortunate that this took place, but the information was not retrieved from our platform it was used to create an account with us. We take security and privacy very seriously and unless a customer can provide accurate information to our KYC system, they will not be able to create an account. We work hard on making sure our system is up to date with new security patterns found throughout the internet but as we all know these hackers also get creative with their findings.

     

The New York Racing Association is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.