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Business Profile

Used Auto Parts

JDM New York

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Used Auto Parts.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/10/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased an engine from them. With the guaranteed to be low mileage and checked out thoroughly. The engine I received has a blown head gasket and will not run. The head is likely damaged and have to be replaced. It was purchased 10/5/2023. I've tried contacting this company many times. No response from them. I would settle for half my money back to repair the engine. I also have a video of the engine running the last time I got it to run. It shows coolant pouring out of the engine

    Business Response

    Date: 11/13/2023

    Hi, we have reviewed customer complaint and unfortunately unable to confirm an actual issue with the engine. We have no record of any communication with the buyer regarding an issue with an engine but the buyer has an option of returning the item for full refund but the buyer must send the item back in its original condition (as it was received). Moreover, for our customer's convenience we have attached a prepaid return label and a full refund will be issued upon receiving the engine back. Also, if the buyer decided to keep the item and address the issues with the engine, we can issue a partial refund in the amount of $250.00. Please let us know if we can be at further assistance regarding this matter. 

     

    Thank you

JDM New York is NOT a BBB Accredited Business.

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