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Business Profile

Retail Florist

1 800 Flowers
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Important information

  • Customer Complaint:
    Please be advised that due to the high volume of complaints received for this business, BBB publishes 1 out of every 5 complaints handled through our conciliation process.

Complaints

This profile includes complaints for 1 800 Flowers's headquarters and its corporate-owned locations. To view all corporate locations, see

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1 800 Flowers has 59 locations, listed below.

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    Customer Complaints Summary

    • 1,080 total complaints in the last 3 years.
    • 362 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/04/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered/paid for flowers nearly 2 moths ago. They were scheduled to arrive 12/29. They ever showed up. I spent hours on the phone and using the live chat option to find a solution. My order was delayed to 1/3/24. Today I tried to look at the tracking info and my order could not even be found. After spending yet another infuriating hour working with customer service I am told my order has been pushed to 1/6/24. This is the worst customer service I have ever experienced. It almost seems like they are trying to be incompetent at this point. Unless you hate yourself an enjoy wasting time and money order from someone else.

      Business Response

      Date: 01/04/2024

      Dear ******, 


      Thank you for reaching out to us.  We apologize for the issues you have encountered with your order. 

      We value our customers and strive to deliver a smile with every order. Unfortunately, this is not what you have experienced. We have replaced your order with a fresh order to be delivered tomorrow, January 5, **** and are sending you a $20 Savings Pass to be used on a future order. 

      Again, we apologize for the inconvenience this matter has caused; and hope to hear from you soon. 

      Sincerely, 

      ************** 
      Executive Services 
      1-800-Flowers.com 

    1 800 Flowers is BBB Accredited.

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