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Business Profile

Dental Services

Steven Grossman D.D.S., P.C.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dental Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/11/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business is trying to charge me 500$ for a missed appointment. I applied for a Care credit card for dental work. They charged my credit card before the procedure happened so I disputed the charges. Their policy says they will charge 10% of the procedure if you cancel the appointment late. The procedure did not cost $5000. And now they will not communicate with me or send me a detailed invoice for the procedure.

    Customer Answer

    Date: 10/05/2023

    Better Business Bureau:

    At this time, I have not been contacted by Kingston Dental Associates regarding complaint ID ********.

    Sincerely,

    ***************************

  • Initial Complaint

    Date:05/15/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Last year I enrolled as a ******** recipient, my dentist at the time does not participate as a ******** Dentist and Aetna has 2 dentist in the area I live at, I chose Kingston Dental because it was closer to my residence. I am dissatisfied with the service I received and sent a letter expressing that. I can provide a copy of the letter that was sent to both Kingston Dental and Aetna.I also asked for a copy of my dental records. Trust is an issue, the dentist did not inform me about replacing 3 crowns, I only found out when I received the Predetermination of Benefits letter from Aetna and called the office. I was told they needed to replace the crown to set the bridge on, sounds stupid but I went along with it.At the next appointment, I sat in the chair and my existing crown was removed and a new one was put in. It looked just like the other crowns I currently have and when asked no explanation was given.I sent an email multiple times asking for my dental records and told them I will come to the office to get them and will sign for what I received.I went to the office and asked to speak with ****, the woman I am meeting with to get my records, she handed me a clipboard with about 5 or 6 pages for me to complete, I told her as I stated in the email, I will sign for the records I receive and will not be completing the same forms I did when I enrolled as a patient. She started to raise her voice at me and I told her to stop. She walked away, I waited and she never returned so I left the office without my records. My new dentist is asking for the dental records and I need your help to get them. I will only sign for the records received, that's what I need help with - get my dental records I found out the 3 extractions they wanted to do, there was no need for that and all I needed was an implant for a loose tooth I had, that was the purpose of going to there.

Steven Grossman D.D.S., P.C. is NOT a BBB Accredited Business.

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