Complaints
Customer Complaints Summary
- 13 total complaints in the last 3 years.
- 2 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:11/03/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Today, I received a phone call Kelly about a loan from **** **** which was supposedly taken out in 2015/2016 and paid for one year. I asked for documentation and was told to call **** ****. This issue was going to be placed on my credit report then Kelly hung up. The banking information provided was for an account which was closed in 2014. I want my phone number removed from your database and removal from credit report.
Business Response
Date: 11/03/2022
To Ms. ********, Allegiant Capital Recovery Services, LLC is in receipt of the complaint issued by Ms. ********. As we take all matters seriously, especially pertaining to the treatment of our consumers; we will review all calls and notes on the account, and take action as need be. Meanwhile, we will close Ms. ********'s account and remove any trade lines on her credit report if need be. If she has any further questions, I encourage her to conntact our compliance department at ###-###-####. Thank you.
Initial Complaint
Date:10/20/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company has been harassing me with phone calls but more importantly my friends and family. Today, my daughter forwarded me a voicemail she received from “Tina” who was incredibly rude. This has got to stop. If I owe any money to this company, then they need to send me the original paperwork I signed. I have requested this in a previous conversation with a gentleman at this company but have received nothing. Instead, they have turned to harassing my family.Business Response
Date: 10/24/2022
Allegiant Capital Recovery Services is in receipt of the complaint issued to the Better Business Bureau on 10/21/2022. We have reviewed all calls, attempted contacts, and correspondence to the consumer in question. Our findings show no direct conversations with the consumer in any facet since receiving the account in our office. Our attempts show phone call made to the alleged consumer and 1 phone call made to a third party in attempt to acquire "Location Information", as pursuant to the Fair Debt Collection Practices ACT (FDCPA). - "§ 804. Acquisition of location information Any debt collector communicating with any person other than the consumer for the purpose of acquiring location information about the consumer." -FDCPAAlthough we the agency looking to reach Ms. ********* find no discrepancy with our collection attempts, we do understand and empathize for her situation.In response to the alleged consumer's complaint, Allegiant Capital Recovery Services has decided to close her account on our end and recall the account with a status of "Manager Review - Recalled" . We will cease & desist all communication to the consumer and thereof any other 3rd parties in conjunction to the alleged consumer. No further communication or collection attempts will be made by Allegiant Capital Recovery Services.
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