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Business Profile

Tour Operators

Lake George Shoreline Cruises

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tour Operators.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/22/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date 8/20/22
    Amount charged 152.85
    Purchased two hour dinner sunset cruise
    2 tickets- 1 for myself 1 for my 13 yr old daughter
    We are from ********. Drove from ******** to go to the dinner cruise. Parking was no available on premisis or nearby for us to be able to attend event. Drove around unfamiliar town for an hour alone with daughter looking for parking to attend event. I contacted customer service for refund. They stated no refund, offered me a possible reschedule. I am from out of town, it is not realistic for a reschule.

    Business Response

    Date: 08/26/2022

    Hello,

    As we stated in our email response to the customer, we do not guarantee parking to any of our customers and we are not responsible for customers missing their cruises. We have a no refund policy that is stated when the customers purchase their tickets. We offered to reschedule the customers cruise and we also offered to send ticket vouchers that could be used anytime through the next year.

Lake George Shoreline Cruises is NOT a BBB Accredited Business.

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