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Business Profile

Insurance Consultant

Lease Track Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Insurance Consultant.

Complaints

Customer Complaints Summary

  • 13 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/26/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 3/16/23 I called *** ( my renters insurance) to have the Interested party name updated on my policy from ******* ********** ** **********. Once complete ins rep emailed me a copy to update my Rental home property Management. On 3/17/23 I went to the lease track portal to upload. Received no error message and portal proceed to next page stating attachment will be reviewed and a email will be sent regarding approval or denial. By 3/21/23 I went back to the portal again to reload due to I did not receive any type of communication back. On 3/23/23 I checked rental home portal for rent and I noticed my rent increased.( Im only 6months in my 14month lease ) So I called and was advised I needed to speak with lease track due to they show no insurance on file for renewal. Which they stated they have and has attached to my account as I was on the phone and everything will be updated. I called back the week of 3/26/23 due to no changes. Lease track stated they received it after 3/24/23 but will issue a credit that will apply to May rent. I received a email on 3/30/23 from lease track saying proof of ins approved and credit has been requested. Now( 4/26/23) lease track is saying credit cancelled due to no insurance on file and I need to send proof. They stated they received a cancellation from *** on 3/17/23. I currently received documents from *** that shows renewal was mailed to the company on 3/18/2023. After the cancellation was mailed to same address on 3/17/23.

    Business Response

    Date: 04/30/2023

    This is in response to complaint ID: ********. We have reviewed the consumer's concern and have been in contact with her.  Our team has resolved the outstanding matter and provided the consumer with confirmation of this resolution.  

    Customer Answer

    Date: 05/03/2023

    Better Business Bureau: 

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  The company finally pushed credit to reflect for today. They still never advise me how they received cancellation but did not receive renewal that was sent to the same address one day apart. ***** *********

    Regards,

    ***** ********

  • Initial Complaint

    Date:03/16/2023

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The dispute involves renters' insurance.
    In August 2022, I purchased renters' insurance required by my landlord at the ********** **********, managed by *******. The Property Management Assistant ensured that all the information on the policy was correct at the time.
    In January 2023, my account showed late charges for non-payment of Renter's Insurance. I was told by my management company's third party, LeaseTrack, that charges appeared because the name of the Interested Party contained an error. The Interested Party on the Insurance was **********, but it should instead be *******. I corrected this with the help of the Renters' Insurance company. This amended proof was accepted by LeaseTrack in an e-mail.
    Since then, when asked to refund the accidental overcharge, LeaseTrack repaid half of the sum owed, then asked me to correct, once again, the name of the Interested Party. This time they wanted the Interested Party to be stated as **********, not *******.
    I believe they are creating these problems in order to extort money from tenants who cannot write business letters or defend themselves through continued vigilance. I've had to spend several working days trying to respond to LeaseTrack's continuing frivolous requirements. This is making them money while costing me money. I object and hope that something can be done to help LeaseTrack understand that in the U.S., we do not tolerate abuse of this kind.
    Thank you.

    Business Response

    Date: 04/05/2023

    Dear *****, This is in response to the complaint filed 03/16/2023.  Please note that this matter has been resolved.  Sincerely,  Amanda T***

    Customer Answer

    Date: 04/06/2023

    Better Business Bureau: 

    Thank you for your message and for reaching out to the company on my behalf.  I have reviewed the response made by the business in reference to complaint ID ********, and, although the company never communicated with me to admit fault and let me know that it was no longer charging late fees, it looks as though it stopped charging them.  For the moment, I find that this resolution is satisfactory to me.  Again thank you! I really appreciate your help! 

    Regards, 

    *** ******* 

  • Initial Complaint

    Date:01/20/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    CHARGED FOR 1YR OF RENTER'S INSURANCE WHEN I PROVIDED PROOF OF RENTER'S INSURANCE. COMPANY IS REFUSING TO REIMBURSE MY FUNDS FOR $135.00.
    MY POLICY WAS FROM 11/30/21 -11/30/22 AND MY MOVE IN DATE WAS 12/2/21. THE COMPANY SAYS WILL HAVE A SUPERVISOR CALL AND THEY DO NOT.

    Business Response

    Date: 01/25/2023

    After a through review of the insured's policy, we can confirm that a full refund as requested will be issued. The insured should expect a the refund to be processed by Feb 3rd. We apologize for any inconvenience this matter has caused. 

Lease Track Services is NOT a BBB Accredited Business.

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