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Business Profile

RV Repair

Blue Compass RV

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in RV Repair.

Complaints

This profile includes complaints for Blue Compass RV's headquarters and its corporate-owned locations. To view all corporate locations, see

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Blue Compass RV has 2 locations, listed below.

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    Customer Complaints Summary

    • 15 total complaints in the last 3 years.
    • 9 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/28/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I sent my camper in for repair they “ fixed it” got it home tried everything out still the same issues! After they charged me for fixing the problems. Also they repair a broken board that they broke last time it was in service they forgot the wood glue in the back room of my camper that spilt all over and ruined a couple other trim pieces in my camper.

      Business Response

      Date: 06/29/2023

      The unit is currently at Albany RV and we are making the necessary repairs

    • Initial Complaint

      Date:06/04/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a used ********* 2014 ***** ******** popup camper from Albany RV for $8000. They walked me thru the unit and explained how everything worked. I requested to know if there was anything wrong with the unit and was told that it was working properly. When I got home I tried to get the unit set up and realized that the ******** popup top does not go up. This makes the unit completely unusable. I sent them repeated email to discuss the problem, but they have not responded with any indication that they want to assist me to get it fixed to a working condition. Basically they sold me an $8000 RV that is not usable.

      Business Response

      Date: 06/06/2023

      We have an appointment with service for 6/17 to have the problem diagnosed and correct parts ordered if needed.

      Customer Answer

      Date: 06/06/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  They have reached out and stated that they will repair the RV to proper working condition for the following items:  Lift systems for ******* popup, right flasher that does not work on 7 pin system they installed, propane gas burner pilot light and testing and fixing water heater and furnace if needed.  They also stated that since I have to drive 7 hours round trip they will reimburse me for my gas costs if I have to come back another time in the case that the repair cannot be completed on 5/17.  As long as this is all taken care of then I will accept that the issue is resolved.  Otherwise I expect to follow up with this complaint.

      Regards,

      *** *******

    • Initial Complaint

      Date:11/17/2022

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Bought used popup camper. They never put title in my name. My lender contacted title is still in previous owners name. I contacted dmv after dealership told me its my problem. Dmv title unit says dealership needa to contact their partner division at dmv. Ita dealershipa fault the processed title wrong. I called dealership and got run aroumd now they are putting this on my lender. Before i take legal action im swnding my complaint here. Ive contacted bank to also get in touch with rv dealership. Making payments on a loan for a vehicle i have in possession but doesn't belong to me.

      Business Response

      Date: 11/22/2022

      We apologize for any inconvenience. The title is being processed and will be sent to you. 

      Customer Answer

      Date: 11/23/2022

      Better Business Bureau: 

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  

      Regards, 

      ****** ********* 

    • Initial Complaint

      Date:10/25/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My husband and I went to albany Rv back on August 13 - we were told we needed to put a 250 dollar deposit down to 'hold the rv while they worked on an approval, unfortunately we could not reach a monthly payment agreement we told them we bought elsewhere and to return the deposit , they assured us it was sent , weeks went by we had received nothing , my husband reached out to his sales person to ask where the deposit was , we have all the texts assuring us it was sent ,weeks went by nothing , on I reached back on on october 3rd and again they assured us the deposit was sent, it has not arrived in my mailbox . It now sits october 25th and we have yet to receive any money back from albany rv, this is poor customer service you are stealing what is not yours, after multiple phone calls ,text , and emails we have gotten nowhere , this is un acceptable, we want our money back !

      Business Response

      Date: 10/25/2022

      We apologize for any inconvenience. I reached out today to let the customer know we have the check printed and ready to be mailed or picked up, they preferred to pick it up today. Thank you

      Customer Answer

      Date: 10/25/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  Just know it took me telling the company I made the complaint and magically had the check ready , I feel bad for future customers I'm not the first one to complain about not getting a refund back .

      Regards,
      ***** *** ***** *****

    Blue Compass RV is NOT a BBB Accredited Business.

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