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Business Profile

Toys

Collectors Emporium

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/13/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased from seller burning tree games on Amazon. They took the item money from my acct and created a fake **** tracking number. After over a week of no movement with in **** I contacted the seller. He claimed they dont have the item, even though the storefront says they currently have 15 in stock. He claims he refunded my money but I have yet to see it. Amazon cant do anything because its a third party seller. Upon researching seller this is his MO. He takes the money, creates a false tracking number, with no intentions of sending item.

  • Initial Complaint

    Date:09/05/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made a purchase from Amazon.com and it was assigned to a 3rd party seller, Burning Tree Gaming, out of *********, **. The purchase I made was well over $100 and surprisingly, I was charged almost immediately. A shipping label had been created within hours of me making the purchase. After one week, my items did not arrive and the shipping label had not moved. It was never dropped off to any postal service. Amazon couldn't reach the seller. A simple ****** search will tell you need to know about this "business" and the current practices that it utilizes.

    Customer Answer

    Date: 09/30/2023

    Better Business Bureau:

    At this time, I have not been contacted by Collectors Emporium regarding complaint ID ********.

    Sincerely,

    ***************************

  • Initial Complaint

    Date:08/08/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    7/13/23 I purchased a booster box of Digimon cards from the seller. Digimon TCG: Booster Box - BT-13 Versus Royal Knight - Preorder Ships 07-21-2023 1 $71.99 USD The email confirmation states the item would be delivered Thursday, Jul 20Friday, Jul 21.I emailed them on the 7/24 stating I had not recieved the item. Their response was Hello,I apologize but our order was delayed. Your order will ship out by the end of the week. We appreciate your patience in the matter August 3rd I emailed them stating I had not recieved the product. No response.I emailed them today, 8/7/23 and still no response.

  • Initial Complaint

    Date:07/24/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased Folded Space Champions of Midgard and **************** Game Box Inserts from Burning Tree Gaming company via ****.com marketplace, order # ********** on May 12. After I received the product, I found out it was NOT what I need. So I returned the product. I called Burning Tree Gaming company. They confirm that they have received the returned product on May 30 and have refunded full amount $31.55 to ****.com. However, almost 2 months passed, I have not received the refund yet. Burning Tree Gaming keeps using the excuse that they have refunded to ********. So They think they do not owe any longer, and have refused to answer my phone call or voice messages. Regardless how ******* Tree handles with the agent ****.com, I have no visibility or control. As the end customer, I respectfully request a full refund $31.55 directly to me from Burning Tree Gaming. Please help me with the refund. Thanks.

    Customer Answer

    Date: 08/17/2023

    Better Business Bureau:

    At this time, my complaint, ID ******** regarding Collectors Emporium has been resolved. Thank you so much for your hep! Sincerely appreciated! 

    (By clicking "OK", your complaint will be closed as Resolved.)


    Sincerely,

    ******** ****

  • Initial Complaint

    Date:01/09/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a Pokemon plush as a Christmas present. I bought it on 12/12. The shipping order shows a label was made, but no progress was made on the tracking number. I tried both emailing and calling the business when the gift never arrived, but they kept telling me that the gift was on the way. Finally in January when it still had not arrived, they said they would look into it and get back to me the following day. They did not. I tried calling them multiple times and no one would pick up the phone. I would like a refund and I would like the public to be aware of their sketchy business practices. They also operate under multiple names to try to trick the general public.

    Customer Answer

    Date: 02/02/2023

    Better Business Bureau:

    At this time, I have not been contacted by Burning Tree Gaming regarding complaint ID ********.

    Sincerely,

    *********************

Collectors Emporium is NOT a BBB Accredited Business.

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