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Business Profile

Payment Processing Services

Apex Billing Services, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Payment Processing Services.

Complaints

Customer Complaints Summary

  • 8 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/15/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company contacted me about a debt that I owed. I set up a payment plan with them and completed paying for the debt in full now 2 years later I received a call from an attorney that I was being sued over this exact debt that I already paid in full and due to penalties and lawyer fees the debt almost tripled. This company took my money and did not report to the creditor that it was paid in full.

  • Initial Complaint

    Date:06/26/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Many years ago I took a payday cash loan by western sky in Nevada. I started to make the payments and then stopped making the payments. I was contacted by this place called ******** *******. I was threatened to be taking to court and was threatened to be served. So I got scared. They had all the loan information. I did not have any paperwork from the loan only remember the estimated amount and dates so I assumed this was legit. Which was my mistake. I agreed to paying a certain amount every month until this astronomical number was paid off that included this places fees. I started paying $58 each month for almost two years. I had gotten a new credit card so I went to call them to update the card and all the phone numbers they gave me originally were out of service. Even the number on my billing statement which was Apex billing that phone number was out of service too. So I started doing some research on here and on other sites to come to find out they are a scam. That western sky was taking to court by almost everyday and were illegal and the business closed down in 2013. So I stopped all payments because my card changed but now also contacted my credit card company to stop payments and to investigate it. They haven't contacted me about anything but other than stopping payments. They have been harassing me threatening to serve me at my work. They have been calling my entire family almost non stop, including my brother in law who is out in California. They are harassing me and my family so much it's really getting out of control. They got over $1,000 out of me which was more than the amount I even borrowed and from what I read apex billing isn't even supposed to be collecting money from people. I NEED THE CALLS TO STOP. I understand I probably won't get my money back but the threatening non stop calls need to stop to me and my family.

  • Initial Complaint

    Date:05/25/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I’ve been laying these people 65 dollars every month for the last year!! They contacted me awhile ago about a past debt that I did actually have. Everything seemed legit and they wanted to work with me to get the past due paid. I’ve been trying to reach them for a long time to get balance i go etc. From my research you can not get ahold of anyone here. None of these numbers work etc. I’ve made a claim with my bank on all the charges! We are talking close to $900 dollars of throwing away money! Extremely pissed off. Anyone that can help with my next steps please let me know!

  • Initial Complaint

    Date:02/22/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I’ve been paying them 50.00$ a month for quite sometime. Can you assist me with some help

  • Initial Complaint

    Date:01/30/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    WELL FIRST OF ALL THEY ARE RUDE AND CALL MY RELITIVES THREATNING THEM ABOUT ME . THEY NEVER TRIED FIRST WITH ME , I DONT KNOW HOW THEY GOT MY X SISTER N LAW INFO. THEN I TALKED TO THEM AND THEY EVEN TOLD ME THE CREDIT ON THE CREDIT CARD WAS 300 AND NOW THEY ARE CHARGING ME ALMOST 800.00. I WANT TO FILE BANKRUPTCY AND THEY SAID I COULDNT AND THEY HAVE PAPERS TO TAKE ME TO COURT AND THEY CALLED MY X SISTER N LAW AGAIN . SO THEY HAVE MY NUMBER THEY HAVE TO LEAVE OTHERS ALONE AND CALL ME . I AM FILLING BANKRUPTCY .

  • Initial Complaint

    Date:11/15/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My dad called early October saying a person left a nasty threatening voicemail for me on his phone. From nation dispute resolution, So I call and the lady named Abbey W***** answers and says that I owe from *** **** *******(which I do) and that I need to settle this payment. I had a payment arrangement set up with them in 2020/2021 but due to COVID hitting and unfortunate circumstances. I stopped paying and they said they will send my account into court(which they never did) as stated above fast forward to 2022 of October. I see up another payment arrangement. Only to find out that they do not own my account. I contacted *** **** ******* themselves and they pointed me into the direction of the company that does and I contacted abbey W***** today, and she says in fact they do. But I actuality I think I’m being scammed. Please get back to me apex billing and stop all payments. And refund me for the payments made in 2020/2021

  • Initial Complaint

    Date:10/12/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Received threatening call October 2021 that I would be taken to court if I didn't set up a payment plan for an old **** ** ******* account. Scared, I entered into payment plan. Stupid me, I should have done more research! One year later almost to the day, I get another similar threatening call from another company about a **** ** ******* account - account number just one number different! This lead me to do more research. **** ** ******* cannot verify either account. I have been scammed by Apex for a year. They cannot mail me anything in writing which is illegal. Threatening legal action on initial call is illegal. They cannot provide proof that they are working on behalf of **** ** *******. I have contacted my bank about this fraud. I am also requesting that ALL my payments be refunded to me immediately.

  • Initial Complaint

    Date:07/22/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been paying this company Apex billing services for a bill that no one could completely explain to me..I aggred to a monthly amount. I had a number to a lady that said she was with National dispute resolutions. I've since tried calling her number *** *** **** Melanie and number doesn't work. Tried calling the Apex number *** *** **** and it's always goes to a busy signal. I have read some of the complaints from others and need some help getting this resolved.

Apex Billing Services, LLC is NOT a BBB Accredited Business.

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