Business Profile

Cable TVs

Altice USA

This business is NOT BBB Accredited.

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Important information

Customer Complaint:
Please be advised that due to the high volume of complaints received for this business, BBB publishes 1 out of every 5 complaints handled through our conciliation process.

Complaints

This profile includes complaints for Altice USA's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

5,869 total complaints in the last 3 years.
1,740 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:09/04/2022
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had a account with this company the account was paid in full. I closed the account and is still being charged as if the account is still open. They say that there is still a outstanding balance after the balance was paid in full and closed Now there is a late fee for a balance that should not exist or a account that should be closed
Business Response
Date: 09/07/2022
In response to the complaint, Optimum spoke
with the customer on September 7, 2022, to acknowledge receipt of the complaint
and apologized for any poor experience they encountered. In speaking with the
customer, it was found that the complaint was towards a disconnected Optimum Mobile
account that had a past-due balance of $10.00 marked as a late fee. The $10.00
has been removed and credited as the Mobile account has been disconnected, and all
billing has ended. The customer has our direct contact information should any
further assistance be required.
Initial Complaint
Date:09/03/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On August 15th, I initially wanted to start new internet service with Optimum. 24 hours later, I changed my mind and went with a different service provider so I called Optimum to cancel the install. Two days later on August 18th, I received equipment to install internet services with Optimum. I called them again and spoke to 4 different people, two supervisors, ******* from Billing and **** from the Retention department. They assured me that they would cancel my installation, send me a paid postage to return the equipment, and cancel the pending activation that was still on my account. **** then told me that there was no label being sent out to me and I have to go to ***** to return the box at no charge. He also stated that he is typing up these notes for documentation. I was told that no service would be initiated and I wouldnt be charged, however, on September 2nd, I received a bill in the mail for $81.77. Service was never set up at my house with this provider and they refuse to cancel the bill. Each supervisor and department I speak to tell me different things and I just need the installation canceled and bill removed I do not want service with Optimum at all. They refuse to send me confirmation of cancellation but they can send me equipment and bills for a service I never started. This is fraudulent and needs to be resolved ASAP
Business Response
Date: 09/10/2022
In response to the complaint, Optimum attempted to speak with the
customer on September 6, 2022, to acknowledge receipt of their complaint and apologize for the
poor experience they
encountered. We have disconnected the customer’s account and backdated
this to August 18, 2022, the day the account was activated. Assuming the customer returns all equipment they received,
they will not owe a balance to Optimum. We have informed them of this by
voicemail and via email.

Optimum’s final attempt to reach
the customer was unsuccessful; however, voicemails and emails were sent, which
provided our direct contact information should any further assistance be
required.
Initial Complaint
Date:09/01/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have 3 TV's and internet/wi-fi service with Suddenlink/Altice/Optimum ( Or whatever they choice to call themselves next month ). Six months ago I started losing channels and havin my TV pictures freeze and need to reboot my system to restart. Internet would go down and wi-fi signal would be so weak it was unuseable. Techs service said return signal to building was too high and not to use more than one TV until repaired. As service continued to falter I would call again to no avail. Last month it was so bad a Service tech came out and informed me that I can't even contect 2 TV's let alone play them without loss of service until outside service repaired. Went to the office in Bullhead City, AZ and discussed it and was told repairs would be done by September 1,2022. Nothing has been done yet for all this time I get billed for all these services without receiving them. They have no problem with collecting for services not rendered.
Business Response
Date: 09/14/2022
In the complaint, the customer stated that
he began losing channels and after being visited by Optimum technicians he was
told that the return signal to the building was too high. Because of this he was only able to use one
television and he was experiencing intermittent connection with his internet.

In response to the complaint, Optimum spoke with the customer on
September 2, 2022 to acknowledge receipt of the complaint and apologized for
any poor experience they encountered. At this time, the customer was advised that
there was a crew in place to resolve the outdoor issue but they have not been
able to gain access due to a locked gate that required an access code for
entry. After hearing this, the customer
provided the access code, the outside technicians completed the work, and the
customer confirmed improvement in the signal reaching the home. A service visit is in place to reconnect a second
cable box and ensure service performance. Our direct contact information was
provided should further assistance be required.
Customer Answer
Date: 09/14/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

Although I have seen some improvement in my internet reception, I have yet to get my phones and TV boxes and WIFI connect as they were suppost to be. Without that, I cannot say the problem is solved. Once that is known they said then and only then would they discuss to refunds or cost reparations I would receive for the 7 months of improper service I did pay for. Two disabled TV's and Wifi during this time which they religiously billed and collected without recourse. Hopefully we are on the way to a rightious conclusion but it's too early to tell.
Thanks ***** ****

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

***** ****

Business Response
Date: 09/26/2022

The customer stated they had seen improvement in his
internet reception but continued to experience TV and wifi issues, and
requested credit.

In response to the complaint, a follow-up service visit was
completed on September 19, 2022. The technician removed the splitter in the
attic and added a splitter in the garage to relocate the TiVo box to resolve
the issue. A total service credit of
$107.42 was applied for the validated service issues. Our attempts to reach the
customer to acknowledge his rebuttal or explain the above were unsuccessful;
however, our contact information was provided should any further assistance be
required.
Customer Answer
Date: 09/27/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

***** ****
Initial Complaint
Date:08/31/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This company is the worst! Put in to add additional services. Since I been with Suddenlink it has been nothing but the run around. Hold for hours on the phone to get a representative that put the wrong information in the system. One time it took them almost two months to get it right. Now they still can’t seem to get it right. Optimum brought Suddenlink and they still doing the same thing. Worst company I have ever had to deal with, everything is wrong they put what the want in the system to get you off the phone. I haven’t never spoken to a representative and had a successful call. They leave you on hold and never get the supervisor.
Business Response
Date: 09/07/2022
In response to the complaint, Optimum attempted to reach the customer on September 1, 2022, to acknowledge receipt of the complaint and apologize for their poor experience but was unsuccessful. Optimum contacted the customer on September 6, 2022, and confirmed services were working after the service visit on September 6, 2022. The customer also accepted a new promotional rate of $174.99 for 12- months. The customer has our direct contact information should any further assistance be required.
Initial Complaint
Date:08/31/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On August 8th I contacted Altice/OPTIMUM to discontinue or unbundle my Internet and keep my TV/Cable and Telephone bundled.
I took the Router back with me and set it on her desk.

The representative was not paying attention and discontinued our Telephone instead. I contacted the Little Rock BBB a couple weeks ago to help up get our Telephone returned to us ASAP with the telephone number we had for over 60 years.

Thank you for contacting the Texas Executive Office of this Cable TV providing office. They called me stating BBB had contacted them on August, Friday the 12th and they agreed the Telephone should be reinstalled. They did so on Saturday the 13th.

The next week we received the Optimum bill due on September 1st. However the bill reflected the changes on August 8th. The bill charges us for the Internet @ $89.99 for time used 8/16 to 9/15. All charges for Telephone are omitted or subtracted.

I've called numerous times and people keep telling me I must pay this bill regardless of changes.

I reminded them they did not bill me for Telephone. I told them I will not pay the $89.99 for Internet that I disconnected on August 8th. THEREFORE, I NEVER USED IT AUGUST 16TH NOR WILL I USE IT UNTIL SEPTEMBER 15TH BECAUSE I HAD NO EQUIPMENT TO USE IT.

They continue to demand for full payment of bill by tomorrow's date of September 1st.

I have spoken will several reps at the Altice Texas Executive Office. I have receipts from their local representative showing monthly bill without
Internet and with mistakes stating my monthly charge would be $67.14.

JUST before his shift ended yesterday, Shane Oats, said to email him pictures of receipts YESTERDAY so he could see them. He said he would call me today Aug 31st, around 1pm.

PROBLEM IS HIS INTERNET ADDRESS HE GAVE ME ALWAYS CAME UP: Failure to Deliver

I called early this morning and spoke to an Anthony about the email problems. ANTHONY TOLD ME SHANE OATS WOULD NOT BE IN TODAY. They are forcing to pay on 9/1.
Business Response
Date: 09/12/2022
In response to the complaint, Optimum spoke to the customer
on August 30^th, 2022, to acknowledge receipt of her complaint and
apologized for the poor experience she had. Throughout our investigation, it
was found that her mother’s phone services were reconnected and activated. She
was also reassigned the same phone number in question. The customer ultimately
opted to keep her mother’s level of services as they were. The customer was
advised that Optimum will follow up internally regarding the interaction she
experienced at the Optimum store and was provided with our direct contact
number should further assistance be required.
Initial Complaint
Date:08/31/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Our phone company has changed to this Optimum and we have reached out several times with no resolve. We had an internet issue and they came to fix it then suddenly changed our home phone number to a random number without telling us. We did not call them to fix our phone just internet. We have had this phone number for 50+ years and they changed our phone number we want our number back immediately or they need to release the number so we can port to another phone company. They don't seem to care at all we had this number for years upon years and we want our number back or we will be seeking further action.
Business Response
Date: 09/09/2022
In
response to the complaint, Optimum spoke with the customer on September 1, 2022
to acknowledge receipt of the complaint and apologize for their poor experience.
Optimum researched the customer's issue and found that the rate center the
customer's address is in was changed to a different rate center than the phone
number in question. A change of this kind is handed down from the FCC. Optimum
did move the phone number to the customer's other account with the old rate
center. Optimum is not able to move the number back to the original account.
The customer is welcome to port out the phone number to another company, but
that company will not be able to put that phone number on the original address either,
based on the FCC change. We remain available should any further assistance be
required.
Initial Complaint
Date:08/30/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My internet has been dropping to low speeds for 3 weeks and I have had 2 techs here who haven’t done anything. They said they needed an OCP tech, but 3 of them were on Vacation at the same time and none of them showed up in the past 3 weeks. Optimum has done nothing to help me and I work from home so getting disconnected from my work site every 15 minutes is horrible. I’m an IT tech so I did everything I could to check my modem/router and even monitored my internet connection. I sent and showed the techs of Optimum a video of my faulty internet and they still didn’t have an answer. I’d really appreciate you guys putting the smack down on them for not being an authentic service to me for many years. Have a nice one.
Business Response
Date: 09/13/2022
In the complaint, the customer was concerned his Optimum
internet service was experiencing intermittent service and dropping offline. In response
to the complaint, Optimum spoke to the customer on August 31, 2022, to
acknowledge receipt of his complaint and apologize for the intermittent internet
service. On September 2, 2022, Optimum engaged
its construction team, where all work is set to be completed by September 16,
2022. Optimum followed up with the
customer on September 13, 2022, to explain the above. The customer has our contact information
should any further assistance be needed.
Customer Answer
Date: 09/16/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

It’s the 16th and the job wasn’t completed. I seen where they’re working at in the ********* ******* **** and they’re just sitting there in a truck talking and giggling around. I checked a hour before and they were still in the truck chatting. They’re not taking the job seriously and I was lied to about the date being the 16th. This is depressing because me and my mom both work from home and the internet has been out all day while they just sit there and soak up company hours doing nothing. Please do whatever to help. I’m at the point where I want to sue them for faulty service because this has been going on for over a month and I’m at risk for losing my job.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

******* *******

Customer Answer
Date: 09/27/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:
They still failed to fix my internet. I had a tech here today who couldn't do anything because he's a contractor and they haven't been calling me at corporate. I always have to call them just to get a sentence of info on what's happening. They didn't contact me saying it was fixed I didn't receive one call from them and if they were to call me, Why call me just once? They're lying to buy time and closing tickets on issues that aren't fixed. Please help me it's been 2 months and I'm super close to getting a lawyer because this is beyond false advertisement and I feel my internet should be free for life.

******* *******

Business Response
Date: 10/04/2022
In the complaint, the customer reported
ongoing issues with exposed lines that need to be buried and inconsistent
internet services needed for work at home.

In response to the complaint, Optimum,
formerly known as Suddenlink, spoke with the customer on September 1, 2022, to
acknowledge receipt of the complaint and apologize for the poor experience. In
speaking with the customer, Optimum escalated the exposed lines and
intermittent services to Optimum’s field services team to further review. On
September 5, 2022, the services technician found no service impairments at the
time but did escalate the exposed feeder lines to construction for repair. On
September 15, 2022, construction started repairs on the exposed feeder line and
reported a conclusion on September 16, 2022. During a follow-up conversation on
September 17, 2022, the customer reported intermittent internet services, to
which a service visit was scheduled. On September 19, 2022, the customer was
notified that his service issues were escalated to Optimum’s outside
maintenance team for review of low signal levels received from the modem. On
October 3, 2022, Optimum’s maintenance team concluded its repair and found low-voltage
issues on the outside services box where an amp was not providing efficient
power. In speaking with the customer, he confirmed services were working
correctly and was advised that our team remains available should further
assistance be required. A downtime credit of $87.28 was applied for the
validated service issues and can be found printed on the following billing
statement. Our direct contact information was provided should further
assistance be required.
Initial Complaint
Date:08/30/2022
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been struggling to get suddenlink/optimum to reduce my bill. I am a disabled veteran trying to exist on less then $1100 per month. I need internet for my medical care. My bill climbed to $68.50! I was told to apply for acp which I did and qualified for. Since April of this year I've talked to so many "billing support" people. I finally realized this provider has repeatedly deceived and duped me. Each time I called support, I would have to regurgitate everything. I am certain I am talking to a call center, not to an actual suddenlink/optimum technician. This is not a trustworthy company, it is a predatory company so I kept a log of events and proof of my acp submittal which I will include. This company absolutely does not use tracking numbers to ensure a problem will be resolved, instead they deceive and move me along. I have spent will more then 12 hours talking to these people and other people that were supposed to remedy the billing to include acp. I have no options for internet otherwise I would use a trustworthy provider, yet I am forced to have internet to talk with my doctors and their other medical technicians. My account number is *****************.

Now I am seeking help from you and I will follow up with complaints to FCC and CPUC in california and attempt to find legal help. I will also write my supervisors urging them to cancel Humboldt's access to this predatory company so a new trustworthy company can take over.
Business Response
Date: 09/07/2022
In response to
the complaint, Optimum spoke with the Customer on September 6, 2022, to
acknowledge receipt of the complaint and apologized for any poor experience
they encountered. In speaking with the Customer, it was explained that his bill
was $107.16 because his current monthly charges of $48.50 plus $58.66 were
being carried over as a past due balance. Optimum repackaged the Customer to a
new monthly rate of $29.99 plus taxes and fees and assisted the Customer in
making the necessary changes to the name profile for his Affordable Connectivity Program (ACP) application. The Customer advised that they would be
making a payment towards the account at a later time. The Customer has our
direct contact information should any further assistance be required.
Customer Answer
Date: 09/12/2022
Better Business Bureau:
I have spoken with someone from optimum in this country. I am very apprehensive about this company & hope they will make it possible to keep internet connected. I applaud the BBB model of assigning an ID to my complaint--shines with professional excellence.

Ihave reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Thank you

Sincerely,

** *******
Initial Complaint
Date:08/30/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I established internet services at **** *** ****** ********* ** *****. At that time, I purchased internet equipment from Suddenlink (reflected as 8/12 $100 equipment charge). After canceling service, I am being charged $130 for outstanding equipment that I clearly purchased. They have now turned this over to a collection agency. This is a long practice of Suddenlink being deceptive in billing practices.
Business Response
Date: 09/01/2022
In
response to the complaint, Optimum, formerly known as Suddenlink, spoke with
the customer on August 31, 2022, to acknowledge receipt of the complaint and
apologized for any poor experience they encountered. In this complaint it was
discovered that the customer was charged for a modem in error. When discovering
the error with the wrong modem information. It has now been corrected and the
charge for 130.00 has been removed from the account as of September 1st, 2022. Optimum
Collections has been notified to stop all contact as it has been resolved. The customer has our direct contact information should any
further assistance be required.

Customer Answer
Date: 09/01/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I am receiving harassing phone calls now from the collection agency because of suddenlink. My time should be compensated for all of the harassing collections calls I am receiving because of their lack of attention to detail

I also Never received the promo gift card from signing up for service.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

***** ******

Customer Answer
Date: 09/02/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:
I am still receiving harassing phone calls from the collection agency. This is unacceptable. I should be compensated for this. The FCC would not approve of either issue here.

***** ******
Initial Complaint
Date:08/30/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Today, I lost internet connection. I contacted the company, talked with a pleasant customer service rep, got it working again and ended the conversation. Within five minutes, the internet stopped connecting again. I contacted them again, began talking with a new representative, and went on a roller coaster of her being offended I used the word crap, which was not in relation to her and was not in anyway hostile, but then kept getting threatened to have contact stopped, a manager to review our interactions to see what punishment I would get, etc. At that point I am angry, told her I was angry and to transfer me to someone else, specifically her supervisor, and was then disconnected from the chat. I attempted to reconnect as my issue hadn't been resolved, when I started getting messages saying they were having technical difficulties and could not be reached. Funnily enough, my internet did start working immediately after this, but I am furious with this representatives service and treatment of me. I have now lost a half a day of work, and have paid for internet service I was not provided.
Business Response
Date: 09/02/2022
In response to the complaint, Optimum attempted to reach the customer on August 31, 2022, to acknowledge receipt of the complaint and apologize for their poor experience. Upon review, the customer contacted an agent via online chat on August 30. The customer stated they were having internet connection issues. The customer was instructed to unplug and plug in her modem to resolve her issues. The customer did the steps, and the problem was resolved. All interactions are being reviewed so any areas of opportunity can be handled internally. Optimum’s attempts to reach the customer was unsuccessful; however, emails and voicemails were sent. The customer has our direct contact information should any further assistance be required.
Customer Answer
Date: 09/03/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

The chat referenced in the response above is NOT the last chat and what is being referred to in this complaint. It is the chat after that that they aren’t acknowledging here or in their emails that have been sent to me. Emails I have replied to saying that because of my Autism and ADHD, I will not talk on the phone, and email and text are the required forms of communication due to this disability. In addition, I have received emails regarding the actual service as well, saying everything is fine, despite the fact that I still lose connection several times a day.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

***** *******

Business Response
Date: 09/08/2022
In response to
the Rebuttal, Optimum attempted
to contact the customer on September 6, 2022, to acknowledge receipt of the
complaint and apologize for any poor experience they encountered via email but
received no response. In response to her chat with our agent, all interactions
are being reviewed, so any areas of opportunity can be handled internally. We attempted
to reach the customer again on September 8, 2022, to schedule a service visit,
but we were once again unsuccessful. Optimum’s
attempts to reach the customer were unsuccessful; however, voicemails
and emails were sent, which provided our direct contact information should
further assistance be required.

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Altice USA is NOT a BBB Accredited Business.