We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Designer Pet Clothes

RifRuf LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Designer Pet Clothes.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/12/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of Transaction: April 26, 2025 Amount paid: ***** Product purchased was Caesar Dog shoes size 6 in the color daffodil. Company states 3-5 business days for shipping. I have yet to receive anything. No confirmation of the shipping date. No email stating the item has been shipped. Nothing in the mail. ****** ****** also states Our customer service team operates M-F from 8am to 4pm EST and usually responds within 24 hours on weekdays. I have emailed them several times as well as tried to contact them through their instagram page with no response. This is not the first time they have done this.

  • Initial Complaint

    Date:07/29/2024

    Type:Delivery Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed an order on July 15th for a total of $380.55 for 5 pairs of shoes, 2 leashes, and insurance package. I have been trying to reach out to them via email and social media. They have only replied back ONCE stating they would ship out the same week. It is now the end of the week and still no update on shipping and no email back regarding updates either. I have been advised to write a complaint and report here and to also file a chargeback if I do not receive my shoes.

    Business Response

    Date: 08/12/2024

    Hi there,

    Upon review, the package has been confirmed as delivered according to the tracking update: ***** Tracking ********************************************************************************************

    The out-of-stock items were also refunded; however, the refund has not been processed due to a chargeback initiated by the customer. We have requested that the customer cancel the chargeback so that the refund can be completed.

    Please find the attached files for your reference. Thank you for your attention to this matter.

    Customer Answer

    Date: 08/14/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    [Your Answer Here]

     You guys shipping the order out does not mean Ive received it  I have NOT received any of my items that I ordered. Aside from not replying back or even keeping consistent communication until Ive opened a case, I would like to also point out, in the screenshots, I have bought order protection. As stated in your policy with the screenshot attached as well, items that never arrived will be re-shipped. What was the point of offering order protection if you guys cant even follow through on the promise? However, considering how LONG it took you guys to even acknowledge and shipped the first order out, I refuse to accept a re-shipment. At this point, I will only accept a refund. I will be leaving for my work trip this weekend and will be gone for the next 3 months. I will not, and physically cannot, accept any packages shipped to my address since I will not be there. The door of the delivery proof in the screenshot provided for the delivery is also not my door. I have attached a photo of my door with ID proof of what my door looks like. Unless there is an agreement of a refund of my whole order, I will not cancel the chargeback. 

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    *** ******




     

RifRuf LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.