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Business Profile

Hats

Eric Javits Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 8 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/05/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a hat from ERIC JAVITS on 5-24-25 for $226.31.THEIR WEBSITE PRODUCT DESCRIPTION DOES NOT MATCH WHAT IT SAYS ON THE PRODUCT I RECEIVED. When I return it they will only refund a portion of the price because they charge a $22 restocking fee. They will not refund the full amount even though their description does not match the actual product! They say on the website that you can roll this hat up in order to pack it. When I received the hat there is a label attached to the crown of the hat that says that you should pack it upside down in the suit case and stuff it and support it with clothes to support the brim. I contacted customer service and they keep saying that "The Squishee VIP hat is indeed a packable/rollable hat. We always place packing instructions with all our hats that say "stuff with small clothing items or hosiery" even if the hat is rollable. This is to give our customers options on how they can pack it." The problem is that the hat I received is RIGID and will break if I roll it. THEIR WEBSITE PRODUCT DESCRIPTION DOES NOT MATCH WHAT IT SAYS ON THE PRODUCT I RECEIVED.

  • Initial Complaint

    Date:02/12/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a sun visor from this high end store, Eric Javits, on 2/1/25. I checked the status of my order on 2/4/25 as I noticed it had not moved through the process. I called them and they said it was on hold because the box for the visor was not in stock. I requested they release the order anyway. From 2/5/25 on, there has been MULTIPLE calls and emails asking for an update, which they could not provide or stated it takes a while for ***** to update. I called ***** on 2/28/25, they stated the shipper has not shipped the item. On 2/10/25, I called and asked if they could overnight the item,I never heard back. I called again and was promised a supervisor would call me. Needless to say, no one called and now they will not answer the phone. They are one of the WORST companies I have ever dealt with.

  • Initial Complaint

    Date:06/20/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a hat.I received the hat. The hat was so small it barely fit a child.I returned the hat using their form.I paid for shipping and a restock fee too.They have return.I cannot got hold of anyone about my refund to my credit card.

  • Initial Complaint

    Date:05/31/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased (2) hats and returned (1). The return was mailed back the day after I received it. They refuse to credit the credit card that was used in the purchase, and will only issue a gift card! I dont want another hat!! I want my refund!! Horrible customer service!

    Customer Answer

    Date: 05/31/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    *********************



     

Eric Javits Inc. is NOT a BBB Accredited Business.

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