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Business Profile

International Movers

Transparent International
BBB accredited business seal
BBB Accredited BusinessA-Rated by BBB

Complaints

This profile includes complaints for Transparent International's headquarters and its corporate-owned locations. To view all corporate locations, see

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Transparent International has 2 locations, listed below.

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    Customer Complaints Summary

    • 19 total complaints in the last 3 years.
    • 13 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/02/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      [Your Answer Here]

       This does not solve the problem by removing ******* movers. It is your responsibility to make sure my pallet come home. ******* movers said the payment hasn't come through. I need to see the payment made by your company to them. I need proof of payment and your communication with them or we could have a three way call. Thanks

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      ****** ******




       

      Business Response

      Date: 04/03/2025

      We have looked into this matter with the company in ***** and they were incorrect to state that they are not delivering due to nonpayment. We have rectified this matter and the delivery is clear to take place as soon as possible. We want to make it clear for anyone involved in this matter that no company in ***** or elsewhere is permitted to hold a client's delivery for any reason - nonpayment or otherwise. This was not something this company *************** had permission to do. We have removed this company from our supply chain and we will no longer be sending customers to their firm in the future. We apologize for any inconvenience. 

      Business Response

      Date: 04/11/2025

      This shipment has been delivered. This matter has now been resolved. Thank you for your patience.

    • Initial Complaint

      Date:04/02/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      Until and unless I get my shipment at my doorstep this problem is not solved. This particular person ***** has given me a heck of a time with communication. He never replies to any emails. He has caused distress . The company is very bad at answering questions. All they wanted  the monies. once handed zero communication. I have complete history of emails with them. Thanks

       

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      ****** *****




       

      Business Response

      Date: 04/03/2025

      We have looked into this matter with the company in ***** and they were incorrect to state that they are not delivering due to nonpayment. We have rectified this matter and the delivery is clear to take place as soon as possible. We want to make it clear for anyone involved in this matter that no company in ***** or elsewhere is permitted to hold a client's delivery for any reason - nonpayment or otherwise. This was not something this company *************** had permission to do. We have removed this company from our supply chain and we will no longer be sending customers to their firm in the future. We apologize for any inconvenience. 

      Business Response

      Date: 04/11/2025

      This matter has been resolved and the shipment has been delivered. Thank you for your patience. 

      Customer Answer

      Date: 04/17/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because after a long mental agony caused by the company has affected me. This is the worst company to deal with. Finally after complaining to BBB I received my consignment. Technically the company has to compensate for the mental and emotional toll on my health. I refused to accept their apology.

       

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      ****** *****




       

    • Initial Complaint

      Date:09/30/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Not sure if the company is the same listed, as I have a different address: Transparent International tel:************ ************************************************************************************************************************** ****** ******** (Moving Coordinator) *************************************** **** ****** ************************************* On July 19th I signed a contract with Transparent International for moving services from *********, **, ***, to ***********, **, ******. The contract was for U$3,800 for up to 98 cubic feet, with charges of $38.78 for each additional cubic foot. The contract says the amount is for door-to-door services at origin and destination, including custom clearance. That same day I paid a U$380 deposit. On July 24th I paid $175 for insurance and on July 29th I paid the remaining $3,420 (Invoice ******). On phone calls and emails it was established by the company that 98 cf would be the equivalent to 24 medium boxes. On July 31st, movers removed total of 26 volumes from my address, among boxes of different sizes, suitcases, a painting, etc, all listed in a Household Goods Descriptive Inventory. Movers estimated that total volume would be more than the accorded 98 cf, "but not by much". On August 9th I received an email from ****** ******** saying that there was a preliminary overage of 61 cf with an estimate additional payment of $2,365.58. My emails asking for clarification were never answered. On September 6th I had a videocall with the moving agent in ******, who warned me about a U$3,000 port fee to be paid when the moving arrives in ******. That information was never given to me even when I asked about additional charges I should expect. I asked the company for clarification about this fee but never got an answer. On September 11 I received an overage invoice stating that my moving was 120 cf ABOVE the 98cf I paid for, with a charge of $4,653.60 that if not paid would bring additional storage charges.

      Business Response

      Date: 10/15/2024

      This person is making this complaint because they do not want to pay port fees in ******. These fees are being levied by the port authorities in ****** and have nothing to do with Transparent. There is not a way to predict or prevent them from happening. This is an unfair abuse of the BBB system. 

    Transparent International is BBB Accredited.

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