Business Profile
Retail Shoes
Steve Madden, Ltd.Headquarters
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Reviews
This profile includes reviews for Steve Madden, Ltd.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.3/5 stars
Average of 23 Customer Reviews
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Review fromLaPorsha F
Date: 08/12/2023
1 starLaPorsha F
Date: 08/12/2023
I just got off the phone with Steve Madden because I was told my package was delivered. I see the proof of delivery and it was not my address so I reached out to the *************** and it is only a inquiry based system so that takes 48 hours. I then reach out to Steve Madden and they told me that I have to wait until Monday to contact them back (its Saturday) to ensure the package is not delivered to me. I stated to the rep I have the proof of delivery on the Carrier's website with my name on it and it's not my address so the package was delivered but okay. Then I asked what would happen when I called back Monday?? I was told it is going to be investigated and that can take up to another 5 to 7 days mind you I ordered these shoes almost 2 weeks ago just to be told that I have to wait additional week!! They cannot just send me another pair or even ask for me to send proof of delivery or the rep could have contacted their Carrier and got the proof of delivery and I could have shown my front door of my home. I will never in my life order from Steve Madden again. They placed me on hold for **************************************** there's nothing they can do for me I will have to wait. These were my birthday shoes. Never again. I would never do business with them AGAIN!!!Steve Madden, Ltd.
Date: 08/17/2023
We're sorry to hear you never received your package. A full refund was issued to the original method of payment the same day you brought to our attention that the merchandise is not in your possession. We apologize for the inconvenience and appreciate your understanding.Review fromBriana T
Date: 08/08/2023
1 starBriana T
Date: 08/08/2023
I placed an order online for new boots (retailing at $185.85) and received clearly USED/WORN boots without *************. It wouldnt even be possible for me to return ********* in store as it didnt even come with the shoe box/original packaging? I reached out to their customer service and they offered a 20% partial refund or to send a replacement after I return the items. I inquired about the replacement because these shoes are not exactly cheap, only to be told that it was actually sold out. It was my first time purchasing from this business and will definitely be my last. Not even sure how they thought shipping used shoes without the packaging would be acceptable.Steve Madden, Ltd.
Date: 08/17/2023
We're sorry to hear about your experience with your last order. Thank you for taking the time to share it with us. Per our conversation a few days ago, the partial refund was already issued to the original method of payment. Once again, we sincerely apologize for the trouble that this may have caused.Review fromMina K
Date: 07/13/2023
1 starMina K
Date: 07/13/2023
I HAD THE WORST EXPERIENCE WITH THIS COMPANY THEY ARE PASSIVE AND WILL WASTE YOUR TIME.Steve Madden, Ltd.
Date: 08/16/2023
We're sorry about your experience. Based on our recent email conversation, we consider your issue solved.Review fromCB H
Date: 05/09/2023
1 starCB H
Date: 05/09/2023
The word "clearance" and "final sale" should be listed next to the price of the item to differentiate between items that are on sale versus ones that are not. I purchased two pairs of shoes for the first time from your site, only to later learn that they were clearance items and not eligible for return. This tactic is deceptive marketing and shameful.Steve Madden, Ltd.
Date: 05/10/2023
All clearance items are clearly marked on our website with the following statement written in red below the "add to cart" button: "Clearance items and gift cards are final sale. No returns, refunds, or exchanges. Due to very low inventory quantities, there may be shipping delays." Thank youSteve Madden, Ltd.
Date: 08/16/2023
We're sorry to hear the shoes didn't work out. We emailed you a return labelReview fromJessica P
Date: 02/27/2023
1 starJessica P
Date: 02/27/2023
On Feb 24, 2023 i purchased shoes in store at the ******************. I asked the girl to grab me a new pair from the back and she left the pair at the counter for me while i continued to shop. I trusted the steve madden employee gave me the correct shoes, this was not the case. I went home and realized she gave me the wrong shoe. On Feb 26 i went to return them and was told i can exchange them since the shoes she gave me were clearance. I explained this is their error and the shoes i wanted were not clearance, the shoes she mistakenly gave me were clearance and i want a full refund. The employee who had a terrible attitude lied saying she was the store manager and was going to refund me but continued to tell me that clearance items can not be returned. I told her i dont care to hear about rules of clearance items as i did not knowingly purchase a clearance item. I was then told she is refusing me service because i had an attitude with her. At the same time another employee came over stating she was the manager as well. So i left the store with shoes i never asked for and no money refunded. Aside from that the employees were horrendous, acting like a pack of wolves ganging up on me and lying about their titles. One even yelled out sarcastically have a nice day. Horrible customer service will never purchase anything steve madden again.Steve Madden, Ltd.
Date: 02/28/2023
As per the conversation with the customer, we will be allowing a full return for refund. Thank youSteve Madden, Ltd.
Date: 03/01/2023
As per the conversation with the customer, we will be allowing a full return for refund. Thank youReview fromBella W
Date: 02/05/2023
1 starBella W
Date: 02/05/2023
The sizing of these are not correct. I kept them for so long and never wore them because you all messed up my order and delivered so late that I missed my event to wear them at. Yes I tried them on but never for an extended period of time. When I go to wear them I cant. They are like 2 sizes too small and I really love them but this has been by far my worst shopping experience. ***************** were no service at all. *** sent countless emails to get assistance with getting the cross body bag to match that I ordered and you all never made that right and it was an error on YALL art that I didnt get the bag delivered with the shoe and got the shoe too late. It was just too much. I would love to get the bag to match my sneakers and to exchange these for a 12 although I wear a 10. This is not cut correctly to sizes standers and theres no disclaimer on how this product does not align with the size chart. Also why keep allowing orders to be placed when they are not in stock??? Someone please contact meSteve Madden, Ltd.
Date: 02/28/2023
We're sorry to hear the shoes didn't work out. As discussed, we're arranging a return for an online creditSteve Madden, Ltd.
Date: 03/01/2023
We're sorry to hear the shoes didn't work out. As discussed, we're arranging a return for an online creditReview fromAlora P
Date: 02/01/2023
5 starsAlora P
Date: 02/01/2023
I ordered shoes on clearance meaning they were unable to be returned or exchanged. Unfortunately they arrived in a little bit of a mess and I was unsatisfied. After leaving a review, customer service reached out of their own accord and offered either a partial refund if I wanted to keep the shoes or to allow me to return them for a full refund. Very generous and some of the best customer service Ive ever experienced.Steve Madden, Ltd.
Date: 02/02/2023
Thank you so much for the positive feedback about your recent purchase experience with Steve Madden. We strive to make sure all of our customers are happy and satisfied their purchases. We are happy to hear that your issue was resolved and we were able to provide great customer service.Review fromDaniel N
Date: 08/18/2022
1 starDaniel N
Date: 08/18/2022
I placed an order in May for a pair of shoes for $124.30 (Order #******). I returned them late for which I was told I would only receive store credit for. Then, instead of actual store credit I was issued a one-time use credit code which expires at the end of October.So even though I have already paid $124.30 to Steve Madden, if I don't use the code by the end of October, then my money is down the drain. This is disgusting and an extremely shady business practice and Steve Madden is essentially stealing money from customers.I already spent the money!! My store credit shouldn't expire it should be the same thing as buying a gift card. Image buying a gift card and then being told that it expires in 3 monthsSteve Madden, Ltd.
Date: 08/19/2022
If you do not use your one-time use code by the date it expires, we will be happy to extend it for you. Our system only allows the one-time use promo codes to be valid for 3 months at a time, so if you do not use it by then, please contact customer service and they will be happy to extend it for you. Thank you.Review fromMelissa H.
Date: 08/07/2022
1 starMelissa H.
Date: 08/07/2022
I ordered 2 pairs of shoes 2 months ago. I received an email from ***** that my package was arrived but it wasn't delivered. I sent an email explaining that I never received my order they told me that they are going to do the investigation and it will take 7 days. After 7 days I sent a new email asking for the "investigation ", they told me to wait little bit. Now one month and a half since I sent the first email and they never answered, So I lost my money, and I wasted my time trying to recover at least the shoes or my money.Steve Madden, Ltd.
Date: 08/11/2022
We're sorry to hear you never got your sandals. Please rest assured you were refunded for the 2 pairs of PASTRY on 8/8/22. Thank you.Review fromMiriam V
Date: 07/30/2022
1 starMiriam V
Date: 07/30/2022
I bought a pair of heels size 7, my usual size, and they were really tight. I bought them final sale, but all I wanted was to exchange for a bigger size, which is still available on their website, but I was denied.Steve Madden, Ltd.
Date: 08/12/2022
We're sorry to hear the shoes didn't fit. Based on yesterday's conversation you had with our customer service department we consider your issue resolved. Thank you.
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