Reviews

Review Details

• Review fromChris R

  Date: 06/03/2025

  5 stars
  Super nice and helpful with the whole proces of this transaction

• Review fromMichael A

  Date: 05/30/2025

  5 stars
  Ive ordered 2 ecm from flagship and both of them are still going strong. I appreciate the customer service and how helpful Aniq was. Any modules I need in the future will come from flagship

• Review fromScott T

  Date: 05/29/2025

  5 stars
  Great customer service, shipped quickly, easy install.They reached out to be sure everything worked properly

• Review fromB&B Automotive Inc. A

  Date: 05/29/2025

  1 star
  Worst company ever. Go somewhere else. If you use this company your in for trouble. They will cheat you. There are other companies out their. DON'T USE FLAGSHIP 1. I PROMISE YOU. IT WILL COST YOU.

• Review fromSteve T

  Date: 05/27/2025

  5 stars
  I see some bad reviews for service we used these guys a couple times service has been prompt for us and computers worked to resolve our issues we are a repair shop that uses their service

• Review fromDanielle W

  Date: 05/23/2025

  1 star
  If I could leave 1/4 star I would. Was told after the computer they sold me was covered under warranty, that the new one would be shipped out. Supposedly shipped out in the 19th. Only found that out after I called 4 times. No notifications whatsoever. The. 3 calls later I finally managed to get a tracking number. The tracking number has no update a week later other than that a label has been created. All of their customer service representatives work from home and nobody takes calls in their factory so nobody can actually go and locate my unit which is ridiculous. My favorite part is that everybody Ive spoken to the four days Ive called this week swears theyre gonna get back to me and nobody has yet with any information they even suggested I call the ************** to get the accurate information as the website might not be up-to-date and when I called, they said that the unit has not been picked up according to the tracking number they gave me. I just want to get my car back on the road again. Im so done with this nonsense.

• Review fromJoshua H

  Date: 05/22/2025

  1 star
  Worse customer service Ive had from any parts supplier, the first ecm that was ordered had a fault I sent it to be repaired was non-repairable and company would not warranty the part ! I had ordered a second ecm in hopes of getting a working ecm but it to was causing another issue, I have been without my vehicle for awhile due to not receiving a proper product and have had to pay twice and still received faulty product. I will never order from here again nor would I recommend them or there customer service to anyone

  Flagship One Inc.

  Date: 05/27/2025

  First and foremost, we sincerely apologize for the frustration and inconvenience you've experienced regarding your ECM purchase and warranty process. We value your business and want to work closely with you to find a resolution as quickly as possible.After reviewing your case history, we would like to clarify a few important points and offer a clear path forward:First ******************* Eligibility Your original ECM purchase was made through a third-party mechanic who has since gone out of business. Unfortunately, our lifetime warranty policy applies only to the original purchaser and is non-transferable. In addition, the unit was reported to have been opened, and our warranty stickers were removed. As per our policy, tampering with the unit voids the warranty. We understand this situation was out of your control, and we regret the position this has put you in.Second ECM ******************* Request We acknowledge that you purchased another *** from us recently and later reported issues with the unit. In response, we promptly initiated the warranty process and provided you with the necessary form to document the problem. However, the form was returned with only the word "Stalling" on the problems experienced with the FS1 unit section noted, without any diagnostic codes, test results, or supporting details. This makes it difficult for our technical team to determine the root cause and provide an accurate *************** Steps Toward Resolution We remain fully committed to resolving this issue for you. To proceed efficiently:Please complete the newly sent warranty form with all relevant diagnostic information, including any error codes, test procedures performed, and results.If you're working with a new technician or shop, we recommend having them include their findings in the documentation.Once we receive the completed form with full diagnostic details, we can evaluate the case properly and determine whether a replacement or further testing is needed.We truly want to help you get back on the road as quickly as possible and avoid any further inconvenience. Please know that we are here to support you and are willing to work with you within the bounds of our warranty policy.Thank you for your understanding, and we look forward to resolving this together.-

• Review fromBrandon B

  Date: 05/20/2025

  1 star
  Worst automotive product purchase I have ever been apart of. *** C, ****** D worst customer service possible Ordered a unit and paid in full on May 13th, received the unit damaged bc of their poor shipping procedure squeezed into just a **** bubble wrapping, no box and zero room for force absorption so of course when I received the unit yesterday the unit had received damage from delivery. So now my customer and I have to wait until this damaged unit is received back by them even though I had no part in this issue and have sent them no less than 8 pictures and sent back already the have confirmed the item is sent back as well waited on hold for 3 hours over two days and zero customer service included and recorded each and every call so now they still have my payment in full and holding it hostage until the knowingly and fully aware damaged unit is back in their possession . Was informed the replacement would be sent out as soon as it was ready and then 10 minutes later they reverted back on and said it will not be sent out until the damaged one is received so the person paid in full over a week ago, wasnt involved in the damage or shipping process, sent it back better protected than they sent it to me is still unable to help my customer and get the car out of my bay has to endure this complete disaster of customer service and wait hostage until the damaged unit is received and the replacement unit that I have already paid for is sent again and possibly arrives in working condition they also are holding hostage my refund until the damaged unit arrived back to them. Mind you I have sent no less than 8 pictures of this damage and cannot use this unit

  Flagship One Inc.

  Date: 05/27/2025

  First and foremost, we sincerely apologize for the inconvenience caused by the condition in which you received your ECU unit. We understand your concerns and genuinely appreciate you bringing this matter to our ************ a company specializing in ECU units with over 15 years of experience and more than ******* customers served worldwide, we take great pride in the quality of our products and customer satisfaction. Every unit we ship undergoes strict quality control and testing before dispatch. Based on our internal processes, the unit you received left our facility in full working condition.We ship our products through ****, a third-party logistics provider, and unfortunately, minor damages can occasionally occur during transit. While we do not have control over how third-party carriers handle packages, we fully stand behind our product and customer service.Upon receiving your report, we promptly provided a pre-paid return label and offered two resolution options:A full refund or a replacement unit.During our phone conversation on May 20, 2025, at 11:23 AM, you chose to proceed with a replacement. That replacement has already been shipped and is currently in transit, with an expected delivery date of May 27, 2025, according to **** *********** clarify, the refund option remains valid up until the point the replacement was dispatched per your request. Since you chose the replacement, we fulfilled that request accordingly. The statement that we refused a refund is not accurate, as the option was offered and declined.Regarding our request for photos of the damage, this is part of our standard protocol for documenting and investigating transit-related issues, which helps us work with the carrier and improve our packaging process where needed.We genuinely value your business and are committed to ensuring you receive a working, high-quality product. If the replacement unit does not meet your expectations for any reason, please let us know immediately, and we will take further steps to make things right.We appreciate your patience and understanding and hope this resolution satisfies your concerns. Should you wish to discuss this further, we welcome your reply.

• Review fromPhil W

  Date: 05/19/2025

  5 stars
  Prompt response and excellent service. **** A did an outstanding job assisting me in ordering the correct ECU for my vehicle.

• Review fromKenneth A

  Date: 05/12/2025

  5 stars
  Great and,timely service on verifying the correct ecu for my vehicle