We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Childrens Parties

Kidtastix LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Childrens Parties.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/16/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Kidtastix sold me the basic package that included a face painter and balloon animal sculpture. All I got was the face painter. I would like half my money back since I only received half of the services that I paid for.

    Customer Answer

    Date: 11/10/2023

    Better Business Bureau:

    At this time, I have not been contacted by Kidtastix LLC regarding complaint ID ********.

    Sincerely,

    *****************

  • Initial Complaint

    Date:07/19/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I rented a bouncy house on 7/14/2023. I paid the full amount, $283.77. On the day of the event, (7/18/23) they were a no show. They never called or messaged. I called and emailed many times throughout the day and I never got through once. They have yet to reach out to me.

    Business Response

    Date: 08/02/2023

    Dear ***** *********,

    I hope this message finds you well. We appreciate the opportunity to respond to the BBB complaint filed by ************************* regarding her experience with our company, Kidtastix LLC.

    First and foremost, we apologize for any inconvenience caused to **************** on the day of her event, 7/18/23. After thoroughly investigating the matter, we would like to provide a detailed account of the situation.

    According to our records, **************** rented a bouncy house from us on 7/14/2023, and the full payment of $283.77 was received and processed. However, on the day of the event, our delivery team was unable to complete the delivery and set up at the designated location, as **************** had chosen a park as the event venue.

    As per our company policy and local regulations, we are not permitted to set up equipment in parks without a valid permit issued by the ****************** Our office immediately informed **************** about this situation as soon as our delivery team arrived at the location, a call was placed to her to explain all the details. We made it clear to her at that time that we cannot proceed with the setup due to the lack of a park permit.

    Regarding the desired resolution, **************** requested a refund, and we promptly processed a full refund of $283.77. Her account has been credited with the full balance, and she should see the amount reflected in her original payment method. Please see attached proof of full refund proceed on July 19, 2023. 

    We understand that communication is vital in such circumstances, and we deeply regret any lapses in our attempts to reach **************** throughout the day. We apologize for the inconvenience caused by the lack of communication, and we have taken internal measures to ensure better communication channels for such situations in the future.

    We hope that this resolution will help restore ******************** trust in our company and services. If you or **************** have any further questions or concerns, please do not hesitate to reach out to us directly at  ************ or via email at kidtastixparties.

    Thank you for your attention to this matter, and we appreciate your efforts in fostering trust in the marketplace.

    Sincerely,

    ******* *****
    Kidtastix LLC

    Customer Answer

    Date: 08/03/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    [Your Answer Here]

    The company lied about all the details in their response. They are making up the story or have me confused for another customer. The location was a residential home, not a park. Furthermore, they never directly reached out to me at all on that day or any other day for that matter. I just want to warn other future customers from this very unprofessional and irresponsible company.

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    *********************




     

    Business Response

    Date: 08/11/2023

    Firstly, I would like to express our sincere apologies for any frustration or inconvenience this situation may have caused you.

    I am pleased to inform you that your full refund, as requested, was successfully processed and returned to your account on July 19, *********** see attached receipt of the transaction for your file and reference.

    To further extend our apologies and make amends for the inconvenience you faced, we would like to offer you an additional $50 credit towards a future rental with us. We value your business and want to ensure that your next experience with us is nothing short of exceptional.

    Once again, we apologize for any inconvenience caused and appreciate your understanding. If you have any further questions or concerns, please do not hesitate to contact us at ************ / ********************************* We look forward to serving you again in the future and providing you with a seamless and enjoyable rental experience.

    Thank you for bringing this matter to our attention, and we sincerely appreciate your continued support.

     

    Best regards,

    ******* ***** 

    Owner

    Kidtastix Party Rental 

    ************

     

Kidtastix LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.