Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Share
Business Profile

Mason Contractors

Empire State Masonry LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mason Contractors.

Reviews

Customer Review Ratings

2/5 stars

Average of 4 Customer Reviews

Want to share your experience?

Leave a Review

Review Details

  • Review fromKimberly S

    Date: 09/13/2024

    1 star
    Last year, we hired Empire State Masonry to put in a stamped, poured concrete patio, and I would not recommend them. The utilities were all marked when they started the job, and they were the ones that had them marked. Instead of leaving room for the phone lines to be put back properly, they poured right up to the garage and hung the lines on the garage wall. They also broke the fence, did not follow the specs from the HOA, and did not clean up after themselves. After repeated calls, emails, and text messages, they did not respond to fix the project. Jeff, the owner, had sent a number of text messages saying he was sending someone to fix the issues but never did. The patio did not make it through the winter, and there are spots that are disintegrating. When I tried to reach back out to them to fix the issues, I found out they have relocated out of the area and now go by ********** ****** *********
  • Review fromRichard H

    Date: 06/01/2024

    1 star
    We contracted with Empire for a backyard patio in October of 2022. They did the work in April of 2023. They were helpful with the layout design but before the concrete was fully dry we noticed significant cracking in 4 different locations. Jeff was going to take core samples as it might be bad mix. Never happened, he did send a crew to cut out and repour 1 section. No crack on the new cement but it turned an orange brown color, very noticeable. That was last we saw of them, many times promised they would return and fix but never did. They will no longer even return emails. Lately have been hearing similar bad experiences with this company and have even heard they changed there name.
  • Review fromMichael D

    Date: 12/24/2022

    1 star
    From the beginning to end it was very unprofessional. I staked out and roped off exactly where we wanted our patio for the quote. The owner (Jeff) measured the square footage and my wife and I told him his numbers seemed way off(too low). He remeasured and said his math must have been wrong. He also drew a sketch with the measurements at that time and said we were all set. Months later when it was time to do the work the crew showed up and asked where the patio was going. I asked if they had a sketch and measurements, they said they had nothing. During the prep of the patio they showed up late every day and left early. They would say they came from or had to get to another job. Stormed off the job the day the prep was supposed to be done(it wasn’t), blaming my neighbors kid of stealing his cell phone which was found later on top of his truck. A storm drain was ripped apart. I found the remnants in a pile and asked if it was going to get fixed. They tried to with duct tape and said they weren’t plumbers. Prep for the patio was rushed to a finish minutes before the concrete showed up. First crack in the patio came 3 weeks after they poured. Owner said it was because of a window well. During the quote he told me they dealt with window wells all the time and it wouldn’t be a problem. Less than a year later I have 7 separate cracks in my patio, and no reply from an email sent with my concerns. Price was right, but unprofessional in every sense, and below average work completed.
  • Review fromKaren S

    Date: 09/17/2022

    5 stars
    We had a stamped sidewalk installed and we couldn’t be happier with the outcome. It’s beautiful. Every crew that came to work on it was extremely talented , very nice and did awesome work! We will definitely hire again when we decide to replace our patio next.

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.