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Customer Review Ratings
4.51/5 stars
Average of 280 Customer Reviews
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Review fromJames C.
Date: 02/23/2023
1 starJames C.
Date: 02/23/2023
With multiple distribution centers shipping times are great. However, because of this their credit card processing is a DISASTER. Just hope youre not close to your credit limit as they get an authorization when you place the order and then get additional authorizations depending on shipping location. So, if you happen to be close to your limit, some of your order wont ship for days until the original authorizations fall off your credit card account. TOTAL MESS!!!!SupplyHouse.com
Date: 02/24/2023
Hello,Thank you for reaching out and for providing your feedback. We greatly appreciate that you have taken the time to provide a review on our business. We sincerely apologize for the inconvenience you may have experienced due to the way charges are processed in our system. We have warehouses in **********, *************, and ****, so in the instances in which some of the materials are in stock in each warehouse, we will ship your order from our different locations in order to ensure you receive your order as quickly as possible. When your order is first placed we do request an authorization from your credit card company to hold the funds for the full amount of your order. We do not actually charge your account until the materials ship out, so when we ship in multiple packages there will be multiple smaller charges that add up to the original total.Again, we sincerely apologize for any inconvenience this may have caused and if this information was not made clear when your order was placed. Please let us know if you have any other questions regarding your order and feel free to contact our customer care team at ************** or chat online under ***************** on our website.Thank you again for your feedback! **************************************** TeamReview fromDawn H
Date: 02/07/2023
1 starI ordered water filter cartridges but did not receive the product pictured but another brand which was inferior. I now am out original shipping ******** have to pay for return shipping. I feel this was a case of bait & switch as well as false advertisingReview fromRich C
Date: 01/29/2023
1 starRich C
Date: 01/29/2023
I ordered on a Saturday. I asked to cancel on Sunday. Instead of cancelling, and instead of getting back to me, they prepared the product for shipment - withing 30 minutes of my cancellation request (on Sunday). I requested cancellation several more times that day, explained I no longer needed the part, explained that they would be losing money on shipping since I intended to refuse the package. They continued with the shipping process, in the hope, no doubt, that I would just keep the package once I received it, especially if faced with shipping-return charges. In the end, it shipped, and after all my railing, they decided not to charge me return shipping. Whatever; they lost on shipping outbound and on shipping return. And for what? This was far, far from a decent shopping experience of the sort that inspires trust in a company. I have ordered from them before. I will not order from them again.SupplyHouse.com
Date: 01/31/2023
Hello! Thank you for your feedback, we greatly appreciate that you have taken the time to provide a review on our business. We are sorry to hear that you have not had a positive experience. We are continuously working to provide the best service possible to our customers so we appreciate your feedback!Upon review, we see that our email inbox was experiencing heavier than normal volume at that time which caused a delay in our customer care team receiving and responding to your emails sent. We deeply apologize for the inconvenience that this has caused you and that we were unable to stop the package from shipping. We see that your refund has since been processed. If we can try to assist with anything else, please feel free to contact our customer care team at ************** or via live chat using this link: ******************************************************* Thank you, *********************************** TeamReview fromJay J
Date: 01/17/2023
5 starsJay J
Date: 01/17/2023
This is the second time I've ordered a part from the Supply House and there service and pricing is unbeatable. Our furnace draft fan went out and it's below freezing outside and we had no heat. I ordered a replacement fan on Monday and their website said it would be delivered the next day. And it was delivered the next day. We live in the mountains in California and we never get service like that, least of all next day delivery. Furnace is up and running again. Great company.
*** **SupplyHouse.com
Date: 01/18/2023
Hello,Thank you so much for your kind words. We really appreciate that you took the time to write this review, and we are so glad that you had a positive experience. We look forward to working with you again in the future!Have a great day! Thank you, **************************************** Team **************Review fromKen N
Date: 11/11/2022
5 starsKen N
Date: 11/11/2022
Great Company from prices to shipping & customer service. Will always buy from them.SupplyHouse.com
Date: 11/21/2022
Hello ***,Thanks so much for sharing your kind feedback. Were so glad to hear that you have had a positive experience with us! We look forward to working with you again in the future. Thank you! Customer Care Team **********************Review fromBradley M
Date: 11/03/2022
5 starsBradley M
Date: 11/03/2022
I just received my FIRST order from Supply House, and I could not be more satisfied with the entire ordering process. From the ease of using their website to quickly navigate and find the products I needed, to the checkout process was completely painless and truly one of easiest transactions I have done.And get this, my order was delivered to me in LESS than 24 hours. The shipping container was properly cushion so that none of my items were damaged in any way.Such an AWSOME company. Thanks SupplyHouse.com!SupplyHouse.com
Date: 11/21/2022
Hello *******,Thank you so much for your kind words. We really appreciate that you took the time to leave us your feedback, and I'm so glad that you had a positive experience. We look forward to working with you again in the future!Have a great day!Customer Care Team **********************Review fromJames B
Date: 11/01/2022
1 starJames B
Date: 11/01/2022
I ordered a liberty tank and pump from supply house. **** arrived damaged. Supply house representative stated he would send me a pallet and straps to return it. Two weeks later no response. I called and they said they emailed me to ask for pictures. They also said I would have to call liberty pump to get this resolved. I will take the loss, before I will jump through a bunch of hoops. I am a busy entrepreneur. I will not do business with people who play games. Every plumber I know will now know that you are not here to help them after the sale. After the sale support is the main concern I had with not dealing with a local plumbing supply house. And You FAILED!SupplyHouse.com
Date: 11/15/2022
Hello,Thank you for your feedback, we greatly appreciate that you have taken the time to provide a review on our business. We apologize for the inconvenience you experienced on your recent order with us. We strive to package and ship our products as securely as possible to ensure they arrive in the best condition to our customers but unfortunately sometimes damages do occur during shipping. We appreciate you bringing this to our attention as we are working to iron out any issues with packing the orders and shipment issues overall. Upon reviewing your order, we see that our team had requested photos that we can send to the manufacturer and determine whether or not the item needed to be returned or could be scrapped. I see that we left a message on 11/8 asking if the *************** have been received. If you would still be interested in returning, please contact our team to verify whether you received the *************** and would like us to set up a freight pickup date. Again, we sincerely apologize for the inconvenience and for the condition you received your order in. If you have any questions feel free to contact our customer care team at ************** or chat online under ***************** on our website.Thank you,Customer Care Team **********************Review fromAlan S
Date: 10/11/2022
1 starAlan S
Date: 10/11/2022
This company says it has no control over shipping. Upon ordeing my order it said or I thought it said guaranteed delivery on Wednesday Oct 12th 2022 now they do not even know when it will get here. They have no control over shipping when I got told. Well then they should not say when the delivery date will be when they can not control the delivery. What an absolute joke of a company!SupplyHouse.com
Date: 10/13/2022
Hello ****,We do apologize for the inconvenience you experienced on your recent order with us and that you had experienced a delay in your shipment. We understand receiving your material fast is important for you and we work hard to stay true to the lead times provided. Your order was not the typical scenario as the lead times and delivery dates posted are usually accurate. We truly understand how this additional delay is very frustrating and we appreciate you bringing this to our attention as we truly care about providing our customers with the best possible service. Upon reviewing the tracking, we see this is now reflecting in transit with an estimated delivery of today. As a courtesy for this delay, we will be refunding your full shipping costs on the order. This will be reflected back on your statement within 1-2 business days. Again, we sincerely apologize for any inconvenience this may have caused to you. If you have any other questions or concerns regarding your order please feel free to contact our customer service team at ************** or chat online under ***************** on our website.Thank you,Customer Care Team **********************Review fromAmanda M
Date: 08/26/2022
1 starAmanda M
Date: 08/26/2022
Had to return items I ordered wrong. I understand I had to pay for shipping out of my refund. Sent back **** tracking says items were delivered two weeks ago 8/15/22 @ 906am to "*********"- still not refunded for the remaining balance. CSR tells me it's because they have gotten around to "checking them into their warehouse". Proceeds to tell me they need to check them in and then I can expect the refund 1-3 business days after that is completed- no timeline on when they can get around to checking in the parts that have been in their possession for two weeks.SupplyHouse.com
Date: 08/29/2022
Hello ******,Thank you for your feedback, we greatly appreciate that you have taken the time to provide a review on our business. We are sorry to hear that you have not had a positive experience. Returns can currently take between **** business days to process once the return arrives at our warehouse. We do apologize for the inconvenience. Upon review, we see the items are checked in and the refund has been processed on 8/26. We are continuously working to provide the best service possible to our customers so we appreciate your feedback! If you have any further questions regarding your recent order please feel free to contact our customer service team at ************** or chat online under ****************** on our website.Thank you,Customer Care Team **********************Review fromRick G
Date: 08/02/2022
5 starsRick G
Date: 08/02/2022
Just received my first order today. Great job. Found the company online yesterday after having difficulty find the right York furnace filter elsewhere. The correct filter arrived the next day as promised. Just what I ordered - plus it was securely packaged and the *** tracking link they directed me to was spot on. I will be ordering again from SupplyHouse.com in the near future. Totally satisfied.SupplyHouse.com
Date: 08/03/2022
Hello ****,Thank you so much for your kind words. We really appreciate that you took the time to leave us your feedback, and I'm so glad that you had a positive experience. We look forward to working with you again in the future!Have a great day!Customer Care Team **********************
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