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Business Profile

Precious Metal Dealers

Austin Coins Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Precious Metal Dealers.

Complaints

Customer Complaints Summary

  • 20 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/18/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ***** ******



     

  • Initial Complaint

    Date:08/15/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Better Business Bureau:

    At this time, I have not been contacted by Austin Coins Inc. regarding complaint ID ********.

    Sincerely,

    *******************

  • Initial Complaint

    Date:07/11/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On March 14 2024, I agreed to purchase 100 American Silver Eagles for $3270. I paid with a personal check made out to New York Federal Gold supposable their parent company. I was told the coins would ship in about 2 weeks. They did not ship as promised and for the next 3 to 4 weeks I was told they would ship in the next 2 to 3 days or at the end of the week. I then assumed they did not have the coins and ask for a refund of my payment. Again, for the4-6 weeks, I was told that the refund check would be mailed in 2-3 days over and over again. I was never allowed to speak to the person in charge and he would never call me back. After 3 months of calling and being lied to every time, it looks like they don't intend to ship me the coins or issue me a refund. I have been ripped off or scammed

  • Initial Complaint

    Date:07/01/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Better Business Bureau:

    At this time, I have not been contacted by Austin Coins Inc. regarding complaint ID ********.

    Sincerely,

    ***********************
    ***** leaving messages have yielded nothing but frustration even the *** has not been able to help. So can you help me with my dilemma?Thank you

  • Initial Complaint

    Date:05/30/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased 6 1991 Silver Dollars (PF 70 rated and signed by *************************). I was told that the value was $60,000. I was promised by ***************** that he would sell the coins on my behalf within 6 weeks. This was in November. I have called the fir almost daily since then, and spoken with ***************** the owner twice. I have had no response at all for the past several weeks. I am attempting to recover my money from this business. They failed to fulfill their end of the contract.

  • Initial Complaint

    Date:05/30/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 11, 2023 I wired $200,000 to Austin coin for 90 1 ounce gold coins invoice number ****** on September 27 2023 I wired $51,000 four 2000 silver, 1 ounce buffaloes invoice number ****** on January 12, 2024. I was talked into exchanging my coins for 75 NGC 1 ounce gold buffaloes which I am having second thoughts about as of now Ive only received (9) 1 ounce gold buffaloes. I have records for all wire, transfers, invoice numbers, and documentation I can mail to BBB if it will be helpful.. please respond *********************

    Business Response

    Date: 05/31/2024

    We want to assure you that we are not only aware of the issue you've encountered but are also actively working on a resolution. Our management team is dedicated to providing a solution that meets your expectations and rectifies the situation promptly.

    As part of our commitment to customer satisfaction, we would like to discuss a personalized arrangement that will fully address your concerns. We believe in taking every step necessary to ensure that you are satisfied with our service and response.

    Please let us know a convenient time for you to discuss this matter further, or feel free to contact us directly at our office. We are eager to move forward and demonstrate our dedication to your satisfaction.

    We appreciate your patience and understanding as we work through this, and we are confident that we will reach a positive outcome.

  • Initial Complaint

    Date:02/21/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:


    THE DAY AFTER I PUT IN MY COMPLAINT TO THE BBB I GOT A CALL FROM MIKE TODD, FROM TAUSTIN LYOYD INC. HE TOLD ME THAT HE FIRED ALL OF HIS CHEATING WORKERS AND i SHOULD ONLY DEAL WITH HIM. HE SAID THAT HE WANTS TO SELLEL WITH ME. HE TOLD ME TO RETURN ALL OF THE COINS THAT I BOUGHT FROM THEM AND HE WILL SEND ME $53,000 WORTH OF SILVER MORGAN THTA I NEEDED. I GOT IT IN WRITTING AND I SENT ALL OF THE COINS BACK IN THE FEDEX ENVELOPE THAT THEY SEND ME. I HAVE A COPY OF THE DELIVERY TRACKING. I SENT HIM A LIST OF THE COINS I NEED. HE SAID HE WOULD GET TOGETHER $53,000 WORTH OF COINS AND WILL CALL ME BACK.  HE KEPT ALL OF THOSE COINS AND ALL OF MY GOLD COINS BUT NEVER SENT ME ANY SILVER MORGAN OR MONEY. I HAVE BEEN CALLING EVERY DAY SINCE, BUT HE NEVER ANSWERS ANY MORE. WHEN I ALL AUSTIN COINS THEY TELL ME HE IS NOT IN BUT THEY WILL GIVE HIM MY MESSAGE. IT IS OVER TWO WEEKS NOW AND THEY STOLE MY MONEY AND MY OINS. I EVEN PUT IN A CLAIM WITH THE FBI AND THE NEW YORK ATTORNY GENERAL. I HAVE NOT HEARD BACK FROM THEM YET. NOONE SHOULD EVER DEAL WITH THESE LYERS AND CROOKS.  


     


     


     


     


    In order for the BBB to appropriately process your response, you MUST answer the question above.




    Sincerely,



    ***** *******
     







     
    them to buy from me and send me the money. I also bought a 2022 W ********************* $25 Palladium High Relief First Day of Issue Reverse PF70 NGC coin from them. They charged me $9,500.00 for it. I still have that coin NGC website shows a Guide Value price of $13,500 and a true value of $2,587. They stole my gold coins and never sent me a ***** for them. I kept calling them many times, but they never sent me any money at all. Then one day they sent me five 2016 ******************* 30th Anniversary American Silver Eagle NGC MS70 3-coin sets.I called them up again and I told them that they said that they would be buying all the coins that I sent them and that they would send me a check. I told them that I never ordered these coins, and I did not want them, I wanted the money that they told me they would be sending me. Their answer to me was, We are even, and we are not sending you any money, and then they just hung on me. I called them back and asked to speak to the people that I dealt with they just hung up on me.

    Business Response

    Date: 02/21/2024

    ******************;called ***** immediately upon receiving this complaint and came upon an agreement that will satisfied the clients request. We are working with the customer now for a speedy resolution. 

    Business Response

    Date: 04/09/2024

    Firstly, We would like to express our gratitude for choosing our services. We understand that you are eager to sell your coins. However, the process of selling coins can sometimes take a bit longer than expected. It has only been two weeks since we received your coins, and while we are making every effort to facilitate the sale, these things can take some time. We want to ensure that we find the best possible buyers for your coins to maximize their value. This process requires careful consideration and patience. If you can provide us with a bit more time, we are confident that we can help you sell your coins at the price you are requesting. However, we also understand if you are not willing to wait. If this is the case, we are more than happy to send back the full box of coins you sent in. We can arrange for this to be done immediately, should you wish. Please let us know what works best for you. We value your business and are committed to providing you with the best service possible. Thank you for your understanding and patience.
    Best Regards, Management 

Austin Coins Inc. is NOT a BBB Accredited Business.

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