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Business Profile

Property Management

Fairfield Properties

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Property Management.

Complaints

Customer Complaints Summary

  • 9 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/02/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am a ************************ agent who assisted two real estate clients (tenants) with leasing apartments at this company's property, Fairfield **********, ******************************. NYS requires all properties built before 1978 to complete a Lead Based Paint disclosure between the landlord and tenant. I have reached out to Fairfield Properties multiple times by phone *************) and email (**************************************************************************) daily for the last 7 days with no response from a representative of Fairfield. I also need a copy of Fairfield's rental permit. I have had both of my clients sign the Lead Paint Disclosure and need a representative from Fairfield to complete their part of the form.

    Business Response

    Date: 04/02/2025

     

    Dear BBB and Customer,

    The customer request for documents has been resolved and sent to them today April 2,2025.

    Thank you.

  • Initial Complaint

    Date:12/30/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On or about 8/12/24, I contacted Fairfield Knolls in *********** to inquire about a rental. The advertisement on their website promoted 1 month free rent, and I was told this would apply to the unit I was moving into, as long as I moved in by 10/1/24. I submitted all the required paper work and lease agreement. On 9/23/24 I met with management and submitted first months rent payment. I asked how the month free rent worked, and I was told it could not be applied to the first months rent, but can be applied to the second months rent, or there after. I was told there would be a credit for the free month on their portal. I picked up the keys and moved in on 10/1/24. I assumed that the free rent could be applied to November, and called because I did not see a credit on the portal. I was then told that according to "corporate" the promotion only applied to "lower units." As this was not what I was promised initially, I send a letter to the corporate office explaining the situation. I was never contacted, and it was bounced back to management. I was told "sorry." Fairfields website has since changed to free rent for lower units only. I am asking to be credited in the amount of $3517.75, which includes the rent charge for $3495. , plus a $22.75 late fee.

    Business Response

    Date: 12/31/2024

    The special offered at the time of application was for move-in by date of 9/1/24 however as a courtesy to the applicant-resident we have applied one-month free rent $3495 to their resident account. There are no late fees applied at all to the resident account.

    Customer Answer

    Date: 01/03/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ********* ******



     

  • Initial Complaint

    Date:09/13/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello,As per the attached, I sent in an application on 6/29/23 for an apartment at Fairfield Properties *********** property. There were no monetary figures discussed at this point nor agreed to in this application. I received a call from ************************* of Fairfield the following day, 6/30/23, asking that I pay a "refundable $400 deposit to hold the unit" while they scheduled a time for me to view the apartment. On July 5th I followed up with her as I had not heard back. On July 7th I requested a refund, as did my wife via email (I have that email as well) and we again didn't hear back. On July 9th I followed up with another Fairfield employee I had previously spoken to, ******, who told me he "sent the cancellation yesterday" and that it "would take roughly 30 days for a refund" At this time, 9/12/23, I have still not received a refund. I would like the $400 refunded as I never signed anything regarding a non refundable fee, I was verbally told the $400 I was paying to hold the unit was refundable, and I have it in writing that a cancellation was issued and I would be receiving a refund within 30 days.Thank you,***********************

    Customer Answer

    Date: 10/08/2023

    Better Business Bureau:

    At this time, my complaint, ID ******** regarding Fairfield Properties has been resolved.

    (By clicking "OK", your complaint will be closed as Resolved.)


    Sincerely,

    ***********************

  • Initial Complaint

    Date:01/17/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My mom *********************** (age 85) sold her condo (*** ***************** In ********** **) in November 2022 because she went into an assisted living facility. I managed the sale of her condo. (My sister and I have the ***** of ******** and handle her affairs since she is unable to handle them herself.) Fairfield Properties owed my mom some money, and in addition they mistakenly took the maintenance fee from my mom for November 2022, in addition to getting the maintenance fee from the new buyer for November 2022. Fairfield properties owes my mom $594.34 which was to be mailed to my address (72 *******************************************************) They claim they mailed the check in December but I never received it. They now are not responding to emails from my real estate attorney, nor are they answering emails or returning phone calls from myself. My mom has a right to receive the money that is owed to her in a timely fashion. If your organization can help my mom receive the money that is owed to her it would be greatly appreciated. If you would like copies of emails, I can provide them. Thank you!

Fairfield Properties is NOT a BBB Accredited Business.

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