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Business Profile

Sprinkler Systems

Ray Padula Holdings, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sprinkler Systems.

Complaints

This profile includes complaints for Ray Padula Holdings, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Ray Padula Holdings, LLC has 2 locations, listed below.

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    • Ray Padula Holdings, LLC

      135 Pinelawn Rd. Melville, NY 11747

    • Ray Padula Holdings, LLC

      4 E 34th St, 16th Floor New York, NY 10016-4333

    Customer Complaints Summary

    • 12 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/22/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 5/10/2016 I purchased a Thumb Controled Mini Water Wand, ITEM NO: RP-SRMW-M, from Target. On 3/20/2022 I purchased another one directly from Ray Padula, order #: *******56 On 10/28/2023 and on 11/2/2023 both items stopped working. One would not shut off, the other would not turn on. I have submitted 3 warranty claims for each item. I have written the company 3 times. And I have made numerous attempts to call the company always with the same result, no one answers and the mailbox is always full.So far I have had ZERO response from the company. So far they have failed to honor the warranty they list on their web site for the product: " Lifetime warranty garden with complete confidence! Ray Padula products are backed by an industry leading warranty. Were always standing by and ready to help!"Thanks for your help

      Customer Answer

      Date: 02/16/2024

      Better Business Bureau:

      At this time, I have not been contacted by Ray Padula Holdings, LLC regarding complaint ID ********.  I have received no emails or phone calls from them regarding the two items that are under warranty and are now unusabe.

      Sincerely,

      *********************

    • Initial Complaint

      Date:10/23/2023

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I wished to purchase a filter for hose end of lawn sprinkler 3'n 1. Web site phone number not respond."Contact Us" form on web site not respond.

      Customer Answer

      Date: 11/21/2023

      Better Business Bureau:
      Sorry to report
      At this time, I have not been contacted by Ray Padula Holdings, LLC regarding complaint ID ********.

      Sincerely,

      ******************

    • Initial Complaint

      Date:10/10/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ray Padula does not respond to their online warranty support claims. When you attempt to call, nobody is available to speak with your regarding the claim, in fact, you will not be able to reach a human. You can't leave a voicemail because the mailbox is always full. I've called for months, it's all the same . Do not recommend purchasing these products - they will fail and there is no warranty support.

    • Initial Complaint

      Date:07/27/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a sprinkler product I purchased with a lifetime warranty that does not work. It is not even a year old. 5 phone calls to the company and 2 warranty claims filed on line with no response.

      Customer Answer

      Date: 08/20/2023

      Better Business Bureau:

      At this time, I have not been contacted by Ray Padula Holdings, LLC regarding complaint ID ********.

      Sincerely,

      *************************

    • Initial Complaint

      Date:06/26/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a Ray Padula garden hose 9/5/14. It came with a 10-year warranty. It most recently fell apart 8/11/22. I submitted a warranty request and was told through email from ****** in customer service that the item was temporarily out of stock and would be sent to me as soon as it became available. I have tried calling several times and left messages; though the recording says calls will be returned, I never received a call back. I see on their website that several hoses are available for sale. I sent and email pointing this out and got no reply. I really need a hose soon.

      Customer Answer

      Date: 07/21/2023

      Better Business Bureau:

      At this time, I have not been contacted by Ray Padula Holdings, LLC regarding complaint ID ********.

      Sincerely,

      *************************

    • Initial Complaint

      Date:05/16/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased Ray Padula Quick Reverse Metal Oscillating Sprinkler on 3/20/2022 for $25 from *************. The item is warrantied for life. The sprinkler is no longer working. over the past three weeks I have filled out on line 3 warranty claims. They say they will respond in 24 to 48 hours. I have ZERO responses. I have sent them on line two messages and still no response. I have made numerous attempts to call them and it is impossible to ever reach anyone and the mail box to leave a message is ALWAYS full. So I still have a broken sprinkler and no response from Ray Padula.

      Customer Answer

      Date: 06/10/2023

      Better Business Bureau:

      At this time, I have not been contacted by Ray Padula Holdings, LLC regarding complaint ID ********.

      Sincerely,

      *********************

    • Initial Complaint

      Date:01/24/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a Ray Padula hose nozzle from ******* in Jun 2019 which has a lifetime warranty from defects. Aug 2022, I filed a claim on line. I did receive an email from them asking me for patience and they would send out a replacement. It is now Jan 2023 and I still have received nothing. I emailed several times since with no replies. Now I am trying to call daily leaving messages and still no reply or product.....the consumer voice mail is now full so now I am leaving messages in their retail voice mail and still no reply phone call, nor a replacement sent to **** went to ******* to see if they had any way of contacting this company and they did not help me.Has this business shut down or gone into receivership?What is happening with this company and where is my replacement???

      Customer Answer

      Date: 02/18/2023

      Better Business Bureau:

      At this time, I have not been contacted by Ray Padula Holdings, LLC regarding complaint ID ********. I also have filled all their voice mails on the phone that they have listed. I have not heard from them at all.

      Still waiting for my warranty replacement nozzle.

      Sincerely,

      *******************************


    • Initial Complaint

      Date:12/13/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought products from this company that never arrived.They told me address was incorrect,and product was returned to them.Because the product was late,i notify them,that i bought it from another seller.I have been tried to contact them for a refund of my money from first week of november,to this day,and nothing has happened; they don't reply to my 4 messages,to this day.I just want my money back that's all.

      Customer Answer

      Date: 01/07/2023

      Better Business Bureau:

      At this time, I have not been contacted by Ray Padula Holdings, LLC regarding complaint ID ********.

      Sincerely,

      ***************************

    • Initial Complaint

      Date:12/04/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchase hose from ray padula that had warranty. it developed leaks and kinks in a few weeks. Received a replacement and same issues with hose with replacement, Called and emailed company for refund and no response.

      Customer Answer

      Date: 12/29/2022

      Better Business Bureau:

      At this time, I have not been contacted by Ray Padula Holdings, LLC regarding complaint ID ********.

      Sincerely,

      *********************

    • Initial Complaint

      Date:08/08/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Company not honoring warranty product, not responding to request for product or refund, all requested documentation given.

      Customer Answer

      Date: 09/02/2022

      Better Business Bureau:

      At this time, I have not been contacted by Ray Padula Holdings, LLC regarding complaint ID ********.

      Sincerely,

      *******************************

    Ray Padula Holdings, LLC is NOT a BBB Accredited Business.

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