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Business Profile

Sprinkler Systems

Ray Padula Holdings, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sprinkler Systems.

Complaints

This profile includes complaints for Ray Padula Holdings, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Ray Padula Holdings, LLC has 2 locations, listed below.

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    • Ray Padula Holdings, LLC

      135 Pinelawn Rd. Melville, NY 11747

    • Ray Padula Holdings, LLC

      4 E 34th St, 16th Floor New York, NY 10016-4333

    Customer Complaints Summary

    • 12 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/04/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Warranty Submission #******* Ive been having major issues with the Ray Padula Company not honoring my warranty for defective garden hoses. On June 22, 2019, I purchased a Ray Padula Magic Flex 100 ft. RP-IFEX-3P hose at my local ******* for $74.98, minus my 10% Associate Discount, plus taxes [total of $76.26 CAN]. The hose came with a 5-year warranty, and I still have the original box and the receipt. This original hose became defective, and was replaced under warranty by Ray Padula in October 2019. That replacement hose became defective, and I received another replacement hose in September 2020. This third hose also became defective, and Ive been waiting for a replacement since July 2021, when I made a warranty claim for this third hose. I still have copies of the email correspondence from *** Padula regarding the replacement hoses, pdf photos of the defects in the hoses, and warranty information that was provided with the replacements. In September 2020, I was told in an email that a replacement hose would come with a 5-year warranty from the date I received the replacement hoses. I have been waiting for this most recent hose replacement since I first submitted a warranty claim in July and August 2021. I have sent numerous emails since then, and Ive re-submitted warranty claims through the website. I received one email reply on October 5, 2021, stating: Your replacement is being processed this week.I received another email on April 5, 2022, stating: we are processing your warranty replacement request. We will provide the shipping details for your replacement as well as a complimentary hose nozzle once the tracking # is confirmed.Im still waiting for another replacement hose. Ive had no replies to my numerous inquiries since April 5, 2022.Ive tried calling their Customer Support telephone number multiple times, but the message always says that the mailbox is full and is no longer accepting messages.

      Customer Answer

      Date: 08/29/2022

      Better Business Bureau:

      At this time, I have not been contacted by Ray Padula Holdings, LLC regarding complaint ID ********.

      Sincerely,

      *******************************

    • Initial Complaint

      Date:07/19/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased "50ft Heavy Duty Infiniflo plantium garden hose" on Aug 25 2021 at ******* and recently just open up to use. The hose brass coupling come off on my first use so i have reached out the their customer support since it came with warranty.I have filed a warranty claim through their website "******************" on July 2nd 2022. I also have sent an email to them ***************************************** on July 6th 2022 since i have not get any reply from them. In the email I have attached the receipt and picture on the product where it break and my address and phone number. On the the same day, their customer support staff (******) has replied back to me by email saying "We will process your warranty replacement request and will provide the shipping details for your replacement once the tracking # is confirmed.".After July 6th 2022, i haven't received any further email from them. I have followed up 2 more emails on July 14th and July 16th asking about the status on the replacement but they did not response or reply back to me.

      Customer Answer

      Date: 08/17/2022

      Better Business Bureau:

      At this time, I have not been contacted by Ray Padula Holdings, LLC regarding complaint ID ********.

      Sincerely,

      *********************

    Ray Padula Holdings, LLC is NOT a BBB Accredited Business.

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