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Business Profile

Vitamins and Supplements

Carlyle Nutritionals LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vitamins and Supplements.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/27/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am a regular customer of ******************** and frequently purchase Vitamin C and other supplements from this brand. Normally, I buy the Vitamin C with Rose ***** which clearly states on the packaging that it contains 1000 mg per ********* my recent purchase on ******, I decided to try a different varietyVitamin C with Bioflavonoidswhich also showed 1000 mg in the product photo. However, when I received the product, I noticed the capsules were significantly smaller. Upon reading the instructions, I realized the dosage requires two capsules to reach 1000 mg.This feels misleading, as the packaging and presentation suggest that one capsule provides 1000 mg, which is not the case. It creates confusion and seems less transparent, especially since the version with Rose **** indeed delivers 1000 mg in a single tablet.Although I plan to continue purchasing Carlyle products because of their quality, I feel disappointed by this experience. I hope this feedback helps improve clarity in your product labeling and presentation. Additionally, I would appreciate some form of compensation for this inconvenience, which would reinforce my trust and loyalty to the brand.

    Business Response

    Date: 01/30/2025

    Hello, 

    We apologize if the label is confusing to the customer as that is never the intent, we are very clear with the suggested dose but I can understand that some will and can be confused. 

    Customer can return the product for a refund. I suggest the customer call the customer service to discuss if she feels she has more to discuss regarding her order.

     

     

    Customer Answer

    Date: 01/30/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    I can't return the product since I live in *****, but based on your response and what I originally requested, it's clear to me that it's better to trust another brand like Horbaach instead of Carlyle. Thanks

     

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    ****** *****




     

    Business Response

    Date: 02/03/2025

    Customer can reach out to CS **** as I will approve a ONE-TIME courtesy to refund the customer but in the future Items MUST to be returned for a refund, regardless of where/when it was purchased.

    Will update the customer's account to reflect the refund options given so when customer contacts us the agent is aware and there are no confusions on any part. 

  • Initial Complaint

    Date:01/23/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a nutritional supplement from this company and 5 minutes later I called to cancel, and they told me that they do not allow cancellations. I received the product and asked for a refund, and they sent me their address, so I could mail it back to them. This was a bogus address, and I received the product back, undeliverable. They proceeded to suggest I accept a pre-paid label so I could return it them. I have yet to receive it, and it had been over a month. They are very unreasonable and have a very bad customer service ***** I find this company very difficult to do business with, and very unacceptable. I want a refund on this product. It was a mistake and I feel I should at least get my money refunded to me.

    Customer Answer

    Date: 02/17/2023

    Better Business Bureau:

    At this time, my complaint, ID ******** regarding Carlyle Nutritionals LLC has been resolved.

    (By clicking "OK", your complaint will be closed as Resolved.)


    Sincerely,

    ***************************

Carlyle Nutritionals LLC is NOT a BBB Accredited Business.

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