We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

New Car Dealers

Johnston's Suburu

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in New Car Dealers.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/20/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On March 10, 2025 we brought our 2024 Subaru WRX in to the Johnstons Subaru service department for a rattle coming from the dashboard. When I made the appointment over the phone I was told that if the issue was not resolved within two hours I would receive a loaner car. I was there for over four hours and was refused a loaner. Then I was told that it would not be covered under warranty because a dash cam that I installed disturbed the front passenger side A-pillar. This is neither correct nor possible. I then reached out to Subaru of America and received a call from **** She stated that the issue would not be covered under warranty. She was very nasty and uncooperative when I did not back down. When I mentioned obtaining an attorney she rudely hung up on me. I would like the BBB to resolve this issue before we are forced to take Johnstons Subaru and Subaru of America to court for breach of contract. Please note that I have also filed a complaint about Subaru of America.

    Customer Answer

    Date: 04/13/2025

    Better Business Bureau:

    At this time, I have not been contacted by Johnston's Suburu regarding complaint ID ********.

    Sincerely,

    ***** *******

  • Initial Complaint

    Date:09/25/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I responded to a promotion from Subaru to test drive a vehicle. The promotion required me to make an appointment and bring the voucher to a Subaru dealership to test drive a vehicle. I made an appointment with ******* ***** on September 18th 2024 and met with ***** ***** on September 19 at 3:15pm for a test driver. I provided the attached form. Since I took the vehicle for a test drive, neither ** ***** or ** ***** submitted the voucher for me to receive the $50 gift card per the promotion. I've met all of the requirements. I have made several attempts to contact both of them and they have been non-response. I left a voice mail for the general manager, ** *** and have yet to hear back from him,

Johnston's Suburu is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.