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Business Profile

Tire Dealers

Mavis Discount Tire

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tire Dealers.

Important information

  • Customer Complaint:
    Please be advised that due to the high volume of complaints received for this business, BBB publishes 1 out of every 5 complaints handled through our conciliation process.

Complaints

This profile includes complaints for Mavis Discount Tire's headquarters and its corporate-owned locations. To view all corporate locations, see

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Mavis Discount Tire has 1309 locations, listed below.

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    Customer Complaints Summary

    • 1,597 total complaints in the last 3 years.
    • 531 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/25/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Brought my car in for a brake check on 09/23/24 @ 12 pm. I observed the tech remove rear wheels and beat wheel drums with a hammer. passenger side drum was removed after 40 minutes of beating and trying to adjust the internal tensioner, on the driver's side 3 other tech were called in to help out. I noticed a crowbar inserted between the drum and cylinder forcibly being hit with a sledgehammer in attempt to separate the drum. (I stood in the back of the bay) the tech proceeded to remove the whole wheel and pound on the hydraulic cylinder, fluid was out and then bay door was closed, I was unable to observe any more. after 1 1/2 hours of pounding metal, and air gun noise, I inquired the front desk gentleman to find out what is taking so long, he came back. "They are finishing up and brakes are fine". Drove off brakes were mushy, still noisy. I brought to another shop to be checked. Mechanics said both internal parts (springs, tensioner and pads, surface of drums) were damaged beyond repair, cost $699 to fix damage from Mavis mechanics. It is only by God's grace me or my family was not in a wreck due to their negligence.

      Business Response

      Date: 09/28/2024

      Regional Training Manager ******, after doing his research and speaking with the Store Manager, getting the facts for what has transpired with this guests vehicle, will be reaching out to the guest to come to a resolution.
      Should additional assistance be required, please dont hesitate to contact the Consumer Solutions Team at ************ option 2 and reference ticket # ******.

      Customer Answer

      Date: 10/02/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      I have not received any communication from the business. Therefore, this is not resolved.

       

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      ******* *********




       

      Business Response

      Date: 10/03/2024

      Regional Manager ****** has investigated this matter, and contentedly agreed to the guests desired settlement of reimbursement for the full cost of the services performed at an outside shop. The reimbursement will be remitted in the form of a check, which will be mailed in a timely manner from our headquarters located in ************, **.

      Customer Answer

      Date: 10/04/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      ******* *********



       

    • Initial Complaint

      Date:08/12/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On August 11th 2022 I took my ****** 4Runner to Mavis Tires to have the tires rotated and my oil and filter changed. I was charged $111 and change for the work. I specified that I didn't want anything other than the work I requested. Once I got home and looked at the **** I found that I was charged $40 for windshield wipers that I didn't want and didn't need. I had changed the wipers 2 weeks before. When I called the business to let them know that I was happy about the charges they told me if I would come back they would find my old wipers and put them on and not charge me for the new wipers. But of course that would mean I would have to drive back to their location to have that done when it shouldn't have been done to begin with. The person I talked with told me that he discounted the price of the wipers which was originally $60 and he said that they were running a promotion where they automatically check the wipers and change them if they thought they were bad. I think this is a really bad business practice and all they're doing is padding their ****. By the way the new set of wipers that I put on two weeks previously cost me $22, if they're charging $60 for a pair of wiper blades. I will no longer take my car to Mavis for anything other than the tire rotation which they are supposed to do for free since I bought my tires from them. I think it's a shame that a business can take advantage of people this way because I know a lot of people would not say anything what end up paying for a service they did not want and likely did not need. It would have been completely different if I had requested that work or if they had brought me my old wipers while I was at their business location and showed me that they were damaged and needed to be replaced. I think that Mavis owes me an apology and I think that they need to stop taking advantage of their customers. By the way this is the second time that this has occurred at this location.

      Business Response

      Date: 08/12/2022

      The Regional Training Manager, *******, has looked into this case. ******* attempted to reach out to the customer, but was unable to get in contact with them. ******* advised that he would provide the customer with a voucher for $100 off future service at any mavis location. When the customer would like to use this voucher they can contact us at ************ option #2 and provide us with their reference number which is 755783.

      Customer Answer

      Date: 08/12/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      *****************************



       

    Mavis Discount Tire is NOT a BBB Accredited Business.

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