Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/22/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Vehicle was purchased from Audi Mohegan Lake in August 2022 for approximately $80,000 and is still under warranty. The vehicle is a lemon, with recurring issues that prevent me from using the vehicle. Currently the vehicle will not take a charge from any charger and I am unable to use it. From personal experience with them recently it took 41 days for a tech to show up, fix my car, and return it to me. Being that the tech is new they have admitted there are not enough techs available to service the vehicles. There are no loaners available, and I will have no vehicle for the duration of the estimated long fix. It's their brand vehicle, bought from them, and they don't have techs to service the vehicle in a reasonable amount of time and will not provide alternate vehicle in the interim. I need help getting this resolved.

• Initial Complaint

  Date:11/10/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Audi Representative: I purchased a 2022 Audi q7 for daily transportation on August 22, 2022. I am the President and CEO of Guiding Eyes for the Blind in ******** and this vehicle is my personal transportation to and from work with a driver and a family car with my wife as the primary driver. A recurring error in the Audi Q7 while under normal driving conditions suddenly reduces the vehicle speed to **** RPM and the dashboard warning light indicates not to exceed **** RPM. This error is a safety problem that poses an Dear Audi Representative: I purchased a 2022 Audi q7 for daily transportation on August 22, 2022. I am the President and CEO of Guiding Eyes for the Blind in ******** and this vehicle is my personal transportation to and from work with a driver and a family car with my wife as the primary driver. A recurring error in the Audi Q7 while under normal driving conditions suddenly reduces the vehicle speed to **** RPM and the dashboard warning light indicates not to exceed **** RPM. This error is a safety problem that poses an Unreasonable safety risk to me and my driver and may be a safety defect. The error was reset several times by Audi. I do not feel the vehicle is safe to operate. The error occurs in various weather conditions including clear sunny, light rain and light snow, putting me and my occupants at risk of having a collision. I have been the proud owner of several Audis including a previous 2019 Q7, 2018 A3, and currently own a 2020 A3 in addition to this unsafe 2022 Q7. I also am a proud Porsche 911 C4S owner and previously owned a VW ***, Porsche 718 and Porsche Cayman. I have never had any safety issues with the Audis, Porsches or VW until now. I use a guide dog for travel and utilize a driver and this is my family car for my children. Being stranded due to the error on the side of a highway multiple times as a blind man is not safe for me or my family. I notified the dealer when the error first occurred. On February 2nd, 2023 I brought the Q7 to my local Audi dealer for full diagnostics and a ****** mile service interval, informingthe the Service Advisor who has 30 years with Audi of the repeating error message. They noted the error began when the car was brand new and has continued over the past ****** miles. All systems were checked by ************ technicians and a lead tech using GFF, fault code ******* stored. They advised me the vehicle will require a software update TSB-******* but there is no fix at this time. Again, my wife and I do not feel safe when driving in this vehicle. This is a safety problem that poses an Unreasonable safety risk and may be a defect that could effect safe operation of the vehicle. I am requesting a buy back so that I can purchase a safe VW Group vehicle at the original purchase price or a credit back to my bank account. I do not plan on purchasing another Audi but I would consider another VW Group dealer credit in which case I would likely purchase a Porsche since I have had no issues with my Porsches despite several unresolved TSB and recalls with my Audis , including this error and passenger seat air bags with my 2017 Q7 and 2019 A3. My 2022 Audi Q7 is my main mode of transportation to and from work and for family. Please contact me to expedite so I can purchase another vehicle. My best contact information is ************.************************** ************************************************************** Unreasonable safety risk to me and my driver and may be a safety defect. The error was reset several times by Audi. I do not feel the vehicle is safe to operate. The error occurs in various weather conditions including clear sunny, light rain and light snow, putting me and my occupants at risk of having a collision. is not safe for me or my family. I notified the dealer when the error first occurred. On February 2nd, 2023 I brought the Q7 to my local Audi dealer for full diagnostics and a ****** mile service interval, informingthe the Service Advisor who has 30 years with Audi of the repeating error message. They noted the error began when the car was brand new and has continued over the past ****** miles. All systems were checked by ************ technicians and a lead tech using GFF, fault code ******* stored. They advised me the vehicle will require a software update TSB-******* but there is no fix at this time. Again, my wife and I do not feel safe when driving in this vehicle. This is a safety problem that poses an Unreasonable safety risk and may be a defect that could effect safe operation of the vehicle. I am requesting a buy back several unresolved TSB 10vin ***************** Goes to limp mode

• Initial Complaint

  Date:07/28/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchase of a used car, it was not fully disclosed of the damage to the vehicle when discussing said vehicle. When I brought this up to the salesman, less then 24 hours from purchase on 7/26, he emailed me with the link to the car on their site that shows the damage. I did not find this car online, I came across it while on the lot, so I did not see the online video. At no time during the discussions about the car, did he disclose the damage, which I find to be deceptive sales practice. There should be no assumption on the dealer's part that I was aware of the damage, it should have been in the paperwork and shown to me while viewing the car, which it was not. I've called the salesman, general manager and left messages on 7/27. No call back, which is also disappointing. When I was discussing the purchase, return calls were almost immediate. I also called ********************* and logged a formal complaint - case #********. They stated they will pass this onto the dealer, but ultimately, it's the dealer's decision as to repair or refund the cost of the repairs. The only response I rec'd from the dealer was an email stating "I wasn't aware you hadn't seen this as I know you test drove the car. I can recommend somewhere for you to take this if you'd like." The lack of disclosure is unacceptable, and I would like the repairs completed at the cost of the dealer. Any assistance you can provide would be greatly appreciated. Dealer Info: Audi Mohegan Lake, **** * **** *** ******* ****, ** ***** - Salesmen - ***************************** - ******************, General Sales Manager - ********************* - ************ - I do not have his extension - the salesman wouldn't give me his name, I had to call the main line and ask who the ** was and they would not share the extension, only that they would pass along my request for a call back. I've uploaded two pictures of the damage to the car, passenger side - back panel and lower trim.

  Customer Answer

  Date: 08/22/2023

  At this time, I have been contacted directly by Audi Mohegan Lake regarding complaint ID ********, however my complaint has NOT been resolved because:

  The business offered $350.00 on 8/2 via email,  which is not a sufficient amount to fix the damages. When I did not respond or accept the offer, I then heard from *****************************, the General Manager here at Audi Mohegan Lake, responded on 8/14 with the following statement. "My sales manager brought me up to speed on what happened and I'm sorry to hear about your experience. While we do strive to make every transaction as pleasant as possible, inevitably things don't always go that way. 
  I did want to reach out to you personally just to assure you that nothing deceitful was done. Your salesperson ************************* has been with the company for 2 years and has an outstanding track record with his clients. I understand the feeling of frustration, but we in no way would jeopardize our reputation just for a sale by engaging in any sort of unfair practices with any consumer. Audi of America did reach out to my sales manager regarding the matter, and they do agree that used cars typically are purchased as-is which may include dents and scrapes so they aren't offering any assistance to the matter. I did again just want to reiterate that I think this was just a case of ***** not accurately explaining that used cars are put on the lot in the condition that they are planned on being sold in and it unfortunately was missed until after the sale. But certainly nothing deceptive.
  
  ***************************** admitted this was a miss on the part of his salesperson  - ************************* and with that, I should not be responsible for the cost of the repairs - estimate approximately $1850.00. I can obtain an official quote in writing if needed.   

  ******* August is wanting to make every transaction as pleasant as possible, however, that's not the case here as there is little effort to rectify the issue for a 5 time purchasing customer (me) at this same dealership.  

  Also, it was also mentioned to me that the car was listed on their website, which is not how I found it. When sent the link to view, it was no longer available.  2 other links were provided to view the car,  CarGurus and CarFax, with 40 photo's of the car.  Not one had a close up picture of the areas damaged and the CarFax document I have lists no damages as well.  The links are no longer up as of today 8/22.

  I do appreciate any help you can provide to resolve this matter, which would be funds to repair the damages. 

  Sincerely,

  *******************

• Initial Complaint

  Date:08/16/2022

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/31/2022 I purchased a 2018 A5. When I went to the dealer to sign my contract they sold ********** package for protection $2,740.00. On 7/18/22 I went back because I had a flat due to a leaking tire they told me it was not included in the tire rim package. SO ON 7/18.22 I CANCELED THE POLICY AND WAS TOLD TO CONTACT THE DEALER FOR PAYMENT. ALL THEY ARE DOING IS STONE ******* **** also cancels a total protection policy that was for $549.98 I NEVER ASKED FOR THE POLICY !! ONCE AGAIN IT A HI PRESSURE SALES TACTIC. For the past 2 weeks I have been calling accounts payable and they are just STONE ******* ME.Amount due to me is $2,926.53

  Customer Answer

  Date: 09/13/2022

  At this time, I have been contacted directly by Audi Mohegan Lake regarding complaint ID ********, however my complaint has NOT been resolved because:

  They sold me a car with out the options the sales person told me the car had.
  

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  Sincerely,

  *******************************

• Initial Complaint

  Date:08/08/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I Purchased a brand new q5 Sportback on 8/2/22. I was not permitted to test drive the actual car, as it was in the show room. They insisted j drive a regular 15 and deemed it the same thing. I drove the car I purchased three times. (To and from work on 8/3 and The third time I drove it on 8/4 it malfunctioned, with my husband and 6 year old daughter in the car. The steering wheel malfunctioned and locked almost causing three cars to crash. We had to call 911 and could not get out of the situation until they arrived! After very stressful interactions with Audi they determined a faulty piece and stated they would replace the part. However, we dont feel safe and do not want the car! Its 48 hours old at this point. They refuse to let me take it back and get a diff car! As the car is now used! Im horrified and traumatized and just want to return the car without losing $10k! I even offered to purchase a higher model! I just dont want the same car, I do not feel safe. The manager referenced twice that its not like returning pants. They were all very condescending and uncaring about the entire situation. They would not let me speak with the owner, said call corporate but I promise, you arent returning this car