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Business Profile

Leather Dealers

Leather Bags Gallery

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Leather Dealers.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/23/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered y son a bag for his birthday 01/09/2022. I listed his e-mail, phone address so he could track it. It never arrived. When he contacted Leather Bag Gallery he was told it was delivered and to "look harder". No tracking information or delivery receipt was offered, only nonsense answers like "look harder".

    Customer Answer

    Date: 02/17/2023

    Better Business Bureau:

    At this time, I have not been contacted by Leather Bags Gallery regarding complaint ID ********.

    Sincerely,

    ***********************

  • Initial Complaint

    Date:01/04/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 12/1/2022 I purchased a leather bag from Leather Bags Gallery. I received the bag in a timely manner, but it looked nothing like the photo. The same day I received the bag, 12/7/2022, I sent the company an email stating the bag looks nothing like the photo, it had an awful smell, and didn't appear to be real leather. I provided photos of the bag purchased, as well as the bag received. They were clearly different. On 12/10/2022 I received a follow up email from ****, stating he has sorry and they can send out a replacement or exchange. I asked if I did receive a replacement if they could assure me it would look like the photo. They stated it could not. I agreed to try a replacement bag and accepted the offer. I asked if I would be charged again for the bag and received no response. I followed up again on 12/12,12/13,12/16, and 12/21. I have not received a new bag, nor a refund for my purchase. I would like a full refund.

    Customer Answer

    Date: 01/28/2023

    Better Business Bureau:

    At this time, I have not been contacted by Leather Bags Gallery regarding complaint ID ********.

    Sincerely,

    *****************************

  • Initial Complaint

    Date:11/07/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On August 22 I received my backpack order # ***** with a magnet buckle that was broken. I paid $189.99 for the bag. I immediately contacted the company by email to send a replacement buckle. They responded one would be sent. I have since sent five requests and now there is no response. I would like to return the bag now as I cannot use one that does not close and the company will not respond to my emails.

    Customer Answer

    Date: 12/01/2022

    At this time, I have been contacted directly by Leather Bags Gallery regarding complaint ID ********, however my complaint has NOT been resolved because:

    The company emailed me that they will not help me any further unless I remove the compliant.

     

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.

    Sincerely,

    ***************************

  • Initial Complaint

    Date:08/15/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order # *****, placed 8-4-2022, as an online purchase, has not been fulfilled, and all inquiries via e-mail have not been answered and all contact phone numbers are non-business affiliated.

    Customer Answer

    Date: 09/09/2022

    At this time, I have been contacted directly by Leather Bags Gallery regarding complaint ID ********, however my complaint has NOT been resolved because:

    [Your Answer Here]

     American Express has made a credit for the Purchase Price.

    No further action is necessary.

    Thank you for your attention to this matter!!

    Sincerely,

    *********************************************

     

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.

    Sincerely,

    *******************************************

Leather Bags Gallery is NOT a BBB Accredited Business.

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